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Need some help? Message us!

Our energy experts will reply as soon as they can – you’ll get an alert when they’ve been in touch. Get back to us anytime.

Download the Origin app and message us there too!

We’re here Monday to Friday, 7 am–9 pm, Saturday and Sunday 8 am–5 pm (AEDT)

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Find answers quickly. Search help topics like billing, payments, meter reads and usage.

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Staying indoors?

Our app lets you track your energy usage. So you can stay on top of your costs.


Other ways to contact us

Call us
Residential queries

lightbulb_outline Electricity and natural gas

phone 13 24 61

Sales

Monday–Friday 7 am–9 pm 
Saturday 9 am–5 pm AEDT
WA only: Monday–Friday 7 am–6 pm, Saturday 9 am–2 pm
AEDT

Service

Monday–Friday 7 am–7 pm AEDT
WA only: Monday–Friday 7 am–4 pm AEDT

local_shipping  Moving house

phone  13 66 83

Monday–Friday 7 am–9 pm  AEDT
Saturday 9 am–5 pm  AEDT
WA only: Monday–Friday 7 am–6 pm, Saturday 9 am–2 pm 
AEDT

flash_onNew meters & installations

phone 1300 132 480

Monday–Friday 8 am–5 pm  AEDT
WA only: Monday–Friday 9 am–2 pm
AEDT

laptop_mac  Broadband

If you signed up for internet after 19 July 2021

phone 1300 980 711

Sales

Monday–Friday 7 am–9 pm  AEDT
Saturday 9 am–5 pm  AEDT
WA only: Monday–Friday 7 am–6 pm, Saturday 9 am–2 pm
AEDT

Service 

Monday-Sunday 8 am- 12 am AEDT

Connections

Monday-Friday 8 am-8 pm AEDT
Saturday – 8:30 am -4:30 pm AEDT

 

 

If you signed up for internet before 19 July 2021

phone 1300 508 830

Service

Monday–Friday 7 am–7 pm AEDT
Saturday 9 am–6 pm AEDT 

Connections

Support for existing connection requests.

Monday–Friday 8 am–6 pm AEDT

Technical support

Technical help for connection issues.

Monday–Friday 7 am–10 pm AEDT
Saturday & Sunday 9 am–10 pm AEDT

  Solar

phone  1300 791 468

8 am–7 pm Monday–Friday AEDT

  Hot water

phone 1800 684 993

Monday–Friday 8 am–6 pm AEDT

ac_unit Heating and cooling

phone 1300 791 468

Monday–Friday 8 am–7 pm AEDT

LPG

phone 13 35 74

8 am–6 pm Monday–Friday AEDT

Business queries

lightbulb_outline Electricity and gas

phone 1300 661 544

Monday–Friday 8 am–6:30 pm AEDT

location_city Large corporate customers

phone 13 23 34

You can contact your account manager Monday–Friday, 8:30 am to 5 pm AEDT 

LPG

phone 13 35 74

Monday–Friday 8 am–6 pm AEDT

 Solar

phone 1300 791 468

Monday–Friday 8 am–6 pm AEDT

Corporate and media queries

Shareholders

If you hold Origin shares you can securely view and manage your holdings and investment details online through Boardroom Ltd.


International contact number

Get support while you’re overseas – we have more than a few ways to help.

 

Email us

Need urgent help? 

For these urgent enquiries, it’s better to message us or give us a call.

  • Adding Life Support to your account
  • No power at the property
  • Received a disconnection warning?
  • Moving house
     

Message us

Send us an email:





Or you can contact us through our social channels:

Facebook facebook.com/OriginEnergy

Twitter twitter.com/originhelp

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Call 1300 137 427 to talk to an interpreter for any Origin enquiry.

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要更快得到协助并直接接通一位翻译,有关Origin的一切问询都可拨打 1300 137 427

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