Residential customers
From time to time, you might be charged extra fees and charges. These vary depending on your contract type and which state you live in so please take a look at the relevant state for you. For details on additional charges if you’re a business customer, see Additional charges for business customers.
Australian Capital Territory
Prices current at 1 July 2021. Prices include GST unless otherwise stated.
| Fee type | Cost |
|---|---|
Card payment fee (applies to Origin market and standard retail contracts) Fees may apply to the total amount (incl GST) for payments made by Visa or Mastercard. |
Visa debit card – 0.25% Mastercard debit card – 0.20% Visa credit card – 0.59% Mastercard credit card – 0.73% |
Payment processing fee (applies to Origin market and standard retail contracts) May apply for over the counter payments made at an Australia Post outlet. |
The higher of $2.70 or 0.49% (incl GST) of the total payment amount. |
Late payment fee (GST exempt) (applies to Origin market and standard retail contracts) May apply if your bill is not paid by the due date. |
$12 |
Paper bill fee (applies to Origin market and standard retail contracts) May apply if you get your bills by post, with some exceptions. More on paper bill fees. |
$1.75 (incl GST) |
Disconnection fee If your home is disconnected (e.g. when you move out of your property) a disconnection fee may apply. These fees are charged by the distributor and/or meter provider and do change from time to time. |
|
| – Electricity | $38.98 (incl GST) |
| – Natural gas | $11.00 (incl GST) |
Reconnection fee If your home is reconnected (e.g. when you move into your property) a reconnection fee may apply. These fees are charged by the distributor and/or meter provider and do change from time to time. |
|
| – Electricity | $90.11 (incl GST) |
| – Natural gas | $11.00 (incl GST) |
Metering charges This charge may be applied when you request a change, removal, or installation of an electricity meter. It is the cost of the fees we directly incur from Meter Service Providers on your behalf. More on metering charges. |
Termination fees and post-meter installation services may exceed $150 (incl GST). |
Meter works administration fee May be charged where you request a change, removal or installation of an electricity meter. It is to arrange metering-related goods or services for you with a meter provider or distributor. Fee doesn’t apply to Origin Standing customers. More on the meter works administration fee. |
$60.50 (incl GST) |
Request for historical billing information
If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out – but we may charge you for the cost of supplying copies of the bill.
Other charges
If a government, regulator, network distributor or metering service provider varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related or metering services may include our reasonable costs for arranging such services.
New South Wales
Prices current at 1 July 2021. Prices include GST unless otherwise stated.
| Fee type | Cost | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
Card payment fee (applies to Origin market and standard retail contracts) Fees may apply to the total amount (incl GST) for payments made by Visa or Mastercard.
Fees may apply to the total amount (incl GST) for payments made by Visa and Mastercard over the counter at Australia Post outlets. |
Visa debit card – 0.25% Mastercard debit card – 0.20% Visa credit card – 0.59% Mastercard credit card – 0.73%
Visa and Mastercard – 0.49% |
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| Late payment fee (GST exempt) Exclusions apply 1 |
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| – Market contracts and Standard natural gas retail contracts | $12 | ||||||||||
| – Standard electricity retail contracts | $10.90 | ||||||||||
Metering charges This charge may be applied when you request a change, removal, or installation of an electricity meter. It is the cost of the fees we directly incur from Meter Service Providers on your behalf. More on metering charges. |
Termination fees and post-meter installation services may exceed $150 (incl GST). |
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Meter works administration fee May be charged where you request a change, removal or installation of an electricity meter. It is to arrange metering-related goods or services for you with a meter provider or distributor. Fee doesn’t apply to Origin Standing customers. More on the meter works administration fee. |
$60.50 (incl GST) |
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| Connection fee If your home needs to be reconnected, a fee may apply. These fees are charged by the distributor and/or meter provider and can change from time to time. |
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Electricity
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Natural gas
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| Disconnection fee If your home is disconnected (e.g. when you move out of your property), a disconnection fee may apply. These fees are charged by the distributor and/or meter provider and can change from time to time. |
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Electricity
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Natural gas
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Request for historical billing information
If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out – but we may charge you for the cost of supplying copies of the bill. Request for historical billing information.
Other charges
If a government, regulator, network distributor or metering service provider varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related services may include our reasonable costs for arranging such services.
1 Late payment fee exclusion
For electricity contracts, the account holder receives the Low Income Household Rebate or the Medical Energy Rebate:
- if the bill that was not paid by the due date, or another bill under your account, is the subject of a matter being considered by the Energy Ombudsman;
- if the bill is subject to an arrangement to pay by instalments under a payment plan;
- if any part of the bill is paid by a voucher issued under the Energy Accounts Payment Assistance Scheme; or
- if we’re aware that you have sought assistance to pay the bill from a participating community welfare organisation that issues vouchers under the Energy Accounts Payment Assistance Scheme.
Queensland
Prices current at 1 July 2021. Prices include GST unless otherwise stated.
| Fee type | Cost |
|---|---|
Card payment fee (applies to Origin market contracts and natural gas Origin Standing contracts only) Fees may apply to the total amount (incl GST) for payments made by Visa or Mastercard. |
Visa debit card – 0.25% Mastercard debit card – 0.20% Visa credit card – 0.59% Mastercard credit card – 0.73% |
Payment processing fee (applies to Origin market contracts and natural gas Origin Standing contracts only) May apply for over the counter payments made at an Australia Post outlet. |
The higher of $2.70 or 0.49% (incl GST) of the total payment amount. |
Late payment fee (GST exempt) (applies to Origin market contracts and natural gas Origin Standing contracts only) May apply if your bill is not paid by the due date. |
$12 |
Paper bill fee (applies to Origin market contracts and natural gas Origin Standing contracts only) May apply if you get your bills by post, with some exceptions. More on paper bill fees. |
$1.75 incl GST |
Solar meter charge (applies to Origin electricity market contracts and Origin Standing contracts only) A charge will apply if you have a Solar PV system installed at your premises. This fee is passed through from your distributor and may vary. |
6.70 cents per day incl GST |
Metering charges This charge may be applied when you request a change, removal, or installation of an electricity meter. It is the cost of the fees we directly incur from Meter Service Providers on your behalf. More on metering charges. |
Termination fees and post-meter installation services may exceed $150 (incl GST). |
Meter works administration fee May be charged where you request a change, removal or installation of an electricity meter. It is to arrange metering-related goods or services for you with a meter provider or distributor. Fee doesn’t apply to Origin Standing customers. More on the meter works administration fee. |
$60.50 (incl GST) |
Disconnection/Reconnection fee (applies to market contracts and standing offers) If your home is disconnected/reconnected (e.g. when you move out of your property) a disconnection/reconnection fee may apply. These fees are charged by your distributor and/or meter provider and do change from time to time. |
|
| – Electricity |
$12.68 incl GST |
| Natural gas Australian Gas Networks APT Allgas |
$12.21 incl GST $23.32 incl GST |
Wasted truck fee If you do not meet the appointment requirements (VSE) or the site is not ready for work to be completed. |
$112.43 incl GST |
Request for historical billing information
If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out – but we may charge you for the cost of supplying copies of the bill.
Other charges
If a government, regulator, network distributor or metering service provider varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related or metering services may include our reasonable costs for arranging such services.
South Australia
Prices current at 1 July 2021. Prices include GST unless otherwise stated.
| Fee type | Cost |
|---|---|
Card payment fee (applies to Origin market and standard retail contracts) Fees may apply to the total amount (incl GST) for payments made by Visa or Mastercard. |
Visa debit card – 0.25% Mastercard debit card – 0.20% Visa credit card – 0.59% Mastercard credit card – 0.73% |
Payment processing fee (applies to Origin market and standard retail contracts) May apply for over the counter payments made at an Australia Post outlet.
|
The higher of $2.70 or 0.49% (incl GST) of the total payment amount. |
Late payment fee (GST exempt) (applies to Origin Standing contracts and market contracts) May apply if your bill is not paid by the due date. |
$12 |
Paper bill fee (applies to Origin market and standard retail contracts) May apply if you get your bills by post, with some exceptions. More on paper bill fees. |
$1.75 (incl GST) |
Disconnection/Reconnection fee If your home is disconnected/reconnected (e.g. when you move out of your property) a disconnection/reconnection fee may apply. These fees are charged by your distributor and/or meter provider and do change from time to time. |
|
| – Electricity | $51.13 (incl GST) |
| – Natural gas | $12.21 (incl GST) |
Metering charges This charge may be applied when you request a change, removal, or installation of an electricity meter. It is the cost of the fees we directly incur from Meter Service Providers on your behalf. More on metering charges. |
Termination fees and post-meter installation services may exceed $150 (incl GST). |
Meter works administration fee May be charged where you request a change, removal or installation of an electricity meter. It is to arrange metering-related goods or services for you with a meter provider or distributor. Fee doesn’t apply to Origin Standing customers. More on the meter works administration fee. |
$60.50 (incl GST) |
Request for historical billing information
If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out – but we may charge you for the cost of supplying copies of the bill.
Other charges
If a government, regulator, network distributor or metering service provider varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related or metering services may include our reasonable costs for arranging such services.
Victoria
Prices current at 1 July 2021. Prices include GST unless otherwise stated.
| Fee type | Cost | |||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Card payment fee (applies to Origin market contracts only) Fees may apply to the total amount (incl GST) for payments made by Visa or Mastercard. |
Visa debit card – 0.25% Mastercard debit card – 0.20% Visa credit card – 0.59% Mastercard credit card – 0.73% |
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Payment processing fee (applies to Origin market contracts only) May apply for over the counter payments made at an Australia Post outlet. |
The higher of $2.70 or 0.49% (incl GST) of the total payment amount. |
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Paper Bill Fee (applies to Origin market contracts only) May apply if you get your bills by post, with some exceptions. More on paper bill fees. |
$1.75 incl GST | |||||||||||||||||
Metering charges This charge may be applied when you request a change, removal, or installation of an electricity meter. It is the cost of the fees we directly incur from Meter Service Providers on your behalf. More on metering charges. |
Termination fees and post-meter installation services may exceed $150 (incl GST). |
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Meter works administration fee May be charged if you initiate a request in relation to an electricity meter. The fee is to arrange metering-related goods or services for you with a Meter Service Provider or Distributor. Fee doesn’t apply to Origin Standing customers. More on the meter works administration fee. |
$60.50 (incl GST) | |||||||||||||||||
Disconnection fee If your home is disconnected (e.g. when you move out of your property) a disconnection fee may apply. These fees are set by your distributor and do change from time to time. |
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Electricity
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Natural gas
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| Reconnection Fee If your home is reconnected (e.g. when you move into your property) a reconnection fee may apply. These fees are set by your distributor and do change from time to time. We may be able to read your meter remotely and there are fees charged by each distributor. |
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Electricity
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Natural gas
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Request for historical billing information
If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out – but we may charge you for the cost of supplying copies of the bill.
Other charges
If a government, regulator or network distributor varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related services may include our reasonable costs for arranging such services.
Western Australia
Prices current at 1 January 2021. Prices include GST unless otherwise stated.
| Fee type | Cost |
|---|---|
Card payment fee (applies to Origin market and standard retail contracts) Fees may apply to the total amount (incl GST) for payments made by Visa or Mastercard.
|
Visa debit card – 0.25% Mastercard debit card – 0.20% Visa credit card – 0.59% Mastercard credit card – 0.73% |
Payment processing fee (applies to Origin market and standard retail contracts) May apply for over the counter payments made at an Australia Post outlet. |
The higher of $2.70 or 0.49% (incl GST) of the total payment amount. |
Late payment fee (GST exempt) (applies to Origin Standing contracts and market contracts) May apply if your bill is not paid by the due date. |
$12 |
Paper bill fee (applies to Origin market and standard retail contracts) May apply if you get your bills by post, with some exceptions. More on paper bill fees. |
$1.75 (incl GST) |
Disconnection/Reconnection fee If your home is disconnected/reconnected (e.g. when you move out of your property) a disconnection/reconnection fee may apply. These fees are set by your distributor and do change from time to time. |
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| – Move In Natural gas | $14.42 (incl GST) |
| – Move Out Natural gas | $55.29 (incl GST) |
Request for historical billing information
If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out – but we may charge you for the cost of supplying copies of the bill.
Other charges
If a government, regulator or network distributor varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related services may include our reasonable costs for arranging such services.
Fee changes 1 January 2021 – FAQ
For information on recent fee changes, you’ll find more in our fees and charges FAQ.
If you’re a business customer
See Additional charges for business customers.
All amounts include GST, where applicable.
If you’re a NT customer
We reduced the Mastercard debit card payment fee from 0.32% (incl GST) to 0.20% (incl GST) on 1 July 2020, to reflect how much it costs Origin to process these payments.
Looking for more information?
Our handy guide on how to read your energy bill may help. Whatever your question, there’s heaps of answers and contact information available at our help and support centre.