Business customers
From time to time, you might be charged extra fees and charges. These vary depending on your contract type and which state you live in so please take a look at the relevant state for you. For details on additional charges if you're a residential customer, see Additional charges for residential customers.
Card payment fee adjustment
On 23 March 2018, we set our Visa and Mastercard card payment fee to 0.55% (inclusive of GST). From 23 March 2018 to 15 August 2018, the fees should have been 0.31% for Visa debit card payments, 0.36% for Mastercard debit card payments and 0.49% for card payments made over the counter at Australia Post. (All fees inclusive of GST.) We're refunding the difference to affected customers and we're sorry for any inconvenience.
We’re also refunding the difference to those affected QLD customers who used a credit card to make a payment on or shortly after 23 March 2018 where Origin didn’t provide them with advance notice of the change.
Australian Capital Territory
Prices current at 1 October 2018.
| Fee type | Cost | ||||||||
|---|---|---|---|---|---|---|---|---|---|
Card payment fee (applies to Origin market contracts) Fees may apply to the total amount (incl GST) for payments made by Visa or Mastercard. View changes in our FAQ.
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Payment processing fee (applies to market contracts only) May apply for over the counter payments made at an Australia Post outlet. View changes in our FAQ. |
The higher of $2 or 0.49% (incl GST) of the total payment amount. |
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| Exit Fee (applies to market contracts only) | $110 | ||||||||
Late payment fee (GST exempt) (applies to Origin Standing contracts and market contracts) May apply if your bill is not paid by the due date. |
$12 | ||||||||
Paper Bill Fee (applies to market contracts only) May apply if you get your bills by post, with some exceptions. |
$1.75 | ||||||||
Disconnection fee If your business is disconnected (e.g. when you move out of your property) a disconnection fee may apply. These fees are charged by the distributor and/or meter provider and do change from time to time. |
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| – Electricity | $78.92 | ||||||||
| – Natural Gas | $18.46 | ||||||||
Reconnection fee If your business is reconnected (e.g. when you move into your property) a reconnection fee may apply. These fees are charged by the distributor and/or meter provider and do change from time to time. |
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| – Electricity | |||||||||
| If you're moving business and we need to request a special meter read. | $36.50 | ||||||||
| If your property is de-energised and requires a turn on service order. | $78.92 | ||||||||
| – Natural Gas | $18.46 |
Request for historical billing information
We will provide you, upon request, copies of, or information about, previous bill issued by Origin to you, within a reasonable time of receiving the request. We will provide copies free of charge, but may charge you the reasonable costs of obtaining and supplying copies of the bill.
Other charges
If a government, regulator or network distributor varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related services may include our reasonable costs for arranging such services.
New South Wales
Prices current at 1 January 2019.
| Fee type | Cost | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
Card payment fee (applies to Origin market contracts) Fees may apply to the total amount (incl GST) for payments made by Visa or Mastercard. View changes in our FAQ.
Fees may apply to the total amount (incl GST) for payments made over the counter at Australia Post outlets. |
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Late payment fee (GST exempt) – Market contracts and Standing natural gas retail contracts May apply if your bill is not paid by the due date. |
$12 |
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Disconnection feeIf your business is disconnected (e.g. when you move out of your property) a disconnection fee may apply. These fees are charged by the distributor and/or meter provider and do change from time to time. |
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Electricity If your property requires a de-energisation service order: Ausgrid |
$167.90 |
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Natural gas Australian Gas Networks Albury |
$13.86 |
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Reconnection feeIf your business is reconnected (e.g. when you move into your property) a reconnection fee may apply. These fees are charged by the distributor and/or meter provider and do change from time to time. |
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Electricity If you're moving business and we need to request a special meter read: Ausgrid |
$11.96 |
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If your property is de-energised and requires a turn on service order. |
No charge |
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Natural gas Australian Gas Networks Albury |
$13.86 |
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Request for historical billing information
If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out - but we may charge you for the cost of supplying copies of the bill.
Other charges
If a government, regulator or network distributor varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related services may include our reasonable costs for arranging such services.
Queensland
Prices current at 1 January 2019.
| Fee type | Cost | ||||
|---|---|---|---|---|---|
Card payment fee (applies to market contracts only) May apply to payments made by Visa and MasterCard. View changes in our FAQ. |
Visa debit card - 0.26% Mastercard debit card - 0.32% Visa credit card - 0.60% Mastercard credit card - 0.72% |
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| Exit fee (applies to market contracts only) | $20 | ||||
Late payment fee (GST exempt) (applies to market contracts and natural gas Origin Standing contracts only) May apply if your bill is not paid by the due date. |
$12 | ||||
Payment processing fee (applies to market contracts only) May apply for over the counter payments made at an Australia Post outlet. View changes in our FAQ. |
The higher of $2 or 0.49% (incl GST) of the total payment amount. | ||||
Paper Bill Fee (applies to market contracts only) May apply if you get your bills by post, with some exceptions. |
$1.75 | ||||
Solar meter charge (applies to Origin Standing contracts and electricity market contracts) A charge will apply if you have a Solar PV system installed at your premises. This fee is passed through from your distributor and may vary. |
6.974 cents per day (GST incl) | ||||
| Disconnection/Reconnection fee (Applies to market contracts and standing offers) | |||||
| If your business is disconnected/reconnected (e.g. when you move out of your property) a disconnection/reconnection fee may apply. These fees are charged by the distributor and/or meter provider and do change from time to time. | |||||
| Electricity |
$11.28 | ||||
| Natural Gas | |||||
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Wasted truck fee If you do not meet the appointment requirements (VSE) or the site is not ready for work to be completed. |
$101.13 | ||||
Request for historical billing information
If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out - but we may charge you for the cost of supplying copies of the bill.
Other charges
If a Government, Regulator or Network Distributor varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related services may include our reasonable costs for arranging such services.
South Australia
Prices current at 1 October 2018.
| Fee type | Cost | ||||||||
|---|---|---|---|---|---|---|---|---|---|
Card payment fee (applies to Origin market contracts) Fees may apply to the total amount (incl GST) for payments made by Visa or Mastercard. View changes in our FAQ.
|
|
||||||||
Payment processing fee (applies to market contracts only) May apply for over the counter payments made at an Australia Post outlet. View changes in our FAQ. |
The higher of $2 or 0.49% (incl GST) of the total payment amount. |
||||||||
| Exit fee (applies to market contracts only) | $110 | ||||||||
Late payment fee (GST exempt) (applies to Origin Standing contracts and market contracts) May apply if your bill is not paid by the due date. |
$12 | ||||||||
| Monthly meter reading fee | 14.8894 cents per day | ||||||||
Paper Bill Fee (applies to market contracts only) May apply if you get your bills by post, with some exceptions. |
$1.75 | ||||||||
| Disconnection/Reconnection fee If your property is disconnected/reconnected (e.g. when you move out of your property) a disconnection/reconnection fee may apply. These fees are charged by the distributor and/or meter provider and do change from time to time. |
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| – Electricity | $42.13 | ||||||||
| – Natural Gas | $11.66 |
Request for historical billing information
If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out - but we may charge you for the cost of supplying copies of the bill.
Other charges
If a Government, Regulator or Network Distributor varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related services may include our reasonable costs for arranging such services.
Victoria
Prices current at 1 January 2019.
| Fee type | Cost | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
Card payment fee (applies to Origin market contracts) Fees may apply to the total amount (incl GST) for payments made by Visa or Mastercard. View changes in our FAQ.
|
|
||||||||||
Payment processing fee (applies to market contracts only) May apply for over the counter payments made at an Australia Post outlet. View changes in our FAQ. |
The higher of $2 or 0.49% (incl GST) of the total payment amount. |
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| Exit fee (applies to market contracts only) |
$22 | ||||||||||
Paper Bill Fee (applies to market contracts only) May apply if you get your bills by post, with some exceptions. |
$1.75 | ||||||||||
Disconnection fee If your business is disconnected (e.g. when you move out of your property) a disconnection fee may apply. These fees are set by your distributor and do change from time to time. |
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Electricity
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Natural Gas
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Reconnection fee If your business is reconnected (e.g. when you move into your property) a reconnection fee may apply. These fees are set by your distributor and do change from time to time. |
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Electricity
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Natural Gas
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Request for historical billing information
If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out - but we may charge you for the cost of supplying copies of the bill.
Other charges
If a government, regulator or network distributor varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related services may include our reasonable costs for arranging such services.
Western Australia
Prices current at 1 January 2019.
| Fee type | Cost | ||||||||
|---|---|---|---|---|---|---|---|---|---|
Card payment fee (applies to Origin market contracts) Fees may apply to the total amount (incl GST) for payments made by Visa or Mastercard. View changes in our FAQ.
|
|
||||||||
Payment processing fee (applies to market contracts only) May apply for over the counter payments made at an Australia Post outlet. View changes in our FAQ. |
The higher of $2 or 0.49% (incl GST) of the total payment amount. |
||||||||
Late payment fee (GST exempt) (applies to Origin Standing contracts and market contracts) May apply if your bill is not paid by the due date. |
$12 | ||||||||
Paper Bill Fee (applies to market contracts only) May apply if you get your bills by post, with some exceptions. |
$1.75 | ||||||||
| Disconnection/Reconnection fee If your property is disconnected/reconnected (e.g. when you move out of your property) a disconnection/reconnection fee may apply. These fees are set by your distributor and do change from time to time. |
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| – Natural Gas | $20.71 |
Request for historical billing information
If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out - but we may charge you for the cost of supplying copies of the bill.
Other charges
If a Government, Regulator or Network Distributor varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related services may include our reasonable costs for arranging such services.
Got questions about your bill? Complete our enquiry form or give us a call on 1300 661 544.
If you're a residential customerSee Additional charges for residential customers.
All amounts include GST, where applicable.