Step 1 – Find your nbnTM connection device
nbnTM will have installed a connection device inside your home somewhere and it most likely has a cover over it. It will often be found in your garage, but could also be inside a wardrobe, a cupboard or under your stairs. You need to connect your Home Gateway to this nbnTM connection device. You may have to remove the cover to access the ports.
Step 2 – Check your nbnTM connection device is powered up
First remove the cover on the nbnTM connection device (if it has a cover).
Press the 2 clips on either side and lift the cover at an angle to remove it.
Ensure that the included power cable from the port on the bottom of the nbnTM connection device is secure and that the other end is plugged into a powerpoint and switched on.
After a few minutes you should notice the POWER and OPTICAL lights on the front of the device turn solid green. If the OPTICAL light remains red or is off (after 30 minutes), please contact our Customer Support team on 1300 508 830.
Step 3 – Connect your NetComm Home Gateway
Now plug the yellow Ethernet cable into the blue WAN port on your Home Gateway and the other end into the UNI-D port on your nbnTM connection device. Please try UNI-D1 port first, but it may also be UNI-D2, UNI-D3 or UNI-D4.
Once you switch on your NetComm Home Gateway it will automatically connect and begin configuring itself. This may take 20 minutes or so to complete.
You can now connect your computer directly with an Ethernet cable using any of the 4 yellow Ethernet ports, or by Wi-Fi.
Step 4 – You are now connected!