Emergencies & outages
If your power or gas goes out or there's a fault or emergency, your distributor is usually the best place to start.
Your distributor can arrange to send someone out if you have a supply issue or fault. If there’s an outage, they can normally provide you with information on when power or gas should be back up and running.
Of course, you’re always free to call us on 13 24 61 from 7 am to 9 pm Monday to Friday and 9 am to 5 pm on Saturday. We can assist by putting you in contact with the right people to get your power or gas back up and running.
After the flood
- Unplug all electrical appliances affected by water and have them inspected by a licensed electrical contractor before using them again.
- Take extra care around your switchboard. If you’re unsure about your switchboard's safety, steer clear and call your licensed electrical contractor.
- Take care when cleaning up, as fallen powerlines hidden in branches, debris or water can be extremely dangerous. Don't take chances. If you find a fallen power line, keep well away, warn others and call the electricity distributor in your area or emergency services on 000.