Metering charge

What is the metering charge?

The metering charge is the cost of the fees we directly incur from Meter Service Providers on your behalf and applies to customers on market and standing electricity contracts in ACT, NSW, QLD, SA, and VIC.

Fees vary by Meter Service Provider, state, region, and complexity of the work required and can’t be quoted upfront. It’s not known what the fee amount will be until after the work is completed. More on meter installation, alteration and abolishment fees (PDF).

Meter Service Providers may charge additional fees where you request an installation, change or removal of an electricity meter and they’ll pass on any fees for their services directly to us. If they charge us, we’ll pass on the fees to you on your bill as a metering charge. Services vary based on your request. A breakdown of services is listed below:
 

Service category

Fees (incl. GST)

Additional works


Wasted site visits

Up to $150 per visit.

Post meter install services

Termination charges

Fees vary by Meter Service Provider, state, region, and work required.

What are additional works and wasted site visits?

Metering charges for the total of any of the services below will be capped at $150.00 (incl GST).

Additional works – Where a technician must perform additional works to bring your site up to the correct technical, safety and compliance requirements for the installation, change or removal of an electricity meter. 

Service type

Description

After hours surcharge

Where an appointment for the meter exchange is required outside of standard business hours: before 8am or after 6pm Monday – Friday, before 9am or after 1pm on a Saturday, or on a Sunday or Public Holiday.

Certificate of Compliance for electrical work (NSW)

NSW Government regulatory cost for the application and provision of a Certificate of Compliance (or equivalent) as appropriate to the work being carried out during the installation or exchange of a meter.

CT accuracy testing

Fee covers a technician attending site to test the accuracy of the current transformer (CT) to ensure that it is operating within required specifications, eg. confirming accurate stepdown of current and turns ratio. This work requires an outage at the site to perform safely.

External load removal

Regulatory requirement for the safety and compliance of the meter setup prior to the install or exchange of an electricity meter. Fee covers the removal and recovery of an external load control device.

Fault rectification and safety process

Fee covers the attendance of a technician to site to resolve an identified fault in the electricity meter setup and required safety process consideration.

Fuse derating

Regulatory requirement to derate a meter protection device from 100A to 80A in line with jurisdictional requirements. Fee covers the supply of the replacement fuse cartridge and technician time.

Fuse installation, relocation, replacement or upgrade

Regulatory requirement for the safety and compliance of the meter setup prior to the install or exchange of an electricity meter. Fee covers the supply, installation/replacement, or relocation of an appropriate meter protection device (fusing).

Installation or removal of communications or antennas

Fee covers the installation of an antenna, modem and/or mounting bracket to achieve acceptable signal strength for electricity meter telemetry; and where an onsite visit is required for the technician to remove or restore a communications module.

Link installation, replacement, relocation or upgrade

Regulatory requirement for the safety and compliance of the meter setup prior to the install or exchange of an electricity meter. Fee covers the supply, installation/replacement, or relocation of neutral and active links to enable the install of the electricity meter.

Meter consolidation (amalgamate NMI)

Modifications of the metering setup to a safer and compliant solution. Fee includes the consolidation of meter combinations, minor extension of wiring (typically single-phase installations) to the customer switchboard beyond the standard installation. Complex modifications for three phase meter installations may also be required.

Minor works on asbestos panels

Regulatory requirement for the safety and compliance of the meter setup prior to the install or exchange of an electricity meter. Fee covers the double bag and disposal of legacy meter and associated hazard protections in managing the asbestos backing board. 

Single or multi-phase main switch installation

Regulatory requirement for the safety and compliance of the meter setup prior to the install or exchange of an electricity meter. Fee covers the supply and installation of a single or multi-phase main switch on the line side of the meter. 

Supply isolation surcharge

Fee applies where an accredited service provider (ASP) is required to attend site to safely isolate supply for the install or exchange of an electricity meter to proceed.

Plug-in meter works

Fee applies where plug-in meter bases are to be removed or replaced for the meter installation to be completed and rewired.

Recovery or removal of abolished metering

Fee applies where an abolished meter must be recovered, including certain asbestos meters, or where a second off-peak meter must be removed.

Install ripple relay control

Fee covers the supply of a relay from the local distributor, as well as the installation costs associated with an accredited service provider technician to perform the installation.

Relocation of equipment, make room for metering

Fee covers the relocation of panel equipment to ensure room for the newly installed electricity meter.

Urgent installation or onsite service request

Fee covers where a technician has been requested to attend site within a timeframe earlier than Meter Service Provider’s business service level agreements and initial schedule.

Working at heights above 1.8m

Regulatory requirement for the safety and compliance of the meter setup prior to the install or exchange of an electricity meter. Fee covers where work is to be performed above a height of 1.8 metres with all appropriate safety measures in place. 

Zelemite panel fit

Regulatory requirement for the safety and compliance of the meter setup prior to the install or exchange of an electricity meter. Fee covers the provision and attachment of a Zelemite panel to the existing meter board.  

 

Wasted site visit fees – Incurred where the technician can’t perform the requested work due to an issue identified at your site. 

Service type

Description

Wasted site visit

Reasons could include:

  • no access to the meter
  • unsafe environment (e.g. asbestos hazard that hasn’t been resolved)
  • customer meter board or wiring is defective
  • meter tamper identified
  • meter is unable to be isolated from shared supply point
  • last minute customer cancellation
  • meter board issues
  • unable to contact customer
  • customer refusal of the metering work
What are post meter install services and meter terminations?

Metering charges for any of the services below will not be included in the charge cap of $150.00 (incl. GST).

Post meter install services – If you contact us to arrange any of these services, the cost of the service will apply as a metering charge.

Service type

Description

Meter reconfiguration (onsite)

Fee covers a technician attending site to perform a reconfiguration of an existing meter or change to the meter equipment such as reconfiguring meter memory to suit a tariff or other requirement.

Meter investigation – inspection (onsite)

Fee covers a technician attending site to inspect an existing meter for reasons such as the customer believing there is a problem with the meter, crossed metering, or a suspected tamper. If there is an issue identified by the technician this fee will be waived by the Meter Provider.

Meter investigation – inspection (CT metering)

Fee covers a technician attending site to test an existing current transformer (CT) meter to confirm the recording accuracy when requested by a customer.

Meter investigation – test (onsite) 

Fee covers a technician attending site to test an existing meter to confirm the recording accuracy when requested by a customer.

Site read (onsite)

Fee covers a technician attending site to manually read the energy usage for an electricity meter.

Reenergisation (onsite)

Fee covers a technician attending site to reenergise an electricity meter.

Tariff change (onsite)

Fee covers a technician attending site to reconfigure an existing electricity meter for changes to a tariff such as those required to accommodate a solar installation or controlled load.

Deenergisation / reenergisation (remote)

Fee covers the Meter Service Provider validating and performing a remote energisation change for an electricity meter.

Meter reconfiguration (remote)

Fee covers the Meter Service Provider validating and performing a remote reconfiguration of an existing meter, such as reconfiguring meter memory to suit a tariff or other requirement.

Tariff change (remote)

Fee covers the Meter Service Provider validating and performing a remote reconfiguration on an existing electricity meter for changes to a tariff such as those required to accommodate a solar installation or controlled load.


Meter terminations
– where a meter provider must replace an existing smart electricity meter with a new smart electricity meter to meet your request.

Service type

Description

Termination charge

A termination charge covers the Meter Service Provider’s fee for the upgrade or removal of an existing smart electricity meter to meet a customer request where the existing meter is no longer suitable for the customer’s site needs. For example, an upgrade of a 1-phase meter to a 3-phase meter. Fees vary depending on metering at site.
 
Why is Origin charging this fee?

The charge is to cover the Meter Service Provider fees that are associated with the safe and compliant change, removal, or installation of an electricity meter following a customer-initiated electricity meter request.

We rely on partnerships with Meter Service Providers to complete metering requests on your behalf. The metering charge is a direct pass-through of fees from a meter provider and we don’t make any money from the charge.

I’m on a standing contract. Does the fee affect me?

Yes. Customers on standing contracts may also incur a metering charge.

How will I receive the metering charge?

If any fees are incurred from a meter provider for services required to complete your request, we will apply them to your next bill as a metering charge.

Which customers will receive a metering charge?

Any customers requesting an electricity meter installation, change, or removal that must be arranged with a Meter Service Provider.

Is this the same as the meter works administration fee?

No. The meter works administration fee is an Origin fee to cover the administration costs that are associated with coordinating and processing a customer-initiated electricity meter request.

The metering charge is a pass-through of the costs we directly incur from Meter Service Providers on your behalf.

Both fees may apply when you request a change, removal, or installation of an electricity meter; for example, an alteration to an electricity meter due to a solar installation.