Additional charges

Residential customers

From time to time, you might be charged extra fees and charges. These vary depending on your contract type and which state you live in so please take a look at the relevant state for you. For details on additional charges if you're a business customer, see Additional charges for business customers

Australian Capital Territory

Prices current at 1 October 2018.

Fee type Cost

Card payment fee (applies to Origin market contracts)

Fees may apply to the total amount (incl GST) for payments made by Visa or Mastercard. View changes in our FAQ.

 

 

Visa debit card - 0.26%

Mastercard debit card - 0.32%

Visa credit card - 0.60%

Mastercard credit card - 0.72%

Payment processing fee (applies to market contracts only)

May apply for over the counter payments made at an Australia Post outlet. View changes in our FAQ.

The higher of $2 or 0.49% (incl GST) of the total payment amount.

Late payment fee (GST exempt) (applies to Origin Standing contracts and market contracts) 

May apply if your bill is not paid by the due date. 

$12

Payment processing fee (applies to market contracts only)

May apply for over the counter payments made at an Australia Post outlet. View upcoming changes in our FAQ.

$2

Paper Bill Fee (applies to market contracts only) 

May apply for each bill you receive by post. 

$1.75

Disconnection fee

If your home is disconnected (e.g. when you move out of your property) a disconnection fee may apply. These fees are charged by the distributor and/or meter provider and do change from time to time.

 
–  Electricity $36.50
–  Natural Gas $18.46

Reconnection fee

If your home is reconnected (e.g. when you move into your property) a reconnection fee may apply. These fees are charged by the distributor and/or meter provider and do change from time to time.

 
–  Electricity  
If you’re moving home and we need to request a special meter read. $36.50
If your home is de-energised and requires a turn on service order. $78.92
–  Natural Gas $18.46

Metering charges

For metering-related charges that a metering service provider may charge us.

$0
Request for historical billing information

If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out - but we may charge you for the cost of supplying copies of the bill.  

Other charges

If a government, regulator, network distributor or metering service provider varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related or metering services may include our reasonable costs for arranging such services.

New South Wales

Prices current at 1 October 2018.

Fee type Cost

Card payment fee (applies to Origin market contracts)

Fees may apply to the total amount (incl GST) for payments made by Visa or Mastercard. View changes in our FAQ.

 

 

 


Fees may apply to the total amount (incl GST) for payments made over the counter at Australia Post outlets.

Visa debit card - 0.26%

Mastercard debit card - 0.32%

Visa credit card - 0.60%

Mastercard credit card - 0.72%
Visa and Mastercard - 0.49%

Late payment fee (GST exempt)
Exclusions apply 1
 
–  Market contracts and Standard natural gas retail contracts $12
–  Standard electricity retail contracts $10.90

Metering charges

For metering-related charges that a metering service provider may charge us.

$0
Disconnection/Reconnection fee

If your home is disconnected/reconnected (e.g. when you move out of your property) a disconnection/reconnection fee may apply. These fees are charged by the distributor and/or meter provider and do change from time to time.

 
Electricity
Ausgrid
Endeavour Energy
Essential Energy
 
$11.96
$41.25
$96.06
Natural Gas
Jemena
Australian Gas Networks Albury
Australian Gas Networks Murray Valley NSW
Australian Gas Networks NSW
Central Ranges Tamworth
 
$16.28
$13.53
$13.53
$54.69
$50.69

Request for historical billing information

If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out - but we may charge you for the cost of supplying copies of the bill.  Request for historical billing information.

Other charges

If a government, regulator, network distributor or metering service provider varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related services may include our reasonable costs for arranging such services.

1 Late payment fee exclusion
For electricity contracts, the account holder receives the Low Income Household Rebate or the Medical Energy Rebate;

  • If the bill that was not paid by the due date, or another bill under your account, is the subject of a matter being considered by the energy ombudsman;
  • If the bill is subject to an arrangement to pay by instalments under a payment plan;
  • If any part of the bill is paid by a voucher issued under the Energy Accounts Payment Assistance Scheme; or
  • If we are aware that you have sought assistance to pay the bill from a participating community welfare organisation that issues vouchers under the Energy Accounts Payment Assistance Scheme.

Queensland

Prices current at 1 July 2018.

Fee type Cost

Card payment fee (applies to Origin market contracts)

May apply to payments made by Visa and Mastercard. View changes in our FAQ.

0.55% (GST incl)

Payment processing fee (applies to market contracts only)

May apply for over the counter payments made at an Australia Post outlet. View changes in our FAQ.

$2

Late payment fee (GST exempt) (applies to market contracts and natural gas Origin Standing contracts only)

May apply if your bill is not paid by the due date.

$12

Paper Bill Fee (applies to market contracts only) 

May apply for each bill you receive by post.

$1.75

Solar meter charge (applies to electricity market contracts and Origin Standing contracts only)

A charge will apply if you have a Solar PV system installed at your premises. This fee is passed through from your distributor and may vary.

6.34 cents per day (GST excl)

Metering charges

For metering-related charges that a metering service provider may charge us.

$0

Disconnection/Reconnection fee (Applies to market contracts and standing offers)

If your home is disconnected/reconnected (e.g. when you move out of your property) a disconnection/reconnection fee may apply. These fees are charged by your distributor and/or meter provider and do change from time to time. 
 
–  Electricity
$11.28
Natural Gas
Australian Gas Networks
APT Allgas
 
$11.00 
$23.88

Wasted truck fee

If you do not meet the appointment requirements (VSE) or the site is not ready for work to be completed.

$118.27

Request for historical billing information

If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out - but we may charge you for the cost of supplying copies of the bill.  

Other charges

If a Government, Regulator, Network Distributor or metering service provider varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related or metering services may include our reasonable costs for arranging such services.

South Australia

Prices current at 1 October 2018.

Fee type Cost

Card payment fee (applies to Origin market contracts)

Fees may apply to the total amount (incl GST) for payments made by Visa or Mastercard. View changes in our FAQ.

 

 

Visa debit card - 0.26%

Mastercard debit card - 0.32%

Visa credit card - 0.60%

Mastercard credit card - 0.72%

Payment processing fee (applies to market contracts only)

May apply for over the counter payments made at an Australia Post outlet. View changes in our FAQ.

The higher of $2 or 0.49% (incl GST) of the total payment amount.

Late payment fee (GST exempt) (applies to Origin Standing contracts and market contracts)

May apply if your bill is not paid by the due date. 

$12

Paper Bill Fee (applies to market contracts only)

May apply for each bill you receive by post.

$1.75

Disconnection/Reconnection fee

If your home is disconnected/reconnected (e.g. when you move out of your property) a disconnection/reconnection fee may apply. These fees are charged by your distributor and/or meter provider and do change from time to time.

 
–  Electricity $42.13
–  Natural Gas $11.66

Metering charges

For metering-related charges that a metering service provider may charge us.

$0

Request for historical billing information

If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out - but we may charge you for the cost of supplying copies of the bill.  

Other charges

If a Government, Regulator, Network Distributor or metering service provider varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related or metering services may include our reasonable costs for arranging such services.

Victoria

Prices current at 1 October 2018.

Fee type Cost

Card payment fee (applies to Origin market contracts)

Fees may apply to the total amount (incl GST) for payments made by Visa or Mastercard. View changes in our FAQ.

 

 

Visa debit card - 0.26%

Mastercard debit card - 0.32%

Visa credit card - 0.60%

Mastercard credit card - 0.72%

Payment processing fee (applies to market contracts only)

May apply for over the counter payments made at an Australia Post outlet. View changes in our FAQ.

The higher of $2 or 0.49% (incl GST) of the total payment amount.

Paper Bill Fee (applies to market contracts only)

May apply for each bill you receive by post.

$1.75

Disconnection fee

If your home is disconnected (e.g. when you move out of your property) a disconnection fee may apply. These fees are set by your distributor and do change from time to time. 

 
Electricity
Citipower
Powercor
AusNet Services
Jemena
United Energy
 
$40.11
$61.97
$20.86
$61.84
$51.55
Natural Gas
Multinet
Australian Gas Networks
 
Australian Gas Networks Mildura
AusNet Services
 
$7.19
$9.90 or $13.53 for metro and non-metro locations respectively
$11.44
$9.96
Reconnection Fee
If your home is reconnected (e.g. when you move into your property) a reconnection fee may apply. These fees are set by your distributor and do change from time to time. 
 
Electricity
Citipower
Powercor
AusNet Services
Jemena
United Energy
 
$39.51
$58.30
$20.86
$40.08
$51.55

Natural Gas
Multinet
Australian Gas Networks
 
Australian Gas Networks Mildura
AusNet Services

$7.19
$9.90 or $13.53 for metro and non-metro locations respectively
$11.44
$9.96

Request for historical billing information

If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out - but we may charge you for the cost of supplying copies of the bill.  

Other charges

If a government, regulator or network distributor varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related services may include our reasonable costs for arranging such services.

Western Australia

Prices current at 1 October 2018.

Fee type Cost

Card payment fee (applies to Origin market contracts)

Fees may apply to the total amount (incl GST) for payments made by Visa or Mastercard. View changes in our FAQ.

 

 

Visa debit card - 0.26%

Mastercard debit card - 0.32%

Visa credit card - 0.60%

Mastercard credit card - 0.72%

Payment processing fee (applies to market contracts only)

May apply for over the counter payments made at an Australia Post outlet. View changes in our FAQ.

The higher of $2 or 0.49% (incl GST) of the total payment amount.

Late payment fee (GST exempt) (applies to Origin Standing contracts and market contracts)

May apply if your bill is not paid by the due date. 

$12

Paper Bill Fee (applies to market contracts only)

May apply for each bill you receive by post.

$1.75

Disconnection/Reconnection fee

If your home is disconnected/reconnected (e.g. when you move out of your property) a disconnection/reconnection fee may apply. These fees are set by your distributor and do change from time to time.

 
–  Natural Gas $20.16

Request for historical billing information

If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out - but we may charge you for the cost of supplying copies of the bill.  

Other charges

If a Government, Regulator or Network Distributor varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related services may include our reasonable costs for arranging such services.


Got questions about your bill? Send us a message or give us a call on 13 24 61.

If you're a business customerSee Additional charges for business customers.

All amounts include GST, where applicable.