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Download the Origin app and message us there too!

We’re here Monday to Friday, 7am–9pm, Saturday and Sunday 8am–5pm (AEST)

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Find answers quickly. Search help topics like billing, payments, meter reads and usage.

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Staying indoors?

Our app lets you track your energy usage. So you can stay on top of your costs.

Other ways to contact us

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Residential queries

lightbulb_outline Electricity and natural gas

phone 13 24 61


Monday-Friday 7am-7pm AEST
Saturday 9am-5pm AEST
WA only: Monday-Friday 7am-6pm, Saturday 9am-2pm


Monday-Friday 7am-7pm AEST
WA only: Monday-Friday 7am-4pm

local_shipping  Moving house

phone  13 66 83

Monday-Friday 7am-7pm AEST
Saturday 9am-5pm AEST
WA only: Monday-Friday 7am-6pm, Saturday 9am-2pm 

flash_onNew meters & installations

phone 1300 132 480

Monday-Friday 8am-5pm AEST
WA only: Monday-Friday 9am-2pm

laptop_mac  Broadband

phone 1300 980 711


Monday-Friday 7am-7pm AEST
Saturday 9am-5pm AEST
WA only: Monday-Friday 7am-6pm, Saturday 9am-2pm


Monday-Sunday 8am-12am AEST


Monday-Friday 8am-8pm AEST
Saturday 8:30am-4:30pm AEST


phone  1300 791 468

Monday-Friday 8am-7pm AEST

  Hot water

phone 1800 684 993

Monday-Friday 8am-6pm AEST

ac_unit Heating and cooling

phone 1300 791 468

Monday-Friday 8am-7pm AEST


phone 13 35 74

Monday-Friday 8am-6pm AEST

Business queries

lightbulb_outline Electricity & gas

phone 1300 661 544

Monday-Friday 8am-6:30pm AEST

location_city Large corporates

phone 13 23 34

You can contact your account manager Monday-Friday, 8:30am-5pm AEST 


phone 13 35 74

Monday-Friday 8am-6pm AEST


phone 1300 791 468

Monday-Friday 8am-6pm AEST

Corporate and media queries


If you hold Origin shares you can securely view and manage your holdings and investment details online through Boardroom Ltd.

International contact number

Get support while you’re overseas – we have more than a few ways to help.


Email us

Need urgent help? 

For these urgent enquiries, it’s better to message us or give us a call.

  • Adding Life Support to your account
  • No power at the property
  • Received a disconnection warning?
  • Moving house

Message us

Send us an email:

Or you can contact us through our social channels:



translate Interpreter service

Call 1300 137 427 to talk to an interpreter for any Origin enquiry.

통역사가 필요하세요?
통역사와의 직접 연락과 더 신속한 지원을 원하시면 1300 137 427로 전화하여 모든 Origin 문의를 하십시오

要更快得到协助并直接接通一位翻译,有关Origin的一切问询都可拨打 1300 137 427

Muốn có người giúp mình nhanh hơn và được nối đường dây thẳng với thông dịch viên, quý vị hãy gọi số 1300 137 427 đối với mọi thắc mắc liên quan đến Origin

هل تحتاج إلى مترجم؟
Origin للحصول على مساعدة أسرع واتصال مباشر بمترجم فوري، اتصل بالرقم  1300 137 427  لجميع استفسارات

آیا به مترجم نیاز دارید؟
اگر هر سؤالی راجع به اُریجین- Origin دارید برای کمک سریع تر و ارتباط مستقیم با یک مترجم به  1300 137 427  زنگ بزنید.