Terms and Conditions

Here’s where you’ll find our Agreement Terms for small customer market retail contract - this covers the sale of electricity, natural gas, GreenPower and/or Green Gas to you at your property. If Origin is your retailer for more than one of these products, then you’ll have a separate agreement with us for each product.

Agreement Terms - ACT, NSW, NT, QLD, SA and VIC (PDF 156 KB)

Agreement Terms - WA (PDF 186 KB)

Energy plans

Our range of residential and business plans mean there’s an option to suit every budget and property type. Here are our term for each energy plan that apply in conjunction with the Agreement Terms above.

Residential energy plans

• Origin Advantage
• Origin Daily Saver Choice
• Origin Employee Offer
• Origin Flexi
• Origin Flexi Usage
• Origin Freedom
• Origin Home Support 
• Origin Go
• Origin Ongoing Saver
• Origin Value - Electricity
  
• Origin Value - Gas
• Origin Solar Boost (with export cap)
  
• Origin Solar Boost (no export cap)
• Origin Solar Boost Plus
• Solar Optimiser
• UBT Home Energy

Small business energy plans

• Origin Business Solar Boost
• Origin Business Solar Boost Plus
• Business Solar Optimiser
• Origin Essentials
• Origin Business Flexi
• Origin Business Flexi Usage
• UBT Business Energy

And, here’s some more important information about your agreement:

Customer disclosure statement (PDF 64 KB)
Cancellation notice (PDF 121 KB)
Green product terms (PDF 47 KB)

If you’re taking up a standard retail contract with Origin, you’ll find what you need below.

• Australian Capital Territory (PDF 258 KB) 
• New South Wales (PDF 188 KB)
• Victoria (PDF 125 KB)
• Queensland (PDF 258 KB)
• South Australia (PDF 188 KB)
• Western Australia (PDF 219 KB)

Direct debit terms and conditions

Direct debit is easy to set up, and makes paying your energy bill a breeze. Find our direct debit terms and conditions here.

 

Customer rights, entitlements and obligations

Under your agreement with Origin for the supply of energy, you have particular rights, entitlements and obligations that you may not be aware of. To better understanding of your rights, read through the document below. And if you’d like further information on the agreement, call our friendly staff on 13 24 61. We're always happy to help.

Summary of Customer Rights, Entitlements and Obligations (PDF 62 KB)

 

LPG offer terms and conditions

Looking for detailed information on LPG offers and plans? 

LPG offers and plans

 

littleBIGidea terms and conditions

See the littleBigidea terms and conditions for full details.

littleBIGidea

 

Spike terms and conditions

See the Spike terms and conditions for full details.

Spike program