1. Your supply address
The address of the property we’re billing you for – the address we supply your electricty or natural gas to.
2. Your account details
Your account number, the tax invoice number and the date this bill was issued.
3. Billing period
The period of time covered by this bill. For electricity, billing periods are normally either monthly or quarterly. For natural gas, it’s normally every two months.
4. The due date and amount due
The due date is the day you need to pay your bill.
The amount due is how much you need to pay (including GST). You’ll see your discount here, if your plan has one.
The amount due can look different if:
- Your account is in credit or you don’t owe us anything
- Your account is overdue or you have an outstanding amount due
- You’re on a payment plan or have a direct debit set up
5. Your usage summary
Your usage for this billing period, compared with the same time last year. This includes:
- Your average cost per day and daily usage
- Greenhouse gas emissions for the energy you used
- Any emissions you offset – if you’re on a green product
Your usage is shown in the unit of measure
- Electricity is measured and billed in kilowatt hours (kWh)
- Natural gas is measured in mega joules (MJ)
6. See if your plan meets your needs
Every so often, we’ll check your charges against our generally available energy plans to see if you could save money.
If there’s a better plan, we’ll let you know so you can choose. If you’re already getting the best plan don’t worry, we’ll tell you that too.
7. How to pay
This section shows the different ways you can pay your bill, and any payment fees that might apply.