Set up your Origin modem

We show you what's in the box, how to set up, and how to get connected.

You'll be online in no time.

  • Sign up
  • Receive SMS or email notifying you that your service is active
  • Set up modem
  • You're connected!

Wait! Have you received an SMS from us? 

Before you start setting up your NetComm NF18MESH Home Gateway modem, it’s important you receive an SMS advising you that your broadband service is ready. The set-up process won't work before you've received the SMS.

Got the SMS? You’re good to go. 


Set up your NetComm Home Gateway modem

This guide is for the NetComm NF18MESH Home Gateway modem. If you signed up before 1 June 2020, jump to the Huawei HG659 Home Gateway modem set-up guide instead.

What’s in the box?

Please do a quick check to make sure you have all of these items in the box.

misc tall broadband modem front

NetComm NF18MESH Home Gateway modem

misc tall broadband power supply

Power supply (12V/2A)

misc tall broadband cable rj11

Grey RJ11 telephone cable

misc tall broadband cable rj45

Yellow RJ45 Ethernet cable

misc tall broadband quick start guide

Quickstart guide

misc tall broadband warranty

Warranty card

misc tall broadband wifi card

Wi-Fi details card.
This information is also printed on the back of your NetComm NF18MESH Home Gateway modem.

Got everything in the box? Nice work. Now we'll help you get to know your modem better.


Get to know your NetComm Home Gatway modem

Your NetComm NF18MESH modem has a number of different ports and buttons you'll need to know before you start setting up. Take a closer look. Once you have an idea of what plugs in where, power up your modem.

Power up!

Once we’ve let you know your service is active, you’ll need to connect your modem to a powerpoint, using the power adaptor.

Then switch your modem on using the power button on the side of the device.


Find your broadband type 

Don't sweat it, it's easy to find the type of broadband you're connecting. You'll find this information in your welcome email or we can always help you out.

Once you've found it, use the instructions specific to your broadband type below to start setting up. 

Step 1 – Find the telephone wall socket in your home

Find the telephone wall socket in your home. They’re most commonly found in the main living room, bedroom or even kitchen.

Step 2 – Connect your NetComm Home Gateway

Connect one end of the grey telephone cable directly into your telephone wall socket, and the other end into the grey DSL port on your Home Gateway.

Once you switch on your NetComm Home Gateway it will automatically connect and begin configuring itself. This may take 20 minutes or so to complete.

You can now connect your computer directly with an Ethernet cable using any of the 4 yellow Ethernet ports, or by Wi-Fi.

Step 3 – You are now connected!

 

Step 1 – Find your nbnTM connection device

nbnTM will have sent you a white connection device which looks similar to the diagram. You will need to plug the black power cord into a powerpoint and switch it on.

Step 2 – Find the telephone wall socket in your home

Find the telephone wall socket in your home. They’re most commonly found in the main living room, bedroom or even kitchen. Plug one end of the grey telephone cable into the wall socket and the other end into the port labelled “wall socket” on the nbnTM connection device.

Information icon: You’ll know your nbnTM FTTC connection device is online once the lights on top of the device turn a solid blue. The LAN light may flash when transferring data, this is fine.

Step 3 – Connect your NetComm Home Gateway

Now plug the yellow Ethernet cable into the blue WAN port on your Home Gateway and the other end into the yellow Gateway port on your nbnTM connection device.

Once you switch on your NetComm Home Gateway it will automatically connect and begin configuring itself. This may take 20 minutes or so to complete.

You can now connect your computer directly with an Ethernet cable using any of the 4 yellow Ethernet ports, or by WiFi.

Step 4 – You are now connected!

 

Step 1 – Find your nbnTM connection device

nbnTM will have installed a connection device inside your home somewhere and it most likely has a cover over it. It will often be found in your garage, but could also be inside a wardrobe, a cupboard or under your stairs. You need to connect your Home Gateway to this nbnTM connection device. You may have to remove the cover to access the ports.

Step 2 – Check your nbnTM connection device is powered up

2.1

First remove the cover on the nbnTM connection device (if it has a cover).

Press the 2 clips on either side and lift the cover at an angle to remove it.

2.2

Ensure that the included power cable from the port on the bottom of the nbnTM connection device is secure and that the other end is plugged into a powerpoint and switched on.

2.3

After a few minutes you should notice the POWER and OPTICAL lights on the front of the device turn solid green. If the OPTICAL light remains red or is off (after 30 minutes), please contact our Customer Support team on 1300 508 830.

Step 3 – Connect your NetComm Home Gateway

Now plug the yellow Ethernet cable into the blue WAN port on your Home Gateway and the other end into the UNI-D port on your nbnTM connection device. Please try UNI-D1 port first, but it may also be UNI-D2, UNI-D3 or UNI-D4.

Once you switch on your NetComm Home Gateway it will automatically connect and begin configuring itself. This may take 20 minutes or so to complete.

You can now connect your computer directly with an Ethernet cable using any of the 4 yellow Ethernet ports, or by Wi-Fi.

Step 4 – You are now connected!

 

Step 1 – Find your HFC connection device

nbnTM may have already installed (or sent you) a HFC connection device somewhere in your home which looks like this diagram.

Ensure your connection device is plugged into the powerpoint and there is a coaxial cable plugged from the device into the coaxial wall outlet.

Step 2 – Connect your NetComm Home Gateway

Now plug the yellow Ethernet cable into the blue WAN port on your Home Gateway and the other end into the UNI-D1 port on your nbnTM connection device.

Once you switch on your NetComm Home Gateway it will automatically connect and begin configuring itself. This may take 20 minutes or so to complete.

You can now connect your computer directly with an Ethernet cable using any of the 4 yellow Ethernet ports, or by Wi-Fi.

Step 3 – You are now connected!

Information icon: You’ll know that your nbnTM HFC connection device is online when the POWER, DOWNSTREAM, UPSTREAM and ONLINE lights turn solid green.

 

Step 1 – Find your Fixed Wireless connection device

If you have a Fixed Wireless connection, nbnTM will have installed an external antenna outside your home. Inside your home there will be a small connection device with a cable plugged into a wall outlet (which connects to the outside antenna).

Important: Please make sure this connection device is correctly plugged in and the POWER and STATUS lights are green (the STATUS light may be flashing, this is fine).

Step 2 – Connect your NetComm Home Gateway

Now plug the yellow Ethernet cable into the blue WAN port on your Home Gateway and the other end into the UNI-D port on your Fixed Wireless connection device. Please try UNI-D1 port (on the left side) first, but it may also be UNI-D2, UNI-D3 or UNI-D4.

Once you switch on your NetComm Home Gateway it will automatically connect and begin configuring itself. This may take 20 minutes or so to complete.

You can connect your computer directly with an Ethernet cable using any of the 4 yellow Ethernet ports, or by WiFi.

Step 3 – You are now connected!

Important: The outdoor antenna has been installed in a specific place to give you the best signal, so it is important not to put anything in front of it, move it, paint it or tamper with it in any way.

 

Step 1 – Find your Fibre connection device

If your home has been cabled with ‘smart wiring’, your Fibre connection device is most likely located in a cabinet outside, and you simply need to look for an Ethernet wall socket inside somewhere to connect your Home Gateway

Otherwise, look for a device in your garage, inside a cupboard, under your stairs or elsewhere that looks similar to the diagrams above.

Step 2 – Connect your NetComm Home Gateway

Now plug the yellow Ethernet cable into the blue WAN port on your Home Gateway and the other end into the Ethernet port on your connection device. The port may be yellow or another colour and there might be 1 to 4 ports – try port 1 first.

If you have an Ethernet wall socket, plug the yellow Ethernet cable directly into the Ethernet wall socket rather than the connection device.

Once you switch on your Home Gateway it will automatically connect and begin configuring itself. This may take 20 minutes or so to complete.

You can connect your computer directly with an Ethernet cable using any of the 4 yellow Ethernet ports on your Home Gateway, or by Wi-Fi.

Step 3 – You are now connected!

 

Connect your ADSL service without a phone

Step 1 – Find the telephone wall socket in your home

They’re most commonly found in the main living room space or bedrooms, but sometimes they’re in the kitchen area.

Step 2 – Connect your NetComm Home Gateway

Connect one end of the grey telephone cable directly into your telephone wall socket, and the other end into the grey DSL port on your Home Gateway.

Once you switch on your Home Gateway it will automatically connect and begin configuring itself. This may take 20 minutes or so to complete.

You can connect your computer directly with an Ethernet cable using any of the 4 yellow Ethernet ports, or by Wi-Fi.

Step 3 – You are now connected!

Connect your ADSL service to an existing home phone

Step 3.1 – If you have an existing home phone

If you are using ADSL and have an existing home phone you will need to install an ADSL filter to ensure your service works correctly (you may need an extra grey telephone cable as well). They can be purchased at most major electronics and computer stores.

Connect one end of the supplied grey telephone cable into the DSL port of the ADSL filter and the other end into the DSL port of your NetComm Home Gateway.

Connect another grey telephone Home phone cable into the LINE port of the ADSL filter and the other end into your telephone wall socket.

Finally, connect your existing home phone cable into the PHONE port of the ADSL filter.

Connect to an Origin Home Phone service

If you've ordered an Origin Home Phone Service, you'll need to plug your phone into your Home Gateway.

Connect one end of the grey telephone cable into the TELEPHONE 1 port on your Home Gateway and the other end into your telephone handset.

 

 

Connect your devices

Locate the Wi-Fi network name (SSID) and Wi-Fi password printed on the back of your Origin Home Gateway. This is also printed on the separate sticker supplied in the box.

  1. Make sure that Wi-Fi is enabled on your computer, tablet, smartphone or other Wi-Fi device.
  2. View the list of available Wi-Fi networks on your device.
  3. Select the network called ORIGIN-XXXXXX-5G or ORIGIN-XXXXXX. The Xs are unique to your Origin Home Gateway.
  4. Enter the Wi-Fi password exactly as printed on the label on the back of your Origin Home Gateway.

You can connect up to four devices directly to your Origin Home Gateway using the Ethernet cable.

To do this, you need to connect the devices (such as your desktop computer) by plugging in the yellow Ethernet cable to any of the corresponding yellow LAN ports on the back of your Origin Home Gateway an connecting the other end into the Ethernet port on your device.

Your 2.4 GHz network (the non-5G SSID) has slower speeds but a greater range. Experiencing issues in some areas of your house, or using an older device that can only see this network? We recommned that you try using this one. 

First, click on the arrow next to WLAN Encryption to expand it. Then follow these steps to set-up a customised Wi-Fi name and password. 

SSID: Change this to the desired SSID name. 
Security Mode: Leave this as default
WPA encryption model: Leave this as default
WPA pre-shared key: Change this to the desired WiFi password.

If you've asked us to port your existing phone number to an Origin Home Phone service, please allow up to 10 days after your nbn™ service is active for this porting process to complete. We'll send you an email to confirm when it's ready to use.  

Set up guides for previous models

Set up your Origin Home Gateway modem

What’s in the box?

Please do a quick check to make sure you have all of these items in the box.

  • Origin Home Gateway
  • Yellow connection cable
  • Grey connection cable 
  • Ethernet cable 
  • Wi-Fi network name (SSID) and Wi-Fi password sticker
    (This information is also printed on the back of your Origin Home Gateway.)

Get to know your modem

Your Origin Home Gateway modem has a number of different ports and buttons you'll need to know for set up. Take a closer look. 

Frequently asked questions

Where you place your Origin Home Gateway will have an impact on its overall performance. As a general rule, it's better to place it out of direct sunlight in a cool, dry and well-ventilated area (not in damp areas like kitchens and laundries).

Placing it away from the following can also help:

  • microwaves
  • electrical or radio signals (including baby monitors)
  • bodies of water, including fish tanks
  • dense objects, including concrete walls
  •  

The step-by-step instructions and tips are specific to the Origin Home Gateway. Using a different modem? You’ll need to refer to the manufacturer’s instructions on how to set it up. 

You'll need to wait to have your home installation appointment before you can set up your Origin Home Gateway. Getting an nbn™ service? The technician will install an nbn™  connection box and leave it switched on. It’s important that you do not switch it off.

Troubleshooting

Here are a few easy things you can check first, if you're having trouble connecting: 

  1. Turn off your Origin Home Gateway and remove any attached equipment. This will allow the connection to re-establish with the network.
  2. Check that everything has been plugged in correctly for your nbn™ or ADSL connection (including all the right coloured cables into each of their corresponding coloured ports on the Origin Home Gateway).
  3. Got an nbn™ connection box installed? Do a quick check that it's switched on.
  4. Make sure you’ve waited for 20 minutes for the automated set-up and connection process to complete. The internet light will turn solid green when it has successfully connected.
  5. Are you connecting your device via Wi-Fi? Try ‘forgetting’ the device. Then turn off your modem by pressing the power button on the side. Wait for 2 minutes and power it on again.
  6. Still having trouble connecting? Please contact us on 1300 508 830.

Looking for broadband plans?

See our nbn, ADSL and Fibre plans, with bundle discounts available for Origin energy customers!

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