Terms and Conditions

Read the nitty gritty behind each of our energy products, our retail contracts and other important information.

Market contract

Here’s where you’ll find our Agreement Terms for small customer market retail contracts – these cover the sale of electricity, natural gas, Origin Go Zero, GreenPower and/or Green Gas to you at your property. If Origin is your retailer for more than one of these products, then you’ll have a separate agreement with us for each product.

Agreement Terms – ACT, NSW, NT, QLD, SA and VIC (PDF 156 KB)

Agreement Terms – WA (PDF 186 KB)

Energy plans

We have residential and business plans to suit a range of budgets and property types. Here are our terms for each energy plan. These apply in conjunction with the Agreement Terms above.

Residential energy plans

Small business energy plans

And, here’s some more important information about your agreement:

Customer disclosure statement (PDF 64 KB)

Cancellation notice (PDF 121 KB)

Green product terms (PDF 47 KB)

Standard retail contract

If you’re taking up a standard retail contract with Origin, you’ll find the relevant terms below. This includes Origin Basic Plans for residential and small business customers.

Other information

Direct debit terms and conditions

Direct debit is easy to set up, and makes paying your energy bill a breeze. Find our direct debit terms and conditions here.

Customer rights, entitlements and obligations

Under your agreement with Origin for the supply of energy, you have particular rights, entitlements and obligations that you may not be aware of including payments that we must make to you in the ACT, if we don’t meet Guaranteed Service Levels (GSLs). To better understand your rights, read through the document below, and if you’d like further information, call our friendly staff on 13 24 61. We’re always happy to help.

Summary of Customer Rights, Entitlements and Obligations (PDF 62 KB)