On 1 April 2022, Origin Energy completed the purchase of WINconnect. The purchase was announced to the Australian Stock Exchange on 20 December 2021.

If you’re a WINconnect embedded electricity or hot water customer, by now you should have received a notification from us about this purchase and what it means for you.

To learn more, please read our FAQs below.

Frequently asked questions

Who is Origin?

Origin is one of Australia’s leading integrated energy companies with over four million customer accounts and interests in generation and production. Its Community Energy Services (CES) business manages over 200,000 hot water customers and 96,000 embedded electricity customers in more than 2,700 buildings, and provides serviced hot water, natural gas and electricity via embedded networks and other related services.

You can find more information about Origin at www.originenergy.com.au.

What does the acquisition mean for me?

There’s no immediate change. Initially, the WINconnect business will continue to operate as normal and there’s nothing that you need to do right now.

Over the next few months WINconnect will work closely with Origin to confirm what the change may mean for your WINconnect account in the longer term. We expect this work to be in progress by the end of 2022.

Is there any change to my terms and conditions?

The contract that you have accepted with WINconnect will remain in place.

Are you still managing my account?

Yes. WINconnect will continue to manage your account and bill you for your usage.   

What happens next?

You’ll continue to receive the high level of service you’ve come to expect from WINconnect, and we’ll keep you up-to-date on the key things you need to know along the way, either by letter or email, or as a message on your bill.

What happens to my account and benefits?

You remain a customer of WINconnect and you’ll continue to receive your current benefits.

Will I still receive bills from WINconnect?

Yes, you’ll continue to receive all bills from WINconnect and later in the year we’ll confirm what the change may mean for your WINconnect account in the longer term.

What happens to my privacy?

To find out more about how WINconnect collects, uses, holds and discloses personal and credit information, please read the privacy statements at www.winconnect.com.au/privacy-policy

Can I talk to WINconnect about the acquisition?

Yes, of course. Just call WINconnect on 1300 791 970 weekdays from 8.00am – 6.00pm (AEST) if you’d like to chat.

Who can I talk to if my WINconnect bill is incorrect / I need to move-in or out / I’ve been disconnected / I need to make a payment?

You can continue to call WINconnect on 1300 791 970 weekdays from 8.00am – 6.00pm (AEST).

Can I talk to someone at Origin about the Origin acquisition?

If you have any questions or issues regarding your account, please refer to the WINconnect team who will be able to assist you with your enquiry.