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Avoid the queues by logging into My Account or the app to manage your services. Pay your bill, sign up to a plan, move house or renew your plan online. Find answers in our Help & Support hub.
For COVID-19, view customer support and financial assistance options in our Coronavirus update.
Need some help? Message us!
Our energy experts will reply as soon as they can – you’ll get an alert when they’ve been in touch. Get back to us anytime.
Download the Origin app and message us there too!
We’re here Monday to Friday, 7 am–9 pm, Saturday and Sunday 8 am–5 pm (AEDT)
Message us
We’re here to help
Find answers quickly. Search help topics like billing, payments, meter reads and usage.
Staying indoors?
Our app lets you track your energy usage. So you can stay on top of your costs.
Other ways to contact us
Residential queries
lightbulb_outline Electricity and natural gas
phone 13 24 61
Sales
Monday–Friday 7 am–9 pm
Saturday 9 am–5 pm AEDT
WA only: Monday–Friday 7 am–6 pm, Saturday 9 am–2 pm AEDT
Service
Monday–Friday 7 am–7 pm AEDT
WA only: Monday–Friday 7 am–4 pm AEDT
local_shipping Moving house
phone 13 66 83
Monday–Friday 7 am–9 pm AEDT
Saturday 9 am–5 pm AEDT
WA only: Monday–Friday 7 am–6 pm, Saturday 9 am–2 pm AEDT
flash_onNew meters & installations
phone 1300 132 480
Monday–Friday 8 am–5 pm AEDT
WA only: Monday–Friday 9 am–2 pm AEDT
laptop_mac Broadband
If you signed up for internet after 19 July 2021
phone 1300 980 711
Sales
Monday–Friday 7 am–9 pm AEDT
Saturday 9 am–5 pm AEDT
WA only: Monday–Friday 7 am–6 pm, Saturday 9 am–2 pm AEDT
Service
Monday-Sunday 8 am- 12 am AEDT
Connections
Monday-Friday 8 am-8 pm AEDT
Saturday – 8:30 am -4:30 pm AEDT
If you signed up for internet before 19 July 2021
phone 1300 508 830
Service
Monday–Friday 7 am–7 pm AEDT
Saturday 9 am–6 pm AEDT
Connections
Support for existing connection requests.
Monday–Friday 8 am–6 pm AEDT
Technical support
Technical help for connection issues.
Monday–Friday 7 am–10 pm AEDT
Saturday & Sunday 9 am–10 pm AEDT
Solar
Hot water
LPGBusiness queries
location_city Large corporate customers
phone 13 23 34
You can contact your account manager Monday–Friday, 8:30 am to 5 pm AEDT
Corporate and media queries
Shareholders
If you hold Origin shares you can securely view and manage your holdings and investment details online through Boardroom Ltd.
International contact number
Get support while you’re overseas – we have more than a few ways to help.
Need urgent help?
For these urgent enquiries, it’s better to message us or give us a call.
- Adding Life Support to your account
- No power at the property
- Received a disconnection warning?
- Moving house
Message us
Send us an email:
Or you can contact us through our social channels:
Facebook facebook.com/OriginEnergy
Twitter twitter.com/originhelp
translate Interpreter service
Call 1300 137 427 to talk to an interpreter for any Origin enquiry.
통역사가 필요하세요?
통역사와의 직접 연락과 더 신속한 지원을 원하시면 1300 137 427로 전화하여 모든 Origin 문의를 하십시오
需要一位翻译?
要更快得到协助并直接接通一位翻译，有关Origin的一切问询都可拨打 1300 137 427
CẦN THÔNG DỊCH VIÊN?
Muốn có người giúp mình nhanh hơn và được nối đường dây thẳng với thông dịch viên, quý vị hãy gọi số 1300 137 427 đối với mọi thắc mắc liên quan đến Origin
هل تحتاج إلى مترجم؟
Origin للحصول على مساعدة أسرع واتصال مباشر بمترجم فوري، اتصل بالرقم 1300 137 427 لجميع استفسارات
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اگر هر سؤالی راجع به اُریجین- Origin دارید برای کمک سریع تر و ارتباط مستقیم با یک مترجم به 1300 137 427 زنگ بزنید.