Tips for managing your LPG supply and delivery


Clear access

We’ll need access to your cylinders to deliver gas. So keep pets restrained, gates unlocked, and access to your driveway and bottles clear. If this can’t be arranged, call us on 13 35 74 and we’ll chat about options.


Check delivery days

LPG delivery days vary by location. Check the delivery arrangements in your area ahead of time so you can keep this in mind when you’re planning and placing orders.

New usage

House guests, new appliances and weather patterns can affect your gas usage. And keeping an eye on these types of changes can help you keep track of your LPG usage.

Plan ahead

When the cold sets in and the gas heaters come on, your LPG supplier will be much busier than in summer. Make a plan to get your order in early – and leave some extra time for delivery over winter.

Measure your gas levels

You can check how much is left in a gas bottle by using the hot water test.

Step 1

To measure gas levels, pour hot (not boiling) water down the cylinder while your gas appliances are in use. 

Step 2

Run your hand down the cylinder. It will feel cool to the touch at the level of the gas. If your gas levels are low or empty, place an order online.

A bit more info to help you learn about LPG

We’ve put together a few handy videos to help you manage your LPG bottles.

How to use multiple LPG bottles

Learn the difference between an automatic and manual changeover system, and when to order gas.

Video transcript

When it comes to household gas bottles there are a few tricks that’ll keep your gas flowing smoothly. This video will run you through the basics. Most homes have two gas bottles installed, this way when one bottle runs out we can replace the empty bottle with a full one while you use the gas from the other. 

But how do you use the gas from the full bottle when your first bottle runs out? That depends on what sort of changeover system you have. There are two types: manual and automatic. With a manual changeover system, you’ll know it’s time to move from one bottle to the other when your gas appliances stop working.

To do this, turn off any gas appliances in your home, close the empty bottle by turning the valve clockwise, move the changeover lever so it points to the full bottle, and open the full bottle by turning its valve anti-clockwise. If you have a manual changeover system, you may also need to relight the pilot light on your hot water system. With an automatic changeover system the lever will automatically switch to the full one for you. What a helpful chap.

When one bottle is empty, the automatic changeover system will tell you with a red indicator. Make sure you check your bottles regularly as a red indicator means it’s time to reorder gas. And remember for both automatic and manual changeover systems you don’t need to wait for both bottles to run out. As soon as a bottle is empty, place an order for a new one online or over the phone.

When we deliver your LPG bottles, we’ll need clear access to your property and the place where your bottles are installed. Make sure your gates are unlocked and there isn’t anything standing between us and the bottles. You’ll also need to restrain any dogs or boats or crocodiles if you’re in the Northern Territory and let us know in advance to expect them.

Have your LPG appliances stopped working?

Follow a few simple steps to measure how much gas is left in your cylinder, inspect the pilot light on your hot water system, and check for gas leaks.

Video transcript

So you use gas bottles and your appliances have stopped working. Does this mean you’ve run out of gas or is there another problem? Well, here are a few things you can test to find out what’s going on.

The first thing to check is that you haven’t run out of gas. You can learn how much gas is left in your bottles by doing the hot water test. The gas inside your bottle is stored as a liquid under pressure and experiences fluctuations in temperature when it’s used. So if you’ve got someone else in the house using a gas appliance like your hot water system or stove cook top, you can pour hot water down the side of your glass bottle, wait a moment and then run your hand over the area where you have just poured water. It will feel noticeably cooler to touch at the level of the gas. This is a quick and simple way to know exactly how much gas is left in your bottle. 

Just remember to be careful with the hot water, it doesn’t need to be boiling. The temperature from your hot water tap will work nicely, and keep in mind that this method doesn’t work well if you’re not actually using gas when you do the test.

If your gas levels are low or completely empty, then place an order for a new bottle online or over the phone. You don’t have to wait for both bottles to be empty before you order a new one. Ordering a new bottle as soon as one runs out is the best way to make sure you keep your gas flowing. 

If your hot water has stopped working but your other gas appliances are fine, the problem might be the pilot light on your gas storage system. To check this, go to your hot water heater and see if the pilot light is on. If you have a continuous flow hot water system, you can skip this check as they usually don’t have pilot lights. If your pilot light is off, you’ll need to relight it. As hot water heaters vary, the best way to know how to relight the pilot light on your particular model is to refer to the manufacturer’s instructions commonly found on the inside of the access panel where the pilot light burner is, or on the manufacturers website. If you can’t find the manufacturer’s instructions or you’re not confident relighting the pilot light yourself, you can always give a licensed gas fitter a call.

Remember, if you smell a lot of gas, hear a hissing sound or suddenly feel ill, don’t attempt to reignite the pilot light. Get outside immediately and call triple zero for help. If you think you can smell gas but you’re unsure, then you can use the soapy water test to check the gas leaks.

The first thing to do is make sure the area where you can smell gas is well-ventilated, then mix some water and dishwashing detergent together to make a bubbly solution and use a brush or a sponge to wet the areas where you suspect gas might be leaking. If you see bubbles form, then you’ve found a leak. If you do find a leak, you need to turn off your gas immediately by turning the valve on the top of your gas bottles clockwise, then call a gas fitter for professional assistance.

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