Change energy supply

Request a change to your energy supply

Change electricity supply

To request a change to your electricity supply or meter:

  1. Complete a change supply request through either:
  2. Once that’s received, we’ll work with the distributor and/or meter provider, and keep you posted if any issues or costs arise. There may be delays if the request is inaccurate or is missing information. 

If your meter change can’t be completed

Sometimes, your distributor or meter provider may not be able to complete the work required to change your meter. When this happens, we’ll get in touch to let you know the reason. 

Once you have the information, you’ll need to:

  1. Engage an electrician (at your own cost) to resolve the issue(s) 
  2. Reach out to us to resume work on your meter – jump into your online application and message us from there
  • Your existing electrical supply is inadequate. This may require the install or upgrade of a safety switch, switchboard and/or meter panel board
  • The electricity supply on site doesn’t comply with the electrical standards set by regulator
  • Asbestos removal or payment to investigate asbestos presence is required
  • Re-wiring for dedicated controlled loads is needed
  • Not enough room in the meter box for the required meter type 
  • The meter box isn’t compliant and needs replacing 
  • Special access equipment is needed – e.g., a boom lift, cherry picker, crane or scaffolding (costs may be involved)

Change natural gas supply

To make changes to your natural gas supply or meter, please call us on 1300 132 480. Before you call, please make sure that you have the details of your licenced gas plumber as well as the usage details of your old and new appliances.

Important: Some jobs may incur extra costs. If the job needs a quote, we’ll be in touch to set up a time for the distributor to assess the work involved. This could take up to 20 working days for residential connections, and up to 65 working days for commercial connections. The quote will include a timeframe to complete the work. Work can't start until the costs are paid in full.


Change LPG supply

To make changes to your LPG account, visit our LPG website.

Change electricity supply

To request a change to your electricity supply or meter:

  1. Complete a change supply request through either:
  2. Once that’s received, we’ll work with the distributor and/or meter provider, and keep you posted if any issues or costs arise. There may be delays if the request is inaccurate or is missing information. 

If your meter change can’t be completed

Sometimes, your distributor or meter provider may not be able to complete the work required to change your meter. When this happens, we’ll get in touch to let you know the reason. 

Once you have the information, you’ll need to:

  1. Engage an electrician (at your own cost) to resolve the issue(s) 
  2. Reach out to us to resume work on your meter – jump into your online application and message us from there
  • Your existing electrical supply is inadequate. This may require the install or upgrade of a safety switch, switchboard and/or meter panel board
  • The electricity supply on site doesn’t comply with the electrical standards set by regulator
  • Asbestos removal or payment to investigate asbestos presence is required
  • Re-wiring for dedicated controlled loads is needed
  • Not enough room in the meter box for the required meter type 
  • The meter box isn’t compliant and needs replacing 
  • Special access equipment is needed – e.g., a boom lift, cherry picker, crane or scaffolding (costs may be involved)

Change natural gas supply

To make changes to your natural gas supply or meter, please call us on 1300 132 480. Before you call, please make sure that you have the details of your licenced gas plumber as well as the usage details of your old and new appliances.

Important: Some jobs may incur extra costs. If the job needs a quote, we’ll be in touch to set up a time for the distributor to assess the work involved. This could take up to 20 working days for residential connections, and up to 65 working days for commercial connections. The quote will include a timeframe to complete the work. Work can't start until the costs are paid in full.


Change LPG supply

To make changes to your LPG account, visit our LPG website.

Change electricity supply

The process in Queensland varies for different electricity distributors. If you’re not sure who your distributor is, find your distributor.

Energex customers

If the distributor is Energex, you will need to submit your request to change electricity supply or meter via the Energex Portal.

Ergon Energy customers

If the distributor is Ergon Energy, you will need to submit your request to change electricity supply or meter via the Ergon Portal.

If your meter change can’t be completed

Sometimes, your distributor or meter provider may not be able to complete the work required to change your meter. When this happens, we’ll get in touch to let you know the reason. 

Once you have the information, you’ll need to:

  1. Engage an electrician (at your own cost) to resolve the issue(s) 
  2. Reach out to us to resume work on your meter – jump into your online application and message us from there
  • Your existing electrical supply is inadequate. This may require the install or upgrade of a safety switch, switchboard and/or meter panel board
  • The electricity supply on site doesn’t comply with the electrical standards set by regulator
  • Asbestos removal or payment to investigate asbestos presence is required
  • Re-wiring for dedicated controlled loads is needed
  • Not enough room in the meter box for the required meter type 
  • The meter box isn’t compliant and needs replacing 
  • Special access equipment is needed – e.g., a boom lift, cherry picker, crane or scaffolding (costs may be involved)

Change natural gas supply

To make changes to your natural gas supply or meter, please call us on 13 29 73, Option 5. Before you call, please make sure that you have the details of your licenced gas plumber as well as the usage details of your old and new appliances.

Important: Some jobs may incur extra costs. If the job needs a quote, we’ll be in touch to set up a time for the distributor to assess the work involved. This could take up to 20 working days for residential connections, and up to 40 working days for commercial connections. The quote will include a timeframe to complete the work. Work can't start until the costs are paid in full.


Change LPG supply

To make changes to your LPG account, visit our LPG website.

Change electricity supply

To request a change to your electricity supply or meter:

  1. Complete a change supply request through either:
  2. Once that’s received, we’ll work with the distributor and/or meter provider, and keep you posted if any issues or costs arise. There may be delays if the request is inaccurate or is missing information. 

If your meter change can’t be completed

Sometimes, your distributor or meter provider may not be able to complete the work required to change your meter. When this happens, we’ll get in touch to let you know the reason. 

Once you have the information, you’ll need to:

  1. Engage an electrician (at your own cost) to resolve the issue(s) 
  2. Reach out to us to resume work on your meter – jump into your online application and message us from there
  • Your existing electrical supply is inadequate. This may require the install or upgrade of a safety switch, switchboard and/or meter panel board
  • The electricity supply on site doesn’t comply with the electrical standards set by regulator
  • Asbestos removal or payment to investigate asbestos presence is required
  • Re-wiring for dedicated controlled loads is needed
  • Not enough room in the meter box for the required meter type 
  • The meter box isn’t compliant and needs replacing 
  • Special access equipment is needed – e.g., a boom lift, cherry picker, crane or scaffolding (costs may be involved)

Change natural gas supply

To make changes to your natural gas supply or meter, please call us on 13 29 73, Option 5. Before you call, please make sure that you have the details of your licenced gas plumber as well as the usage details of your old and new appliances.

Important: Some jobs may incur extra costs. If the job needs a quote, we’ll be in touch to set up a time for the distributor to assess the work involved. This could take about 20 working days. The quote will include a timeframe to complete the work. Work can't start until the costs are paid in full.


Change LPG supply

To make changes to your LPG account, visit our LPG website.

Change electricity supply

The process in Victoria varies for different electricity distributors. If you’re not sure who your distributor is, find your distributor.

CitiPower & PowerCor customers

If the distributor is CitiPower or PowerCor, you will need to submit your request to change electricity supply or meter via their eConnect Portal.

AusNet, Jemena, and United Energy customers

To request a change to your electricity supply or meter:

  1. The electrical contractor needs to complete an Electrical Work Request (EWR) form, and a Certificate of Electrical Safety (CES) form
  2. After that's done, complete a change supply request through either:
  3. Once that’s received, we’ll work with the distributor and/or meter provider, and keep you posted if any issues or costs arise. There may be delays if the request is inaccurate or is missing information. 

If your meter change can’t be completed

Sometimes, your distributor or meter provider may not be able to complete the work required to change your meter. When this happens, we’ll get in touch to let you know the reason. 

Once you have the information, you’ll need to:

  1. Engage an electrician (at your own cost) to resolve the issue(s) 
  2. Reach out to us to resume work on your meter – jump into your online application and message us from there
  • Your existing electrical supply is inadequate. This may require the install or upgrade of a safety switch, switchboard and/or meter panel board
  • The electricity supply on site doesn’t comply with the electrical standards set by regulator
  • Asbestos removal or payment to investigate asbestos presence is required
  • Re-wiring for dedicated controlled loads is needed
  • Not enough room in the meter box for the required meter type 
  • The meter box isn’t compliant and needs replacing 
  • Special access equipment is needed – e.g., a boom lift, cherry picker, crane or scaffolding (costs may be involved)

Change natural gas supply

To make changes to your natural gas supply or meter, please call us on 13 29 73, Option 5. Before you call, please make sure that you have the details of your licenced gas plumber as well as the usage details of your old and new appliances.

Important: some jobs may incur extra costs. If the job needs a quote, we’ll be in touch to set up a time for the distributor to assess the work involved. This could take up to 20 working days for residential connections, and up to 40 working days for commercial connections. The quote will include a timeframe to complete the work. Work can't start until the costs are paid in full.


Change LPG supply

To make changes to your LPG account, visit our LPG website.

Helpful links

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Fees and charges

The full list of fees and charges for your state. 

Meter installation, alteration and abolishment fees (PDF 157 KB)

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Energy pricing

Electricity and natural gas energy prices for each state.

View energy fact sheets and basic plan information documents

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Timeframes

The timeframes that apply for your connection or change request.

See our timeframes