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You may be able to find the answers you're looking for in our our help and support centre.
This form is only for residential customers
To contact our dedicated business team, head to business enquiries instead.
Business enquiry form
Get answers faster through My Account
If you're enquiring about electricity, natural gas or hot water, submit your enquiry through My Account. We’ll be able to get back to you much faster that way.
Submit through My Account
Edit your concession details online
You can add, change or remove concession details quickly and easily in My Account.
Do it online in minutes!
Renew online in just a few clicks (you'll need your account number handy), or head to or compare plans page and choose a plan to renew onto.
Change your plan whenever you like
Head to our Compare plans page to see what's available and pick a new plan. Doing it online only takes a few minutes.
The quickest way is through My Account or the Origin app.
You can also get info on moving and book a move through our Move house page.
If you'd rather submit your move here, enter your move-in date below.
Don't forget we need clear access to your meter - so we can read it!
The easiest way to disconnect electricity or natural gas is through My Account.
To move out of property with LPG (bottled gas) use our LPG move form.
Rather submit the request here?
Select your energy type to get started.
Remember, you might need a few extra days' power for your exit clean.
This must be at least 5 business days away.
Or had any done recently?
Switch to Origin
Find information about switching to Origin, or head straight to our Plans page to sign up online.
Joint account holder
Has full access to your account, with a few exceptions. As the primary account holder, you're still solely financially responsible for the account.
Can make limited changes to the account and submit requests. Aren't financially responsible for payment of account bills and can't claim concessions or cancel the account.
Please let your additional account holder know that their information has been provided to us and tell them about our Privacy Statements.
Do you want your Joint account holder's name added to the Joint Account holder section of your bill?
The quickest way is to log in to My Account or the app and use the options under Billing and payments.
Still need help with something?
Let us know what kind of payment you need help with.
How often can you make payments?
You can set up a direct debit for your payments or you can pay manually through BPay, in person at an AusPost outlet, online or on the phone.
We'll email you about your payment arrangement soon. If you think you might be disconnected due to missed payments, please call us on 13 24 61.
Moving house with natural gas? You can do it yourself! Simply jump on our Move house page, enter a few details and you're done.
Hot water for apartments
You can find information, and open or close a hot water account, on our Hot water page.
If your enquiry is about something else, fill in your details below.
Please don't share any bank or credit card details with us here. For help with payments, send us a Message.
Help us understand your query by uploading a screenshot or file.