Additional charges

Business customers

From time to time, you might be charged extra fees and charges. These vary depending on your contract type and which state you live in so please take a look at the relevant state for you. For details on additional charges if you're a residential customer, see Additional charges for residential customers.

Australian Capital Territory

Prices current at 1 July 2017.

Fee type Cost

Card payment fee (applies to Origin Standing contracts and market contracts)

May apply to payments made by Visa and MasterCard. For customers who pay by Visa or MasterCard, you can find more information in our FAQs.

0.37% (GST incl)
Exit Fee (applies to market contracts only)  $110 

Late payment fee (GST exempt) (applies to Origin Standing contracts and market contracts)

May apply if your bill is not paid by the due date. 

$12

Payment processing fee (applies to market contracts only)

May apply for over the counter payments made at an Australia Post outlet.

$2

Paper Bill Fee (applies to market contracts only)

May apply for each bill you receive by post.

$1.75

Disconnection fee

If your business is disconnected (e.g. when you move out of your property) a disconnection fee may apply. These fees are charged by the distributor and/or meter provider and do change from time to time.

 
–  Electricity $76.48
–  Natural Gas $17.82

Reconnection fee

If your business is reconnected (e.g. when you move into your property) a reconnection fee may apply. These fees are charged by the distributor and/or meter provider and do change from time to time. 

 
–  Electricity  
If you're moving business and we need to request a special meter read.  $35.37
If your property is de-energised and requires a turn on service order.  $76.48
–  Natural Gas $17.82
Request for historical billing information

We will provide you, upon request, copies of, or information about, previous bill issued by Origin to you, within a reasonable time of receiving the request. We will provide copies free of charge, but may charge you the reasonable costs of obtaining and supplying copies of the bill.

Other charges

If a government, regulator or network distributor varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related services may include our reasonable costs for arranging such services.

New South Wales

Prices current at 16 February 2018.

Fee type Cost

Card payment fee (applies to market contracts only)

May apply to payments made by Visa and MasterCard. For customers who pay by Visa or MasterCard, you can find more information in our FAQs.

0.37% (GST incl)

Late payment fee (GST exempt)

–  Market contracts and Standing natural gas retail contracts
–  Standard electricity retail contracts

May apply if your bill is not paid by the due date.

 

$12
$10.90 

Disconnection fee

If your business is disconnected (e.g. when you move out of your property) a disconnection fee may apply. These fees are charged by the distributor and/or meter provider and do change from time to time.

Electricity

If your property requires a de-energisation service order:

Ausgrid
Endeavour Energy
Essential Energy

 

 

$166.02
$198.25
$141.22

Natural gas

Australian Gas Networks Albury
Australian Gas Networks Murray Valley NSW
Australian Gas Networks NSW
Central Ranges Tamworth
Jemena

 

$13.53
$13.20
$53.67
$49.72
$16.28

Reconnection fee

If your business is reconnected (e.g. when you move into your property) a reconnection fee may apply. These fees are charged by the distributor and/or meter provider and do change from time to time.

Electricity

If you're moving business and we need to request a special meter read:

Ausgrid
Endeavour Energy
Essential Energy

 

 

$11.61
$40.02
$93.19

If your property is de-energised and requires a turn on service order.

No charge

Natural gas

Australian Gas Networks Albury
Australian Gas Networks Murray Valley NSW
Australian Gas Networks NSW
Central Ranges Tamworth
Jemena

 

$13.53
$13.20
$53.67
$49.72
$16.28

Request for historical billing information

If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out - but we may charge you for the cost of supplying copies of the bill.

Other charges

If a government, regulator or network distributor varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related services may include our reasonable costs for arranging such services.

Queensland

Prices current at 1 July 2017.

Fee type Cost

Card payment fee (applies to market contracts and natural gas Origin Standing contracts only)

May apply to payments made by Visa and MasterCard. For customers who pay by Visa or MasterCard, you can find more information in our FAQs.

0.37% (GST incl)
Exit fee (applies to market contracts only) $20 

Late payment fee (GST exempt) (applies to market contracts and natural gas Origin Standing contracts only)

May apply if your bill is not paid by the due date.

$12 

Payment processing fee (applies to market contracts only) 

May apply for over the counter payments made at an Australia Post outlet.

$2

Paper Bill Fee (applies to market contracts only)

May apply for each bill you receive by post.

$1.75

Solar meter charge (applies to Origin Standing contracts and electricity market contracts)

A charge will apply if you have a Solar PV system installed at your premises. This fee is passed through from your distributor and may vary.

6.43 cents per day (GST excl)
Disconnection/Reconnection fee (Applies to market contracts and standing offers)  
If your business is disconnected/reconnected (e.g. when you move out of your property) a disconnection/reconnection fee may apply. These fees are charged by the distributor and/or meter provider and do change from time to time.  
Electricity
$10.98  
Natural Gas
Australian Gas Networks
APT Allgas
$11.00
$23.43

Wasted truck fee

If you do not meet the appointment requirements (VSE) or the site is not ready for work to be completed.

$101.13

Request for historical billing information

If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out - but we may charge you for the cost of supplying copies of the bill.  

Other charges

If a Government, Regulator or Network Distributor varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related services may include our reasonable costs for arranging such services.

South Australia

Prices current at 1 July 2017.

Fee type Cost

Card payment fee (applies to market contracts and natural gas Origin Standing contracts only)

May apply to payments made by Visa and MasterCard. For customers who pay by Visa or MasterCard, you can find more information in our FAQs.

0.37% (GST incl) 
Exit fee (applies to market contracts only) $110

Late payment fee (GST exempt) (applies to Origin Standing contracts and market contracts)

May apply if your bill is not paid by the due date.

$12
Monthly meter reading fee 14.8894 cents per day

Payment processing fee (applies to market contracts only)

May apply for over the counter payments made at an Australia Post outlet.

$2

Paper Bill Fee (applies to market contracts only)

May apply for each bill you receive by post.

$1.75
Disconnection/Reconnection fee
If your property is disconnected/reconnected (e.g. when you move out of your property) a disconnection/reconnection fee may apply. These fees are charged by the distributor and/or meter provider and do change from time to time.
 
–  Electricity $40.48
–  Natural Gas $11.44

Request for historical billing information

If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out - but we may charge you for the cost of supplying copies of the bill.  

Other charges

If a Government, Regulator or Network Distributor varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related services may include our reasonable costs for arranging such services.

Victoria

Prices current at 1 January 2018.

Fee type Cost

Card payment fee (applies to market contracts only)

May apply to payments made by Visa and MasterCard. For customers who pay by Visa or MasterCard, you can find more information in our FAQs.

0.37% (GST incl) 
Exit fee (applies to market contracts only)
$22 

Payment processing fee (applies to market contracts only)

May apply for over the counter payments made at an Australia Post outlet.

$2 

Paper Bill Fee (applies to market contracts only)

May apply for each bill you receive by post.

$1.75

Disconnection fee

If your business is disconnected (e.g. when you move out of your property) a disconnection fee may apply. These fees are set by your distributor and do change from time to time.

 
Electricity
AusNet Services
Citipower
Jemena
Powercor
United Energy
 
$20.86
$40.11
$61.84
$61.97
$51.55
Natural Gas
Multinet
Australian Gas Networks
 
Australian Gas Networks Mildura
AusNet Services

$7.19
$9.90 or $13.53 for metro and non-metro locations respectively
$11.44
$9.96

Reconnection fee

If your business is reconnected (e.g. when you move into your property) a reconnection fee may apply. These fees are set by your distributor and do change from time to time.

 
Electricity
AusNet Services
Citipower
Jemena
Powercor
United Energy
 
$20.86
$39.51
$40.08
$58.30
$51.55
Natural Gas
Multinet
Australian Gas Networks
 
Australian Gas Networks Mildura
AusNet Services

$7.19
$9.90 or $13.53 for metro and non-metro locations respectively
$11.44
$9.96

Request for historical billing information

If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out - but we may charge you for the cost of supplying copies of the bill.

Other charges

If a government, regulator or network distributor varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related services may include our reasonable costs for arranging such services.

Western Australia

Prices current at 1 January 2018.

Fee type Cost

Card payment fee (applies to market contracts only)

May apply to payments made by Visa and MasterCard.

0.37% (GST incl) 

Late payment fee (GST exempt) (applies to Origin Standing contracts and market contracts)

May apply if your bill is not paid by the due date.

$12

Payment processing fee (applies to market contracts only)

May apply for over the counter payments made at an Australia Post outlet.

$2

Paper Bill Fee (applies to market contracts only)

May apply for each bill you receive by post.

$1.75
Disconnection/Reconnection fee
If your property is disconnected/reconnected (e.g. when you move out of your property) a disconnection/reconnection fee may apply. These fees are set by your distributor and do change from time to time.
 
–  Natural Gas $20.16

Request for historical billing information

If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out - but we may charge you for the cost of supplying copies of the bill.  

Other charges

If a Government, Regulator or Network Distributor varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related services may include our reasonable costs for arranging such services.


Got questions about your bill? Complete our enquiry form or give us a call on 1300 661 544.

If you're a residential customer, see Additional charges for residential customers.

All amounts include GST, where applicable.