Origin Home Gateway

We show you what's in the box, how to set up, and how to get connected.

You'll be online in no time.

  • Sign up
  • Receive SMS or email notifying you that your service is active
  • Set up modem
  • You're connected!

Wait! Have you received an SMS from us? 

Before you start setting up your Origin Home Gateway, it’s important you receive an SMS advising you that your broadband service is ready. The set-up process won't work before you've received the SMS.

Got the SMS? You’re good to go. 

Are you a new broadband customer with an Origin Netcom modem?

Check the back of your modem to see your modem type. To set up, use our guide below.

What’s in the box?

Please do a quick check to make sure you have all of these items in the box.

  • Origin Home Gateway
  • Yellow connection cable
  • Grey connection cable 
  • Ethernet cable 
  • Wi-Fi network name (SSID) and Wi-Fi password sticker
    (This information is also printed on the back of your Origin Home Gateway.)

Get to know your modem

Your Origin Home Gateway modem has a number of different ports and buttons you'll need to know for set up. Take a close look. 

Frequently asked questions

Where you place your Origin Home Gateway will have an impact on its overall performance. As a general rule, it's better to place it out of direct sunlight in a cool, dry and well-ventilated area (not in damp areas like kitchens and laundries).

Placing it away from the following can also help:

  • microwaves
  • electrical or radio signals (including baby monitors)
  • bodies of water, including fish tanks
  • dense objects, including concrete walls
  •  

The step-by-step instructions and tips are specific to the Origin Home Gateway. Using a different modem? You’ll need to refer to the manufacturer’s instructions on how to set it up. 

You'll need to wait to have your home installation appointment before you can set up your Origin Home Gateway. Getting an nbn™ service? The technician will install an nbn™  connection box and leave it switched on. It’s important that you do not switch it off.


Get set up

1. Plug it in

Connect one end of the power adaptor to your Origin Home Gateway and the other end into a power socket. Switch on the power at the wall.

2. Connect the grey telephone cable

The next steps will depend on the connection type you have. Refer to the instructions for the correct port to plug in the grey telephone cable.

Connect one end of the grey telephone cable directly into your telephone wall socket, and the other end into the grey DSL port on your Origin Home Gateway.

ADSL filter

Does your ADSL connection require an ADSL filter?

Connect one end of the grey telephone cable into the DSL port of the ADSL filter and the other end into the DSL port of your Origin Home Gateway. Connect the other grey telephone cable into the Line port of the filter and the other end into your telephone wall socket. Finally, connect your existing home phone cable into the Phone port of the filter.

ADSL filter

Connect one end of the yellow connection cable directly into your telephone socket and the other end into the grey DSL port on your Origin Home Gateway. 

Got an existing home phone nybno? You'll need to install the supplied ADSL filter to ensure your service works correctly. This only applies to ADSL connections.

3. Turn it on

  1. Press the power button on the side of the Origin Home Gateway – it'll start setting up automatically, so you don’t need to do anything. Hang tight, this process can take up to 20 minutes. 
  2. When the set-up is complete, the Internet light will turn solid green.
  3. The lights will flash green for a few seconds if there's traffic coming through the modem. The lights will remain solid green if there's no traffic. 

 

Off

Steady green

Flashing green

Power

Your Origin Home Gateway power is switched off

Your Origin Home Gateway is switched on

WAN

Your Origin Home Gateway is synced to nbn™ or ADSL

Your Origin Home Gateway is syncing to nbn™ or ADSL

Internet

Your Origin Home Gateway is not connected to the internet

Your Origin Home Gateway is connected to the internet

Data is being transmitted to your your Origin Home Gateway

WLAN

Your Wi-Fi is off

Your Wi-Fi is enabled

Wi-Fi data is being transmitted

VoIP 

There’s no Origin Home Phone connection

Your Origin Home Phone service is connected

Your Origin Home Phone service is in use

LAN1-LAN4

There’s no device connected to the LAN port

There’s a device connected to the LAN port

Data is being transmitted 

4. Plug in your phone

(only if you've requested the Origin Home Phone service)

Connect one end of your grey telephone cable into the grey port marked as Phone 1 on your Origin Home Gateway. Connect the other end into your telephone handset.


Connect your devices 

Locate the Wi-Fi network name (SSID) and Wi-Fi password printed on the back of your Origin Home Gateway. This is also printed on the separate sticker supplied in the box.

  1. Make sure that Wi-Fi is enabled on your computer, tablet, smartphone or other Wi-Fi device.
  2. View the list of available Wi-Fi networks on your device.
  3. Select the network called ORIGIN-XXXXXX-5G or ORIGIN-XXXXXX. The Xs are unique to your Origin Home Gateway.
  4. Enter the Wi-Fi password exactly as printed on the label on the back of your Origin Home Gateway.

You can connect up to four devices directly to your Origin Home Gateway using the Ethernet cable.

To do this, you need to connect the devices (such as your desktop computer) by plugging in the yellow Ethernet cable to any of the corresponding yellow LAN ports on the back of your Origin Home Gateway an connecting the other end into the Ethernet port on your device.

Your 2.4 GHz network (the non-5G SSID) has slower speeds but a greater range. Experiencing issues in some areas of your house, or using an older device that can only see this network? We recommned that you try using this one. 

First, click on the arrow next to WLAN Encryption to expand it. Then follow these steps to set-up a customised Wi-Fi name and password. 

SSID: Change this to the desired SSID name. 
Security Mode: Leave this as default
WPA encryption model: Leave this as default
WPA pre-shared key: Change this to the desired WiFi password.

Please allow up to 10 days after your nbn™ service is active for us to complete the porting process. We’ll send you a confirmation email to let you know when your phone service is ready to use.

Troubleshooting

Here are a few easy things you can check first, if you're having trouble connecting: 

  1. Turn off your Origin Home Gateway and remove any attached equipment. This will allow the connection to re-establish with the network.
  2. Check that everything has been plugged in correctly for your nbn™ or ADSL connection (including all the right coloured cables into each of their corresponding coloured ports on the Origin Home Gateway).
  3. Got an nbn™ connection box installed? Do a quick check that it's switched on.
  4. Make sure you’ve waited for 20 minutes for the automated set-up and connection process to complete. The internet light will turn solid green when it has successfully connected.
  5. Are you connecting your device via Wi-Fi? Try ‘forgetting’ the device. Then turn off your modem by pressing the power button on the side. Wait for 2 minutes and power it on again.
  6. Still having trouble connecting? Please contact us on 1300 508 830.

  

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