Social media terms of use

Origin has a number of social media accounts, which currently include Facebook, Twitter, YouTube, LinkedIn and Pinterest (collectively, our ‘Pages’).

All content on Origin’s Pages is subject to the individual terms of use as prescribed by each social media channel. These include:

By interacting with our Pages, you agree to be bound by these Terms of Use (“Terms of Use”). Origin may, in its absolute discretion, modify or amend these Terms of Use from time to time, and modifications and amendments will be binding on you once displayed here.


When you submit comments, images, audio, videos or other material (“User Content”) to any of our Pages, you agree that Origin can share and use your User Content (including in modified form), and can authorise others to share and use it. Origin may also continue to use and share User Content for any period of time beyond your removal of the User Content.

Content on Pages

Our Pages are provided for you to learn about our organisation, services and important information relating to energy. We want to create a safe, honest and supportive community, so we ask that you are respectful of all points of view, and refrain from personal attacks on other users.

Origin will monitor our Pages for any User Content that is offensive, profane, inappropriate, abusive, defamatory or threatening, or derogatory in any way. Origin also expects that you will not upload any User Content that is unlawful, including by being misleading or defamatory or spam.

Origin respects intellectual property rights. You may not submit User Content to our Pages that is not generated by you, or that may otherwise breach the intellectual property rights of others.

You should not upload User Content that may prevent others from using our Pages, or that may damage others’ computers. For example, you should not upload User Content that you think may contain programming bugs, or computer viruses, faults or errors.

If you do upload such User Content, we reserve the right to remove it from our Pages (and/or report it) without providing notice to you. We will also remove any unapproved User Content that is commercial in nature.

Origin wants to share our information with as many people as possible. However, repeated breaches of these Terms of Use may eventually cause the user to be reported and blocked.

The User Content uploaded to our Pages reflects users’ views, and does not necessarily represent the opinions of Origin. Origin does not endorse or guarantee the accuracy of User Content uploaded to our Pages. You should make your own mind up about whether to accept or rely on the statements made by users on the Origin Twitter page. Origin is not responsible for any loss or damage arising from use of the User Content.

Origin also excludes responsibility for any advertising material that may be displayed on our Pages by third parties.

Reporting content

If you believe that content appearing on any of our Pages violates another party’s intellectual property rights, breaches our Terms of Use or is otherwise illegal / inappropriate (eg. spam, or content that personally identifies a person), please contact Origin at and we will investigate.

Origin may report any content that is published on the Pages if we are notified that content infringes another’s intellectual property rights or breaches any provision of these Terms of Use.

Customer Service

Please note Origin recognises that sometimes people need immediate help and support. Our Pages cannot provide you with specific advice, emergency services or support. If you need emergency assistance please visit our emergencies page.

Sharing links to third party websites

We try to keep our social community informed by sharing helpful content from third parties or linking to information on their websites. We don’t own or control these third party sites and providing links to them on our Pages doesn’t mean we endorse or approve of the sites, or take responsibility for their contents. We do not warrant the accuracy of any content provided on the linked websites. Further, nothing on our Pages provides a licence or right for you to use any third party content. You need to abide by the terms of use of any third party website.


Please do not share your personal, financial or account information on our Pages. By agreeing to these Terms of Use and interacting with our Pages, you also agree to our Privacy Policy and acknowledge that we will treat you as a customer or prospective customer.  We can collect, use and disclose information we collect from you in accordance with our Privacy Policy.


To the extent permitted by law, you agree to indemnify us from and against all actions, claims, suits, demands, damages, liabilities, costs or expenses (whether in tort or in contract including and without limitation, negligence) arising out of or in any way connected to the use of the Pages by you.

We do not make any claims that the information or User Content on the Pages is appropriate or may be downloaded in all areas, countries or jurisdictions. The information contained in the Pages may not be accessed legally by certain persons or in certain countries. If you access the Pages, you do so at your own risk and you are responsible for complying with the laws of your jurisdiction.

Last published by Origin on: 16 May 2014