Welcome to our 2020 Sustainability Report

Responding to a year of challenges

"We have faced significant challenges as a community this year amid bushfires, ongoing drought, and the COVID-19 pandemic. Throughout, our focus has been on maintaining reliable energy supply, keeping our people safe, supporting our customers who have been financially impacted, as well as supporting the broader community.

This Sustainability Report – our 19th – details how we strive every day to deliver on our purpose of getting energy right for our customers, communities and planet. These challenging times have only served to strengthen our belief in this commitment."

Frank Calabria, Chief Executive Officer.

A snapshot of our FY2020 sustainability performance

Getting energy right for our customers, communities and planet


  • We supported customers impacted by drought, bushfire and COVID-19, including debt deferrals and waivers
  • 33,100 customers completed our Power On hardship program
  • We achieved our highest ever strategic Net Promoter Score, which measures customer advocacy and helps us understand what our customers are saying about their experience with us

people Communities

  • Origin and our employees donated more than $870,000 to support communities affected by the bushfires and drought
  • The Origin Energy Foundation distributed $2.9 million to the community through grants, volunteering and workplace giving
  • We spent $365 million directly with regional suppliers, representing 14% of our total spend, up from 12% in FY2019


  • Our total operated Scope 1 and Scope 2 emissions fell by 9 per cent in FY2020 
  • We announced a new short-term emissions target, to reduce our Scope 1 emissions over the next three financial years to FY23 by 10 per cent on average (compared to FY2017 baseline)
  • 61 MW of solar installations, up from 50MW in FY2019


  • We achieved an engagement score of 75%, up from 61% in FY2019
  • We improved our personal safety, with a Total Recordable Injury Frequency Rate of 2.6, down from 4.4 in FY2019
  • Origin ranked number nine globally in Equileap’s 2019 Gender Equality Global Report & Ranking

Latest reports

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FY2020 Sustainability Report

Read our FY2020 Sustainability Report and find out how we are getting energy right for our customers, communities and planet.

2020 Sustainability Report (PDF 3.9 MB)

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FY2020 Performance Data

Look through our FY2020 performance data tables to see how we've performed over the last five financial years.

Our FY2020 performance data (PDF 139 kB)

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Resilience of our portfolio to a low-carbon economy

Read our scenario analysis report to understand how our generation assets would fare in a low-carbon world, under 2°C and 1.5°C warming pathways.

Resilience of Origin’s generation portfolio to a low–carbon economy (PDF 1.2 MB)

Responsible Procurement

We recognise that our business has a responsibility to help combat modern slavery

Our 2020 Modern Slavery Statement outlines our progress in identifying, assessing, prioritising and addressing modern slavery risks in our operations and supply chain.

Read our Modern Slavery Statement 2020 (PDF 585 KB)

Our approach

Management approaches

Our approach and policies on how we manage key aspects of our business are detailed in our Management Approach documents.


In every Annual Report, we identify risks in our Operating and Financial Review. These determine the sustainability topics we report on.

Our materiality analysis is where we examine each sustainability aspect according to:

  • its level of risk to the company
  • the level of stakeholder interest
  • the topicality of each aspect.

We use the Global Reporting Initiative (GRI) and the AA1000 AccountAbility Principles to inform our reporting.

View our Global Reporting Initiative content index (PDF 122 kB)