Here’s a quick guide to the information you’ll find on your bill:
1. Your address
The supply address for the bill sits between the bill heading and ‘Your account details’.
2. Your account details
Includes your account number, tax invoice number, issue date, other account details and your NMI (National Meter Identifier) – the site specific identifier used to identify your premises within the National Electricity Market.
3. Current charges
Specifies the charges for this specific period.
4. Due date
The date the payment is due.
5. Your account summary
The activity on the account for this billing period, including payments received, new charges, any additional charges, credits and adjustments and the balance on the account.
6. Your usage summary
Includes a graphical display of your consumption and estimated Greenhouse Gas Emissions. For information on the requirements for greenhouse gas emissions reporting, see Guideline 13: Electricity Industry – Greenhouse Gas Guideline.
7. Need to get in touch?
Our phone number and contact details. This also shows emergency contact numbers to call in case of energy faults or emergencies.
8. How to pay
Outlines various payment options. Includes biller codes and reference numbers for each payment method.