Origin has prepared this website to provide information about the company for its customers and other stakeholders.
The information presented here is of a general nature and there is a possibility that changes in circumstances after the date of publication may impact on the accuracy of the information.
Origin does not warrant that the information is correct, complete or adequate and does not warrant that the information will be useful for any particular purpose. Origin strongly advises you to seek independent professional advice before making any investment decisions.
To the maximum extent permitted by law, Origin accepts no responsibility or liability for any loss or damage (including for any indirect or consequential loss) relating to access or use of this website including the use or misuse of the information provided on this website.
Origin's intellectual property
Unless otherwise indicated, Origin either owns the copyright in the content of this website or is licensed to use it. You are welcome to download this information for your own personal use or to inform others (for their personal use) about Origin's businesses or products. You must otherwise obtain Origin's prior consent before reproducing, altering, modifying or disseminating the information in this website.
You may not use any of the trademarks or logos from this website without the prior written permission of Origin. All intellectual property rights are reserved although Origin does not warrant that the content of the website will not infringe any third party's intellectual property rights.
Links from this website
Links to other websites are provided for your convenience. Origin does not control these other websites and cannot be responsible for the content or accuracy of the information or other material on these websites. Including a link to other websites on this website does not mean that Origin endorses or approves the content of the linked website.
Unless otherwise specified or required by the context, any reference on this site (including in any disclaimer) to Origin or Origin Energy is a reference to Origin Energy Ltd (ABN 30 000 051 696) and each of its related bodies corporate, or such of its related bodies corporate as the context requires.
The information on this website concerning the qualities, standards and availability of products and services together with the regulatory or legislative regimes that apply will, unless stated otherwise, have been prepared for Australian customers and customers outside of Australia should consider whether that information is still applicable. The law applicable to this website is the law of the State of New South Wales.
Origin has provided a secure environment for customers to input their personal data in the forms provided on the Origin website.
The security is performed in two separate ways and are detailed below:
Secure Socket Layer (SSL) certificate
The padlock icon in your browser indicates when you are in a secure section of the Origin website. The Origin website uses a VeriSign digital certificate. To view details of this certificate, double click on the padlock when it is closed and it will bring up information about the certificate.
This certificate ensures that the confidential information you send from your web browser to the server that the Origin website is hosted on via the World Wide Web will be encrypted. Any information travelling between these two points is encrypted which blocks third parties from being able to read the contents of the transmission.
Virtual Private Network (VPN)
The VPN encrypts the data that travels between the Origin website server and Origin. This ensures that the confidential information you send from the Origin website will be encrypted and blocks third parties from being able to read the contents of the transmission.
Cookies and social media widgets
A "cookie" is a small text file that contains information and is stored on your computer. Cookies are used purely for technical purposes to facilitate use of the web page. One type of cookie saves a file permanently on your computer. It may then be used to personalize a web page according to the user’s choices and interests. The other main type of cookie is called a "session cookie". While you are visiting a web page, session cookies are sent between your computer and the server to access information. Session cookies disappear when you turn off your web browser.
If you do not wish to accept cookies, your web browser can be set so that you automatically deny the storage of cookies or are informed every time a website requests to be allowed to store a cookie. Previously stored cookies can also be deleted through the web browser. Please refer to your web browser’s help pages for more information. However, please be aware that some areas or features of this website rely on cookies and so may not work if you delete or decline cookies.
Eligibility & access
My Business Account is a free service for you as an Origin customer, that allows you to manage your Origin electricity and natural gas business accounts online.
To be eligible for My Business Account, you must be an Origin Commercial and Industrial business customer taking electricity and/or gas from Origin.
To access My Business Account:
- you must be authorised to have access; and
- you will need a login (your email) and a password.
You are responsible for all actions taken by any person using My Business Account with your login. Access can be granted to additional employees of your organisation however in the event that an employee leaves your organisation, or you wish to discontinue access for any individual, it is your responsibility to keep user access up-to-date and/or inform Origin of any requests to amend user access.
You must otherwise maintain the confidentiality of your password and notify Origin immediately at BusinessCustomers@originenergy.com.au if you become aware of any unauthorised use of your My Business Account login and password.
You can terminate your My Business Account account at any time. If you do so, you must notify us at firstname.lastname@example.org.
Your use of My Business Account
When you use My Business Account, you must not:
- use My Business Account for any unlawful purpose;
- create or impersonate another person or misrepresent your or their authority to act;
- introduce any viruses or other malicious code;
- undermine or attempt to undermine the security or integrity of the computing systems or networks relating to or associated with My Business Account or Origin’s IT system;
- attempt to gain, or allow others to gain, unauthorised access to such computing systems; and
- attempt to decompile, or reverse-engineer any part of My Business Account or to obtain unauthorised access to My Business Account or portions of My Business Account that are restricted from general access or which you do not have access to as a user; or
- transmit any material in violation of law or rights of any person, including material protected by copyright, material that is threatening or obscene, material that is defamatory or material protected by trade secrets or privacy.
Origin acknowledges that you have non-excludable rights under the Australian Consumer Law that may apply to My Business Account. Subject to these non-excludable rights, Origin does not warrant or represent that My Business Account is complete, current, secure or free from errors, omissions or viruses or that My Business Account will be always available or uninterrupted.
You are responsible for the accuracy of the data you enter on My Business Account. Origin is not responsible for a transaction or the failure of a transaction where the data you enter is inaccurate or you do not complete the transaction.
What laws apply
The law applicable to these terms are the laws of New South Wales.
My Business Account is provided by Origin Energy Retail Limited ABN 22 078 868 425 of 321 Exhibition Street, Melbourne, Victoria 3000 (together us, we, or our) on behalf of the Origin Energy Group entity or entities that supply electricity and/or natural gas to you. The Billing and Usage portal (as described below) is provided by us on behalf of Origin Energy Electricity Limited (ABN 33 071 052 287) of 321 Exhibition Street, Melbourne, Victoria 3000.
To find out more about how Origin collects, uses, holds and discloses your personal and credit information when you use My Business Account or this Website, see our privacy statements at originenergy.com.au/privacy.
Billing and Usage portal
My Business Account includes a section called ‘Billing and Usage’ which provides customers with electricity consumption data. The consumption data is provided to us by your meter provider and as such, there may be a delay when receiving and displaying data online. As we rely on data from your meter provider, Origin cannot guarantee that all data is available; and to the extent permitted by law, Origin does not warrant the accuracy or currency of the data provided.
The Billing and Usage portal displays estimated usage and estimated spend data. This data is based on historical meter data and your business consumption patterns and Origin does not warrant the accuracy of estimated usage and estimated spend.
The Reports section provides an Estimated Greenhouse Gas Emissions Summary graph. The data presented online is based on a published National Greenhouse Account (NGA) factor prepared by the Department of the Environment and Energy and as an estimate, Origin cannot guarantee that the data is complete or accurate.