Change electricity supply
The process in Queensland varies for different electricity distributors. If you’re not sure who your distributor is, find your distributor.
If the distributor is Energex, you will need to submit your request to change electricity supply or meter via the Energex Portal.
Ergon Energy customers
If the distributor is Ergon Energy, you will need to submit your request to change electricity supply or meter via the Ergon Portal.
If your meter change can’t be completed
Sometimes, your distributor or meter provider may not be able to complete the work required to change your meter. When this happens, we’ll get in touch to let you know the reason.
Once you have the information, you’ll need to:
- Engage an electrician (at your own cost) to resolve the issue(s)
- Reach out to us to resume work on your meter – jump into your online application and message us from there
Reasons meter change work may be stalled
- Your existing electrical supply is inadequate. This may require the install or upgrade of a safety switch, switchboard and/or meter panel board
- The electricity supply on site doesn’t comply with the electrical standards set by regulator
- Asbestos removal or payment to investigate asbestos presence is required
- Re-wiring for dedicated controlled loads is needed
- Not enough room in the meter box for the required meter type
- The meter box isn’t compliant and needs replacing
- Special access equipment is needed – e.g., a boom lift, cherry picker, crane or scaffolding (costs may be involved)
Change natural gas supply
To make changes to your natural gas supply or meter, please call us on 13 29 73, Option 5. Before you call, please make sure that you have the details of your licenced gas plumber as well as the usage details of your old and new appliances.
Important: Some jobs may incur extra costs. If the job needs a quote, we’ll be in touch to set up a time for the distributor to assess the work involved. This could take up to 20 working days for residential connections, and up to 40 working days for commercial connections. The quote will include a timeframe to complete the work. Work can’t start until the costs are paid in full.
Change LPG supply
To make changes to your LPG account, visit our LPG website.