Connect to Origin Broadband

Learn about your modem delivery and set-up, preparing for your nbn™ appointment and ongoing support.

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We're thrilled you've chosen Origin Broadband!

You're on your way to taking your broadband experience to the next level. Now that you're with us, we want to let you know what's next and how you can prepare. First up, look out for a welcome email from us confirming: 

  • your personal details and account number
  • your connection address
  • your plan, set-up fees and monthly charges
  • the technology type we’re connecting you to (ADSL, fibre or nbn™
  • the timeframes to get your broadband up and running

Please check all of the details in the email and call us on 1300 508 830 as soon as possible if something doesn’t look right. Didn’t get the email? Check your spam filter.

Your modem, delivery and set up

Your Origin broadband is powered by an Origin Home Gateway modem, unless you're using your own modem. Whether you’re signing up to an ADSL or an Origin nbn™ service, your modem is smart enough to handle both technologies. It's also future ready, so when nbn™ replaces ADSL in your area, you won’t have to swap modems.

Now that’s smart.

We’ll send you an email to let you know when you can expect your Origin Home Gateway modem. The email will have a link to a tracking number, so you can jump online to check where your modem’s at.

Have you received an SMS from us advising that your service is good to go? You can follow the easy step-by-step modem set up guide.

Haven’t got an SMS from us? We’re still working on your order and will let you know when it’s ready.

The technology you're getting

There are a number of broadband technology types available and which technology is available to you will depend on where you live. Here’s a breakdown of how ADSL, fibre broadband and nbn™ work, so you can get an idea of the technology you’ll get at your place.

Learn more about ADSL

Learn more about fibre broadband

Learn more about nbn™

Get ready for your nbn™ appointment (only if you need one)

We want your nbn™ appointment to go as smoothly as possible. Here are some tips to help you prepare:

  • Make sure you, or someone over the age of 18 who can act on your behalf is present on the day for duration of the appointment
  • Have an idea about where you’d like your nbn™ connection box installed
  • Arrange access to your building’s communications room if you live in a multi-dwelling complex like an apartment or unit
  • Register devices like medical alarms, emergency call buttons, monitoring systems with nbn co. See the full list of devices

To connect you to an Origin nbn broadband service, nbn co. needs to do some cable work to connect you to broadband on their network. This involves installing equipment and an nbn connection box in your home.

We'll give you a time slot during which a technician will visit your property. Appointments can last a few hours, depending on how much cabling work the technician needs to do and how complex the work is. The technician will keep you updated as they’re working through. 

Most properties only need one appointment, but there are times when a second one is necessary. The nbn technician will tell you if they need to come back to complete the installation.

No. After the technician installs the nbn connection box, they’ll leave it switched on. Please do not switch it off. Leaving it switched on is a really important part of setting up your modem.

You’ll need to call us 1300 508 830 and quote your Origin broadband account number. Our activation team will arrange the next available appointment.

Modem all set up but can’t get online?

We want you to get online quick smart. A great place to start is our troubleshooting tips in our modem guide.

Modem setup guide

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Connect to Origin Broadband

Sign up online to nbn, ADSL and Fibre plans, with bundle discounts available for Origin energy customers!

See internet plans for your address