If there’s a risk to someone’s life or property, please call emergency services directly on 000.

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Outages and emergencies

Your distributor owns and operates the poles, wires and gas pipes. If the power goes out or there’s an emergency, like a gas leak, it’s best to call your distributor for assistance.

Find out who to contact

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Electrical safety

There are important things that you should and shouldn’t do in an electrical emergency. Plus there’s lot of ways you can improve electrical safety around your home or business.

Find out more

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Gas safety

Learn some simple ways to stay safe with natural gas around your home or business.

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Natural disasters

During a flood or bushfire, there are some simple things that you can do to safely manage your electricity, natural gas, LPG and solar PV panels.

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Solar safety

It’s important to keep your solar panels in good working order so that they are generating power efficiently.

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LPG safety

If you have an LPG leak, turn off your appliances and gas cylinders and call us immediately on our 24-hour hotline 1800 808 526.

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