Terms and Conditions
Read the nitty gritty behind each of our energy products, our retail contracts and other important information.
Market contract
Here’s where you’ll find our Agreement Terms for small customer market retail contract - this covers the sale of electricity, natural gas, GreenPower and/or Green Gas to you at your property. If Origin is your retailer for more than one of these products, then you’ll have a separate agreement with us for each product.
Energy plans
Our range of residential and business plans mean there’s an option to suit every budget and property type. Here are our term for each energy plan that apply in conjunction with the Agreement Terms above.
Residential energy plans
- BillSaver
- Bill Saver Plus
- DailySaver Choice
- Origin Connect
- Origin Everyday
- Origin Maximiser
- Origin Saver
- Origin Saver free month of gas
- Origin Value
- Predictable Plan
- RateFreeze
- Solar Boost - NSW, QLD, SA, ACT
- Solar Boost Plus
- Solar Boost - VIC
Small business energy plans
- Business eSaver
- Business Solar Boost - NSW, QLD, SA, ACT
- Business Solar Boost - VIC
- Business Saver
- Business Origin Supply
- RateFreeze
And, here’s some more important information about your agreement:
Standard retail contract
If you’re taking up a standard retail contract with Origin, you’ll find what you need below.
Other information
Direct debit terms and conditions
Direct debit is easy to set up, and makes paying your energy bill a breeze. Find our direct debit terms and conditions here.
Customer rights, entitlements and obligations
Under your agreement with Origin for the supply of energy, you have particular rights, entitlements and obligations that you may not be aware of. To better understanding of your rights, read through the document below. And if you’d like further information on the agreement, call our friendly staff on 13 24 61. They’re always happy to help.
Summary of Customer Rights, Entitlements and Obligations (PDF 62 KB)
LPG offer terms and conditions
Looking for detailed information on LPG offers and plans?