Understanding your bill

for large business

When you receive your first bill, it may seem like a lot of information. We’ve broken your bill down, to help you understand all the components making up the price of energy.

See our detailed breakdowns for:

Please also note:


Electricity bill

Page 1
Page 1 of Origin commercial electricity bill

Origin Bill image is for illustration purposes and is indicative only.

Here’s a quick guide to the information you’ll find on your bill:

1. Your address
The supply address for the bill sits between the bill heading and ‘Your account details’.

2. Your account details
Includes your account number, tax invoice number, issue date, other account details and your NMI (National Meter Identifier) – the site specific identifier used to identify your premises within the National Electricity Market.

3. Current charges
Specifies the charges for this specific period.

4. Due date
The date the payment is due.

5. Your account summary
The activity on the account for this billing period, including payments received, new charges, any additional charges, credits and adjustments and the balance on the account.

6. Your usage summary
Includes a graphical display of your consumption and estimated Greenhouse Gas Emissions. For information on the requirements for greenhouse gas emissions reporting, see Guideline 13: Electricity Industry – Greenhouse Gas Guideline

7. Need to get in touch?
Our phone number and contact details. This also shows emergency contact numbers to call in case of energy faults or emergencies.

8. How to pay
Outlines various payment options. Includes biller codes and reference numbers for each payment method.

Page 2
Page 2 of Origin commercial electricity bill

Origin Bill image is for illustration purposes and is indicative only.

9. Invoice summary

A summary of the charge components relating to this invoice.

10. RCTI summary

Where we have a Recipient Created Tax Invoice arrangement with you, this provides a summary of the transactions including the GST amount.

11. Interval meters

Metering details for basic and/or interval meters, including meter numbers, consumption and read information.

12. Site information

Charge period – billing period for this invoice

  • Number of days – for this billing period
  • Site address – the address this invoice relates to
  • Consumption – the amount of electricity consumption recorded at this NMI for the billing period
  • Demand – load put on the network at a point in time
  • Power Factor – the ratio between metered kW demand and apparent kVA demand at a point in time (measure of demand efficiency).
  • Load Factor – the ratio between volume of energy used over a period of time and the maximum kW demand x hours in the period i.e. how much of the total possible volume for a maximum demand in a period used.
  • Annual contract quantity, contracted minimum and maximum volume and actual agreement year-to-date volume – as per your contract.

13. Invoice charge summary 
Graphical representation of the charge components relating to this invoice.

 

Page 3
Page 3 of Origin commercial electricity bill

Origin Bill image is for illustration purposes and is indicative only.

14. Energy charges
Charges for the consumption of electricity (rates in your Electricity Supply Agreement: ESA), uplifted by the Total Loss Factor (TLF) and Distribution Loss Factor (DLF), or losses that occur over the distribution network. Marginal Loss Factor refers to losses that occur over the transmission network. Total Loss Factor reflects the combined impact of the DLF and MLF, calculated as ((1+DLF) x (1+MLF)) and expressed as a percentage. Your energy rates are increased by this factor. Loss factors are regulated and Origin has no control over these rates.

15. Network charges
Includes your Network Provide and tariff. Charges from the owner of the distribution network for delivering electricity to your site. It covers the cost of building, maintaining and operating the poles and wires. Network charges may vary between networks. These are regulated pass-through charges.

Page 4
Page 4 of Origin commercial electricity bill

Origin Bill image is for illustration purposes and is indicative only.

16. Retail service charges
The charge as specified in the schedule which relates to the provision of our general account management services under the agreement.

17. Total charges

The sum of all charges.

18. RCTI Transactions

If we have a Recipient Created Tax Invoice (RCTI) agreement with you, this section provides a list of the individual RCTI transactions, including GST. RCTI transactions include any supply you make to us as part of a demand response agreement, export electricity credits, EEPA and/or AEMO RERT credits. 


Natural gas bill

Page 1
Page 1 of Origin commercial natural gas bill

Origin Bill image is for illustration purposes and is indicative only.

1. Your address
The supply address for the bill sits between the bill heading and ‘Your account details’.

2. Your account details
Includes your account number, tax invoice number, your MIRN, issue date and other account details.

3. Overdue amount
Specifies any amount still owing from previous invoices.

4. Current charges
Charges relating to this billing period and includes the date payment is due.

5. Your account summary
The activity on the account for this billing period, including payments received, new charges, any additional charges, credits and adjustments and the balance on the account.

6. Your usage summary
Graphic display of your gas consumption for the invoice period.

7. Need to get in touch?
Our phone number and contact details. This also shows emergency contact numbers to call in case of energy faults or emergencies.

8. How to pay
Outlines various payment options, including biller codes and reference numbers.

Page 2
Page 2 of Origin commercial natural gas bill

Origin Bill image is for illustration purposes and is indicative only.

9. Basic meters
Metering details for basic and/or interval meters including meter numbers, consumption and read information.

10. Invoice summary
Summary of charge components relating to this invoice.

 11. Site information

  • Charge period – billing period for this invoice
  • Number of days – for this billing period
  • Site address – the address this invoice relates to
  • Consumption – the amount of consumption recorded at this MIRN for this billing period
  • Annual contract quantity, contracted minimum and maximum volume and Actual agreement year-to-date volume – as per your contract.

12. Invoice charge summary 
Graphic representation of the components charged on this invoice.

Page 3
Page 3 of Origin commercial natural gas bill

Origin Bill image is for illustration purposes and is indicative only.

13. Energy charges
For the consumption of gas as listed in your GSA, including quantity and the rate charged.

14. Distribution charges
The pass-through charge for the delivery of gas through the Gas Distribution System to a site.

15. Additional charges, credits and adjustments
Includes the invoice period and invoice number the adjustment or credit relates to. Also includes a detailed list of the original charges, amended charges and the difference.

16. Total charges
Total of new charges, including GST, associated with this invoice.


Consolidated natural gas and electricity bill

Page 1
Page 1 of Origin commercial consolidated natural gas and electricity bill

Origin Bill image is for illustration purposes and is indicative only.

1. Your address
The supply address for the bill sits between the bill heading and ‘Your account details’.

2. Your account details
Includes your account number, tax invoice number, your MIRN, issue date and other account details.

3. Current charges
Specifies the charges for this period.

4. Total outstanding
The date the payment is due.

5. Consolidated invoice summary
Displays a summary of charges for all sites on this invoice.

6. Consolidated site summary
Includes total number of sites, sites due for billing, sites not due for billing, sites unbilled and billed, and number of invoices.

7. Need to get in touch?
Our phone number and contact details. This also shows emergency contact numbers to call in case of energy faults or emergencies.

8. How to pay
Outlines various payment options. Includes biller codes and reference numbers for each payment method.

Page 2
Page 2 of Origin commercial consolidated natural gas and electricity bill

Origin Bill image is for illustration purposes and is indicative only.

9. Account summary
For each site, the following information is provided:

  • NMI/MIRN; a site-specific code used to identify your premise within the National Electricity or Gas Market
  • Your site-specific account number
  • Billing period for this invoice
  • Tax invoice number
  • Site address
  • ABN

It may also include balances carried forward, new charges that apply, RCTI, disputed amounts and GST.


Credit and debit card payment fee update  

A separate card payment fee applies for each card type, with fees limited to the amount it costs Origin to accept payments made using each card.

Card typeRate
Visa debit0.28%
Visa credit0.88%
Mastercard debit0.33%
Mastercard credit0.95%
AMEX credit0.72%