Emergencies & outages

Always call emergency services on 000 straight away if you smell a gas leak or if there is any risk to someone’s life or property.

Emergency contacts

If your power or gas goes out or there's a fault or emergency, your distributor is usually the best place to start. 

Your distributor can arrange to send someone out if you have a supply issue or fault. If there’s an outage, they can normally provide you with information on when power or gas should be back up and running.

Find your distributor

Of course, you’re always free to call us on 13 24 61 from 7 am to 9 pm Monday to Friday and 9 am to 5 pm on Saturday. We can assist by putting you in contact with the right people to get your power or gas back up and running. 

Natural disasters

Bushfire emergency details

In a bushfire emergency, natural gas and electricity supplies are often disconnected to ensure everyone’s safety. Your natural gas and electricity distributors will have the most up-to-date information.

If you have solar photovoltaic (PV) panels installed and they’re covered in ash or damaged, get in touch with a licensed solar electrician. 

For our LPG customers, check out our bushfire safety advice or call us on 13 35 74. We urge our customers to make sure that all LPG gas appliances, components, supply cylinders or tanks affected by bushfires are checked by a competent and qualified gas fitter prior to the gas supply being turned on again.

Find your distributor

Flood safety

If your home has suffered floodwater damage, especially to electrical circuitry, gas installations or appliances, it’s important to take care and manage any safety risks. Please contact your local distributor for up-to-date advice on how you can get back up and running.

If your home or building has experienced flood damage, please contact an accredited electrician to inspect your property.

For more information about safety and natural gas or LPG, please read the Safety fact sheet (PDF 86 KB) prepared by the Department of Employment, Economic Development and Innovation. This important document provides details on what to expect if your natural gas or LPG has been affected by floods, the next steps to take and who to call for help.

Flood safety tips

During the flood

  • Firstly, turn off power at the main switch in your switchboard.
  • Don’t operate electrical appliances or switches while standing in water or when you have bare feet. Footwear can actually save lives.
  • Don't connect portable generators to the electrical wiring of your house or office unless a licensed electrician has installed a changeover switch. Appliances can be plugged directly into the generator, but make sure you always read the manufacturer's instructions very carefully before doing so.
  • Always follow instructions and directions from local authorities and be ready to evacuate if necessary. It’s a good idea to follow your local authorities on social media so you can stay up to date with what’s happening during a flood.
  • Moving around your area in a boat comes with a few risks – particularly reduced power line height clearances. Floodwaters will lift you closer to powerlines, so stay alert for any dangerous nearby objects.

After the flood

  • Unplug all electrical appliances affected by water and have them inspected by a licensed electrical contractor before using them again.
  • Take extra care around your switchboard. If you’re unsure about your switchboard's safety, steer clear and call your licensed electrical contractor.
  • Take care when cleaning up, as fallen powerlines hidden in branches, debris or water can be extremely dangerous. Don't take chances. If you find a fallen power line, keep well away, warn others and call the electricity distributor in your area or emergency services on 000.