Why use Connect Assist?

  • Submit applications and track progress
  • See connection request history
  • Easy account transfers

What do I do?
What are the forms?

electricity meter illustration

Connecting or installing an electricity meter

Before construction can get underway, some essential electrical work needs to be completed - this includes installing the switchboard, which is usually done after the slab is poured. 

If your builder has chosen to put the electricity account in the client's name, you may need to send us a Request for a new energy account form - if the builder hasn't already.

You can either submit your electricity requests using Connect Assist or send your forms and other details via email to newconnections@originenergy.com.au

By using Connect Assist, the builder can track the progress of the connections you’ve submitted.

1. Electrical work

Firstly, get the electrical work for the switchboard completed at the site.

2. Request for service

When that’s done, you’ll need to submit your request to us. The easiest way to do this is using Connect Assist. Alternatively, you can complete a Request for service (RFS) form and email it directly to us or to EvoEnergy (formerly ActewAGL). If you send it to EvoEnergy, you'll also need to complete and send us an Application to install an electricity meter form.

3. Meter Installation

We'll arrange for a meter provider to install the meter and turn the power on.


electricity meter remove illustration

Altering, removing or abolishing a meter (including solar)

1. Temporary electricity disconnections

If you’re doing works at a property – such as replacing gutters/fascia boards, trimming trees and other minor work, we can arrange to disconnect the power in the morning and then reconnect it later in the day. Just complete and send us a Request for service (RFS) form.

2. Abolishment

If power needs to be disconnected for more than one day – for renovations or demolitions, we’ll need to arrange an abolishment. We'll arrange to remove the meters and disconnect the supply to the property to make the site safe for the work to be carried out. Just complete and send us an Application for electricity supply and meter removal form.

If you need temporary power at the site to complete your work, (known as a builder’s pole) we can arrange these requests to make sure the temporary power is connected at the same time. Just complete and send us a Request for service (RFS) form.

3. Altering supply

For any changes you make to a customer's supply, or any other works, you'll need to complete and send us a Request for service (RFS) form.

electricity meter illustration

Connecting or installing an electricity meter

Before construction can get underway, some essential electrical work needs to be completed – this includes installing the switchboard, which is usually done after the slab is poured.

If your builder has chosen to put the electricity account in the client’s name, you may need to send us a Request for a new energy account Form – if the builder hasn’t already.

You can either submit your electricity requests using Connect Assist or send your forms and other details via email to newconnections@originenergy.com.au

By using Connect Assist, the builder can track the progress of the connections you’ve submitted.

If Endeavour/Essential is the distributor

1. Application for NMI

The first thing you’ll need to do is complete and send us an Application to install an electricity meter form - just make sure you allow up to two working days for the NMI to be allocated. We'll then email you or update Connect Assist with the NMI details.

2.CONNECTION APPLICATION

You or the builder will need this NMI to complete the:

Endeavour: Connection of Load Application form
Essential: Connection Application through their portal.

3. electrical work

You or the Accredited Service Provider (ASP) can now complete electrical work for the switchboard at the site – this usually happens around the time the slab is poured.

4. meter installation

We'll arrange for a meter provider to install the electricity meter and turn the power on.

If Ausgrid is the distributor

1. Connection application

The first thing you need to do is submit a Connection Application form to Ausgrid. You’ll need to allow up to five working days for a NMI to come through.

2. allocate NMI to origin

When you have the NMI, complete and send us an Application to install an electricity meter form, and we'll have Ausgrid allocate the NMI to us.

3. Electrical work

You or an Accredited Service Provider (ASP) can now complete electrical work for the switchboard at the site - this usually happens around the time the slab is poured.

4. meter installation

We'll arrange for a meter provider to install the meter and turn the power on.


electricity meter remove illustration

Altering, removing or abolishing a meter (including solar)

1. TEMPORARY ELECTRICITY DISCONNECTIONS

If you’re doing works at a property – such as replacing gutters/fascia boards, trimming trees and other minor work, we can arrange to disconnect the power in the morning and then reconnect it later in the day. Just complete and send us an Application to change or remove an electricity supply form.

2. ABOLISHMENT

If power needs to be disconnected for more than one day – for renovations or demolitions, we’ll need to arrange an abolishment. We'll arrange to remove the meters and disconnect the supply to the property to make the site safe for the work to be carried out. Just complete and send us an Application for electricity supply and meter removal form.

If you need temporary power at the site to complete your work, (known as a builder’s pole) we can arrange these requests to make sure the temporary power is connected at the same time. Just complete and send us an Application to change or remove an electricity supply form.

3. ALTERING SUPPLY

For any changes you make to a customer's supply, or any other works, you'll need to complete and send us an Application to change or remove an electricity supply form.

electricity meter illustration

Connecting or installing an electricity meter

Before construction can get underway, some essential electrical work needs to be completed – this includes installing the switchboard, which is usually done after the slab is poured.

If your builder has chosen to put the electricity account in the client’s name, you may need to send us a Request for a new energy account form – if the builder hasn’t already.

You can either submit your electricity requests using Connect Assist or send your forms and other details via email to newconnections@originenergy.com.au

By using Connect Assist, the builder can track the progress of the connections you’ve submitted.

1. electrical work

Firstly, get the electrical work for the switchboard completed at the site.

2. request for service

When that's done, you’ll need to submit the request to us. The easiest way to do this is using Connect Assist. Alternatively, you can complete a Form 2 directly through the ENERGEX portal. Make sure you nominate Origin as the retailer and we’ll raise the order for the meter.

3. meter installation

We'll arrange for a meter provider to install the meter and turn the power on.


electricity meter remove illustration

Altering, removing or abolishing a meter (including solar)

1. Temporary Electricity Disconnections

If you’re doing works at a property – such as replacing gutters/fascia boards, trimming trees and other minor work, we can arrange to disconnect the power in the morning and then reconnect it later in the day. Just call us on 1300 132 480.

2. ABOLISHMENT

If power needs to be disconnected for more than one day – for renovations or demolitions, we’ll need to arrange an abolishment. We'll arrange to remove the meters and disconnect the supply to the property to make the site safe for the work to be carried out. If you need temporary power at the site to complete your work, (known as a builder’s pole) we can arrange these requests to make sure the temporary power is connected at the same time. Just complete and send us the Abolishment form.

3. Altering Supply

For any changes you make to a customer's supply, or any other works, you'll need to complete a Form 2 via the Energex Portal

electricity meter illustration

Connecting or installing an electricity meter

Before construction can get underway, some essential electrical work needs to be completed – this includes installing the switchboard, which is usually done after the slab is poured.

If your builder has chosen to put the electricity account in the client’s name, you may need to send us a Request for a new energy account form – if the builder hasn’t already.

You can either submit your electricity requests using Connect Assist or send your forms and other details via email to newconnections@originenergy.com.au

By using Connect Assist, the builder can track the progress of the connections you’ve submitted.

1. electrical work

Firstly, get the electrical work for the switchboard completed at the site.

2. request for service

You will need to contact SA Power Networks to request approval,  this can be done via SA Power Network's REX portal. Once approved you will need to complete an Application to install an electricity meter and send it directly to Origin.

3. meter installation

We'll arrange for a meter provider to install the meter and turn the power on.


electricity meter remove illustration

Altering, removing or abolishing a meter (including solar)

1. Temporary Electricity Disconnections

If you’re doing works at a property – such as replacing gutters/fascia boards, trimming trees and other minor work, we can arrange to disconnect the power in the morning and then reconnect it later in the day. 

All you’ll need to do is fill out and send us an Application to change or remove an electricity supply - one for a morning disconnection and an afternoon re-connection. 

2. Abolishment

If power needs to be disconnected for more than one day – for renovations or demolitions, we’ll need to arrange an abolishment. We'll arrange to remove the meters and disconnect the supply to the property to make the site safe for the work to be carried out. If you need temporary power at the site to complete your work, (known as a builder’s pole) we can arrange these requests to make sure the temporary power is connected at the same time. All you’ll need to do is fill out and send us an Application to change or remove an electricity supply.

3. Altering Supply

For any changes you make to a customer's supply, or for any other works, you'll need to complete and send us an Application to change or remove an electricity supply. For solar installations, make sure you provide the PV SEG approval number.

electricity meter illustration

Connecting or installing an electricity meter

Before construction can get underway, some essential electrical work needs to be completed – this includes installing the switchboard, which is usually done after the slab is poured.

If your builder has chosen to put the electricity account in the client’s name, you may need to send us a Request for a new energy account form – if the builder hasn’t already.

You can either submit your electricity requests using Connect Assist or send your forms and other details via email to newconnections@originenergy.com.au

By using Connect Assist, the builder can track the progress of the connections you’ve submitted.

1. Check Supply

Firstly, you’ll need to get in touch with the relevant distributor to make sure electricity supply is available.

2. Switchboard installation

Once you’re sure it is, you can complete the electrical work for the switchboard.

3. Electrical Work Request form

Once done, you’ll need to send us an Electrical Work Request (EWR) form and Certificate of Electrical Safety (CES) form.

4. Meter Installation

The distributor will install the meter and turn the power on – allow up to ten working days for this to happen from the time the request is raised.


electricity meter remove illustration

Altering, removing or abolishing a meter (including solar)

1. Temporary Electricity Disconnections

If you’re doing works at a property and only need the power disconnected temporarily, we can request temporary disconnections.

You’ll need to complete an EWR form -  one for a morning disconnection and an afternoon re-connection. But first, check with the distributor if this is needed as it can be quite expensive.

2. Abolishment

If power needs to be disconnected for more than one day – for renovations or demolitions, we’ll need to arrange an abolishment. The distributor will remove the meters and disconnect the supply to your property to make the site safe for the work to be carried out. If you need temporary power at the site to complete your work, (known as a builder’s pole) we can arrange these requests to make sure the distributor connects the temporary power at the same time. Just complete and send us the Abolishment form.

3. Altering Supply

For any changes you make to a customer's supply, you'll need to complete the Electricial Works Request (EWR) and send it to Origin. We’ll then raise the request to the distributor within five working days to have them visit the site.  Remember, if you don't have to be on-site at the time to for the works to be completed. You'll also need to submit a Certificate of Electrical Safety.  For solar installations, you’ll also need the Photovoltaic Solar Generator Connection Agreement, and in some areas, will need pre-approval from the distributor.


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Solar industry form

VIC Forms:
www.victoriansir.org.au

Ausnet specific solar form:
www.ausnetservices.com.au

More information

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Electrical safety

There are important things that you should and shouldn’t do in an electrical emergency. Plus there’s lot of ways you can improve electrical safety around your home or business.

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