Sometimes, the bills are just too much. We get it. We'll help.

Call us on 13 24 61.

We're available 9 am - 5 pm, Monday to Friday. If you need an interpreter, call 1300 137 427.

We'll keep you going with Power On

State government assistance schemes

Power On - we won't switch you off

Our Power On program is designed to help out eligible residential customers when things get tough. We're here to lessen the worry. Get in touch. We'll give you access to information and options to help you get on top of your energy bills... and stay there.  

To help lessen any financial hardship we can help out with:

Worried about your pay on time discount?

Don't be. You can still get a pay on time discount on your bill if you pay your Power On instalments by direct debit. (You may not get your discount if you simply ask for a payment extension on your bill.)

When you're on Power On, we'll:

  • Not disconnect you or initiate normal debt collection process
  • Respect you and your situation
  • Apply our Power On policy consistently, fairly and transparently
  • Give you information to help you use less energy
  • Set up a payment plan to fit your capacity to pay

We promise to respect your privacy

We take your privacy seriously. No one else needs to know if you're having a tough time. We'll look after your personal and credit information exactly as per the Privacy Act 1988 (Cth). Your financial information will only be used to assess your Power On application.

While on Power On, we'll ask you to:

  • Work with us toward sustainable energy use and repaying your energy account debt
  • Stay in touch and let us know about any change in your circumstances
  • Make your scheduled Power On plan repayments in full and on time

We can work together to get you back in control of your energy usage and bills.

Want to know more about Power On?

Call us on 13 24 61

For an interpreter, please call 1300 137 427

We're available 9 am - 5 pm, Monday to Friday.

State based schemes

New South Wales EAPA Scheme

Energy Accounts Payment Assistance (EAPA) vouchers help households having difficulty paying their electricity or gas bill. You can get $50 EAPA vouchers from a range of community welfare organisations.

Want to know more?

For details of the scheme and how to get vouchers call Service NSW on 13 77 88 or visit the EAPA web page

Energy Accounts Payment Assistance (EAPA) Scheme

Queensland HEEA Scheme

The Queensland Home Energy Emergency Assistance (HEEA) scheme is a safety net for eligible low-income households. It keeps your electricity and gas connected even when you’re having trouble paying your bills.  

How to apply

If you’re in Queensland, call us on 13 24 61 and ask about Home Energy Emergency Assistance (HEEA). We’ll put you onto our Customer Advocacy team – to check if you’re eligible and help you apply.

Want to know more?

Get some details of the scheme, a list of eligibility criteria and steps to get started.

Queensland HEES Scheme

Victoria - URGS Scheme

The Victorian Utility Relief Grant Scheme (URGS) helps low-income households, in financial crisis, who can’t pay their utility bill.

How to apply

If you’re in Victoria, call us on 13 24 61 and ask about the Utility Relief Grant Scheme (URGS). We’ll put you onto our Customer Advocacy team – to help you with your URGS application.

Want to know more?

Get some details of the scheme and a list of eligibility criteria.

Utility Relief Grant and Non-Mains Utility Relief Grant schemes