How to read your internet bill

Keen to understand what all the elements on your Origin Broadband bill are telling you? Our page-by-page explainer breaks down each section.

We’re updating the look of our broadband bill to make it easier to understand. While we roll it out to everyone, you may get one of two bill types.

Choose your bill depending on when you signed up for Origin Broadband:


Broadband bill (signed up before 19 July 2021)

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Broadband bill page 1

This is what the information in each section of your broadband bill means:

1. Billing period
The period of time covered by this bill (e.g. 1 May — 31 May 20) and pro rata (if it applies). For broadband, billing periods are monthly.

2. Your account details
Your account number, the tax invoice number and the date this bill was issued.

3. Due date
Is the day by which you need to pay your bill.

4. Amount due
The amount due is how much you need to pay (incl GST). 

5. Account summary

  • Previous activity is the balance of the previous billing period and any payments you’ve made during that month.
  • Your new charges shows a summary of the monthly charges for your services as well as ‘Other Charges & Credits’ and the Total Due. All costs incl GST.
  • Total amount due is the total incl net GST. The amount may differ when:
    • Your account is in credit
    • Your account is overdue 
    • You have an outstanding amount due

6. How to pay

Shows the different ways you can pay your broadband bill including direct debit, credit card, BPAY and via mail.

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Broadband bill page 2

7. Your service details

  • Service address is the address of the property we’re billing you for – the address where your broadband is connected.
  • Plan is the name of your broadband plan or home phone plan.
  • Plan charges and call charges is a summary of your monthly plan charges and any credits or discounts you have. Your call charges are broken down if you have an Origin Home Phone. 

8. Your billing history

Shows the last 4 invoices you’ve been issued.

9. Once-off charges and credits

A summary of charges or credits that aren’t billed monthly, including setup fees, modem delivery fees, late payment fees, credit card payment or paper bill fees. All of these incl GST.

10. Payments received

An account of any payments you’ve made in your billing period.

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Broadband bill page 3

11. Itemised calls
If you have an Origin Home Phone, this is where you’ll find a summary of your local, national, mobile, 13/1300 and international calls made — along with any other features to do with your service.

12. Need to contact us?

Here are our email and phone contact details for when you need to get in touch.

The Origin broadband bill image is for illustration and is indicative only.


Broadband bill (signed up after 19 July 2021)

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Broadband bill page 1

The Origin broadband bill image is for illustration and is indicative only.

This is what the information in each section of your internet bill means:

1. Amount due
The amount due is how much you need to pay (incl GST). 

2. Due date
Is the day your account will be debited for the amount on your bill.

3. Your account details
Your account number, the tax invoice number, the date this bill was issued and your payment method.

4. Account summary

Invoice breakdown – Your total charges for this billing period plus any outstanding payments owed. 
Last month – Shows your billing history for your previous bills.
Recent invoices – Shows find your most recent previous invoices and how much you were charged

5. How to pay your account

Paying by direct debit is mandatory for our internet plans. This section shows when the total amount will be debited from your account.

6. Need to contact us?

Here are our email and phone contact details for when you need to get in touch. 

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Broadband bill page 2

7. Payments and adjustments

A summary of payments and credits applied from any promotional offers and discounts. All of these incl GST.

8. New charges

New charges related to your plan/s that will be shown here. These charges will be direct debited when your bill is due. If you have multiple addresses and plans, they will all be listed here.

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