General enquiries

You may be able to find the answers you're looking for in our our help and support centre.

This form is only for residential customers

To contact our dedicated business team, head to business enquiries instead.

Business enquiry form

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Get answers faster through My Account

If you're enquiring about electricity, natural gas or hot water, submit your enquiry through My Account. We’ll be able to get back to you much faster that way.

Submit through My Account

Edit your concession details online

You can add, change or remove concession details quickly and easily in My Account.

Do it online in minutes!

Renew online in just a few clicks (you'll need your account number handy), or head to or compare plans page and choose a plan to renew onto.

Change your plan whenever you like

Head to our Compare plans page to see what's available and pick a new plan. Doing it online only takes a few minutes.

The quickest way is through My Account or the Origin app.

You can also get info on moving and book a move through our Move house page.

If you'd rather submit your move here, enter your move-in date below.

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Don't forget we need clear access to your meter - so we can read it!

The easiest way to disconnect electricity or natural gas is through My Account.

To move out of property with LPG (bottled gas) use our LPG move form.

Rather submit the request here?

Select your energy type to get started.

Don't forget we need clear access to your meter - so we can read it!

Remember, you might need a few extra days' power for your exit clean.

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This must be at least 5 business days away.

Or had any done recently?

Switch to Origin

Find information about switching to Origin, or head straight to our Plans page to sign up online.

Please let your additional account holder know that their information has been provided to us and tell them about our Privacy Statements.

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Do you want your Joint account holder's name added to the Joint Account holder section of your bill?

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We'll email you about your payment arrangement soon. If you think you might be disconnected due to missed payments, please call us on 13 24 61.

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Moving house with natural gas? You can do it yourself! Simply jump on our Move house page, enter a few details and you're done.

Hot water for apartments

You can find information, and open or close a hot water account, on our Hot water page.

If your enquiry is about something else,  fill in your details below.

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