Setting up
your energy account

You’re probably keen to get construction underway – but before then, you’ll need to set up an energy account. It’s a good idea to have this under your name, instead of the builder’s – it’ll reduce the hassle down the track.

And there are plenty of other good reasons:

  • You’ll get updates about the progress of your connection
  • Your supply won’t be interrupted when you move into your property
  • You won’t need to organise anything once you’ve moved in – because the account’s already in your name

To set up the account in your name, send the completed Request for a new energy account form to newconnections@originenergy.com.au or hand it to your builder.

What do I do?
What are the forms?

electricity illustration

Need electricity connected at your new property?

Before your builder can get started on construction, they’ll need the power connected. And we’ll work with them or the electrician as well as your distributor to organise this.

1. Meter installation

Once your house is built, we'll arrange to install your meter and turn your power on.

2. Request for new energy form

Complete and send us the Request for a new energy account form so we can set-up your energy account.

3. Choose a plan

Once the connection is sorted, we’ll be your energy retailer. At this point, because we haven’t got your permission to sign you up to one of our great offers, you’ll automatically be put on our standard published rates. But once your first bill arrives, give us a call on 13 24 61 or go to originenergy.com.au to find out more about the energy plans we have available.


home electricity illustration

Making changes to your property?

1. Paperwork

If you’re making changes at your property – like installing solar or replacing a switchboard – then your electrical contractor needs to send us some paperwork to get started.

2. New meters

If you need a new electricity meter, your electricial contractor will send a request through to us or your local distributor. When we have the request, we'll arrange for any work that needs to be done.


tall gas burner

Installing new appliances and need to change your gas connection or gas meter?

1. You might need a new gas meter or pressure regulator for these appliances. Your plumber will let you know if these are needed - and if so, give us a call and let us know the details of the new appliances (like the amount of gas they use per hour), along with the details of the old appliances, if possible.

2. We’ll work with your distributor - and keep you posted if any issues or costs arise. If this happens, we’ll provide you with a quote before getting on with any works.


screwdriver hammer illustration

Renovating or demolishing your property?

Natural gas

Because safety should always comes first – and it’s often dangerous to leave gas connected while people are working at the property, you’ll need to do more than call up and have us turn the gas off.

Excavations

If you’re going to be doing excavations, or plan on having heavy equipment moving on site, we need to have your gas service completely disconnected from the gas main in the street. We call this an ‘abolishment’ - but plumbers will often refer to it as a 'street turn-off'.

Temporary gas meter removal

If you need the gas meter removed temporarily (often because it will be in the way for a couple of days), think about whether the line itself needs to be disconnected as well, or if you should look at having the gas meter location moved instead.

Disconnections

For all disconnections for your gas, make sure you give us a call on 1300 132 480 to talk through what’s required - and we’ll arrange everything with the distributor. Most requests will usually take the distributor up to 20 working days to complete.

Electricity

Temporary disconnections

If you're doing works at your property and only need the power disconnected temporarily, we can request this for you. We'll arrange for the power to be disconnected in the morning and then reconnected again later in the day. This is often used for replacing gutters/fascia boards, trimming trees, or other minor work when you have overhead power.

Long term disconnections

If you need to have the power disconnected for more than one day because of renovations or demolitions, we’ll have to arrange a street turn-off. We'll organise to remove your meters and disconnect the supply to your property - to make the site safe for everyone to work on. If the workers need temporary power at the site (known as a builder’s pole), we can look after this, and make sure the temporary power is connected at the same time. All you need to do is fill out and send us an Application to remove an electricity supply (126 KB).

electricity illustration

Need electricity connected at your new property?

Before your builder can get started on construction, they’ll need the power connected. And we’ll work with them or the electrician as well as your distributor to organise this.

1. Meter installation

Once your house is built, we'll arrange to install your meter and turn your power on.

2. Request for new energy form

Complete and send us the Request for a new energy account form so we can set-up your energy account.

3. Choose a plan

Once the connection is sorted, we’ll be your energy retailer. At this point, because we haven’t got your permission to sign you up to one of our great offers, you’ll automatically be put on our standard published rates. But once your first bill arrives, give us a call on 13 24 61 or go to originenergy.com.au to find out more about the energy plans we have available.


tall gas

Need natural gas connected at your new property?

1. Are you near the NSW border?

If the property is near the state border, get in touch with us – we’ll let you know whether or not the site will be connected to the Victorian or QLD distribution zone. There are plenty of border towns that follow the nearby’s state’s processes instead.

2. Appliances

Let us know the details of the appliances you need installed - including the pressure and amount of gas used. Your plumber can help you with this.

3. Gas application form

Apply for the service line and meter to be installed using the Application for a gas service line and meter installation form and appliance checklist. We’ll work with your distributor to make sure they can connect it - and keeping you posted if any issues or unexpected costs arise. If this happens, we’ll send you a quote before work begins. And just so you know, it can take up to 20 working days for your distributor to send the quote.

4. Installation

Once any costs are paid and the site is clean and ready to go, the distributor will install the gas line - which can take up to 8 weeks. They’ll usually also fit the gas meter at the same time, so everything’s ready for your plumber to start fitting the appliances.


home electricity usage illustration

Making changes to your property?

1. Paperwork

If you’re making changes at your property – like installing solar or replacing a switchboard – then your electrical contractor needs to send us some paperwork to get started.

2. New meters

If you need a new electricity meter, your electrical contractor will send a request through to us or your local distributor. When we have the request, we'll arrange for any work that needs to be done.


tall gas burner

Installing new appliances and need to change your gas connection or gas meter?

1. You might need a new gas meter or pressure regulator for these appliances. Your plumber will let you know if these are needed - and if so, give us a call and let us know the details of the new appliances (like the amount of gas they use per hour), along with the details of the old appliances, if possible.

2. We’ll work with your distributor - and keep you posted if any issues or costs arise. If this happens, we’ll provide you with a quote before getting on with any works.


screwdriver hammer illustration

Renovating or demolishing your property?

Natural Gas

Because safety should always comes first – and it’s often dangerous to leave gas connected while people are working at the property, you’ll need to do more than call up and have us turn the gas off.

Excavations

If you’re going to be doing excavations, or plan on having heavy equipment moving on site, we need to have your gas service completely disconnected from the gas main in the street. We call this an ‘abolishment’ - but plumbers will often refer to it as a street turn-off.

Temporary gas meter removal

If you need the gas meter removed temporarily (often because it will be in the way for a couple of days), think about whether the line itself needs to be disconnected as well, or if you should look at having the gas meter location moved instead.

Disconnections

For all disconnections for your gas, make sure you give us a call on 1300 132 480 to talk through what’s required - and we’ll arrange everything with the distributor. Most requests will usually take the distributor up to 20 working days to complete.

Electricity

Temporary disconnections

If you're doing works at your property and only need the power disconnected temporarily, we can request this for you. We'll arrange for the power to be disconnected in the morning and then reconnected again later in the day. This is often used for replacing gutters/fascia boards, trimming trees, or other minor work when you have overhead power.

Long term disconnections

If you need to have the power disconnected for more than one day because of renovations or demolitions, we’ll have to arrange a street turn-off. We'll organise to remove your meters and disconnect the supply to your property - to make the site safe for everyone to work on. If the workers need temporary power at the site (known as a builder’s pole), we can look after this, and make sure the temporary power is connected at the same time. All you need to do is fill out and send us an Application to remove an electricity supply (126 KB).

electricity illustration

Need electricity connected at your new property?

Before your builder can get started on construction, they’ll need the power connected. And we’ll work with them or the electrician as well as your distributor to organise this.

1. Meter installation

Once your house is built, we'll arrange to install your meter and turn your power on.

2. Request for new energy form

Complete and send us the Request for a new energy account form so we can set-up your energy account.

3. Choose a plan

Once the connection is sorted, we’ll be your energy retailer. At this point, because we haven’t got your permission to sign you up to one of our great offers, you’ll automatically be put on our standard published rates. But once your first bill arrives, give us a call on 13 24 61 or go to originenergy.com.au to find out more about the energy plans we have available.


tall gas

Need natural gas connected at your new property?

There are two stages to having your natural gas connected. The first involves having a gas service line to be installed at your property – this usually happens at lock-up stage.

Here’s how it works:

1. Appliance details

Let us know the details of the appliances you need installed - including the pressure and amount of gas used. Your plumber can help you with this.

 

2. Extra costs

If the job needs a quote (includes work not considered ‘standard’), we’ll get in touch with the applicant and set up a time for the distributor to visit and assess whether there are extra costs involved. This could take about 20 working days. The quote will include a timeframe to complete the work, which won’t start until these costs are paid in full.

3. Gas line installation

Once any outstanding costs are paid, and the site is clean and ready, the distributor will install the gas line - which can take a minimum of an additional 30 working days.

The second stage is having the gas meter installed. Here’s what needs to happen:

1. Appliance details

You’ll let to let us know again the details of the appliances you need installed - including the pressure and the amount of gas used. Your plumber can help you with this.

2. Gas meter installation

We’ll arrange for your distributor to come and install the gas meter to your property - allow up to five working days for this to happen.

3. Connect applicances

Once the gas meter is installed, your plumber will need to connect the appliances to the meter.


home electricity illustration

Making changes to your property?

1. Paperwork

If you’re making changes at your property – like installing solar or replacing a switchboard – then your electrical contractor needs to send us some paperwork to get started.

2. New meters

If you need a new electricity meter, your electricial contractor will send a request through to us or your local distributor. When we have the request, we'll arrange for any work that needs to be done.


tall gas burner

Installing new appliances and need to change your gas connection or gas meter?

1. You might need a new gas meter or pressure regulator for these appliances. Your plumber will let you know if these are needed - and if so, give us a call and let us know the details of the new appliances (like the amount of gas they use per hour), along with the details of the old appliances, if possible.

2. We’ll work with your distributor - and keep you posted if any issues or costs arise. If this happens, we’ll provide you with a quote before getting on with any works.


screwdriver hammer illustration

Renovating or demolishing your property?

Natural Gas

Because safety should always comes first – and it’s often dangerous to leave gas connected while people are working at the property, you’ll need to do more than call up and have us turn the gas off.

Excavations

If you’re going to be doing excavations, or plan on having heavy equipment moving on site, we need to have your gas service completely disconnected from the gas main in the street. We call this an ‘abolishment’ - but plumbers will often refer to it as a street turn-off.

Temporary gas meter removal

If you need the gas meter removed temporarily (often because it will be in the way for a couple of days), think about whether the line itself needs to be disconnected as well, or if you should look at having the gas meter location moved instead.

Disconnections

For all disconnections for your gas, make sure you give us a call on 1300 132 480 to talk through what’s required - and we’ll arrange everything with the distributor. Most requests will usually take the distributor up to 20 working days to complete.

Electricity

Temporary disconnections

If you're doing works at your property and only need the power disconnected temporarily, we can request this for you. We'll arrange for the power to be disconnected in the morning and then reconnected again later in the day. This is often used for replacing gutters/fascia boards, trimming trees, or other minor work when you have overhead power.

Long term disconnections

If you need to have the power disconnected for more than one day because of renovations or demolitions, we’ll have to arrange a street turn-off. We'll organise to remove your meters and disconnect the supply to your property - to make the site safe for everyone to work on. If the workers need temporary power at the site (known as a builder’s pole), we can look after this, and make sure the temporary power is connected at the same time. All you need to do is fill out and send us an Application to remove an electricity supply (126 KB).

electricity illustration

Need electricity connected at your new property?

Before your builder can get started on construction, they’ll need the power connected. And we’ll work with them or the electrician as well as your distributor to organise this.

1. Meter installation

Once your house is built, we'll arrange to install your meter and turn your power on.

2. Request for new energy form

Complete and send us the Request for a new energy account form so we can set-up your energy account.

3. Choose a plan

Once the connection is sorted, we’ll be your energy retailer. At this point, because we haven’t got your permission to sign you up to one of our great offers, you’ll automatically be put on our standard published rates. But once your first bill arrives, give us a call on 13 24 61 or go to originenergy.com.au to find out more about the energy plans we have available.

tall gas

Need natural gas connected at your new property?

First, you’ll need to organise for a gas line to be installed at your property – which usually happens at the frame stage of construction.

To do this, just call your distributor, Australian Gas Networks on 1300 001 001 with this info – they’ll arrange to set up the service line from the street gas main to your property.

After that, it’s time have the gas meter installed. Here’s what needs to happen:

1. Appliance details

Let us know the details of the appliances you need installed - including the pressure and amount of gas used. Your plumber can help you with this.

 

2. Set a date

You’ll need to let us know what day and time you can be at your property to have your gas meter installed.

3. Install meter

We’ll arrange for your distributor to come round and install the gas meter to your property - allow up to five working days for this to happen.

4. Connect appliances

Once the gas meter is installed, your plumber will need to connect the appliances to the meter.


home electricity illustration

Making changes to your property?

1. Paperwork

If you’re making changes at your property – like installing solar or replacing a switchboard – then your electrical contractor needs to send us some paperwork to get started.

2. New meters

If you need a new electricity meter, your electricial contractor will send a request through to us or your local distributor. When we have the request, we'll arrange for any work that needs to be done.


tall gas burner

Installing new appliances and need to change your gas connection or gas meter?

1. You might need a new gas meter or pressure regulator for these appliances. Your plumber will let you know if these are needed - and if so, give us a call and let us know the details of the new appliances (like the amount of gas they use per hour), along with the details of the old appliances, if possible.

2. The distributor will get in touch with you directly after we’ve given them all the details. They’ll then work with you to finish getting everything sorted – and will send you a quote for any costs.


screwdriver hammer illustration

Renovating or demolishing your property?

Natural Gas

Because safety should always comes first – and it’s often dangerous to leave gas connected while people are working at the property, you’ll need to do more than call up and have us turn the gas off.

Excavations

If you’re going to be doing excavations, or plan on having heavy equipment moving on site, we need to have your gas service completely disconnected from the gas main in the street. We call this an ‘abolishment’ - but plumbers will often refer to it as a street turn-off.

Temporary gas meter removal

If you need the gas meter removed temporarily (often because it will be in the way for a couple of days), think about whether the line itself needs to be disconnected as well, or if you should look at having the gas meter location moved instead.

Disconnections

For all disconnections for your gas, make sure you give us a call on 1300 132 480 to talk through what’s required - and we’ll arrange everything with the distributor. Most requests will usually take the distributor up to 20 working days to complete.

Electricity

Temporary disconnections

If you're doing works at your property and only need the power disconnected temporarily, we can request this for you. We'll arrange for the power to be disconnected in the morning and then reconnected again later in the day. This is often used for replacing gutters/fascia boards, trimming trees, or other minor work when you have overhead power.

Long term disconnections

If you need to have the power disconnected for more than one day because of renovations or demolitions, we’ll have to arrange a street turn-off. We'll organise to remove your meters and disconnect the supply to your property - to make the site safe for everyone to work on. If the workers need temporary power at the site (known as a builder’s pole), we can look after this, and make sure the temporary power is connected at the same time. All you need to do is fill out and send us an Application to remove an electricity supply (126 KB).

electricity illustration

Need electricity connected at your new property?

Before your builder can get started on construction, they’ll need the power connected. And we’ll work with them or the electrician as well as your distributor to organise this.

1. Connection costs

Unless your builder has agreed to cover any connection costs, your distributor will charge us and you’ll see it on first bill.

2. Request for new energy form

Complete and send us the Request for a new energy account form so we can set-up your energy account.

3. Choose a plan

Once the connection is sorted, we’ll be your energy retailer. At this point, because we haven’t got your permission to sign you up to one of our great offers, you’ll automatically be put on our standard published rates. But once your first bill arrives, give us a call on 13 24 61 or go to originenergy.com.au to find out more about the energy plans we have available.


tall gas

Need natural gas connected at your new property?

There are two stages to having your natural gas connected. The first involves having a gas service line to be installed at your property – this usually happens at lock-up stage.

Here’s how it works:

1. Appliances

Let us know the details of the appliances you need installed - including the pressure and amount of gas used. Your plumber can help you with this.

2. Gas service line application form

Apply for the service line to be installed using the Application for a gas service line form. We’ll work with your distributor to make sure they can connect it - and keeping you posted if any issues or unexpected costs arise. If this happens, we’ll send you a quote before work begins. And just so you know, it can take up to 20 working days for your distributor to send the quote.

3. Gas line installation

Once any outstanding costs are paid, and the site is clean and ready, the distributor will install the gas line - which can take a minimum of an additional 30 working days.

The second stage is having the gas meter installed. Here’s what needs to happen:

1. Appliance details

You’ll let to let us know again the details of the appliances you need installed - including the pressure and the amount of gas used. Your plumber can help you with this.

2. Certificate of Compliance

Send us the Certificate of Compliance number – if you’re not sure what this is, ask your plumber – they’ll have this once they’ve connected your appliances.

3. Gas meter installation

We’ll arrange for your distributor to come and install the gas meter to your property - allow up to five working days for this to happen.

4. Connect appliances

Once the gas meter is installed, your plumber will need to connect the appliances to the meter.


home electricity illustration

Making changes to your property?

1. Paperwork

If you’re making changes at your property - like installing solar or replacing a switchboard – your electrical contractor will need to submit some paperwork before the distributor can come to your property to finish the upgrades.

2. Truck appointment

Sometimes, these will require what’s known as a ‘truck appointment’ - where the distributor’s truck crews come out to work alongside your electrician (for example, if you were replacing your overhead lines). Other works, like replacing a meter for solar, the distributor usually will do this on their own.

3. Forms

No matter what works are happening, your electrician will need to submit state specific forms - an EWR (and possibly a CES).


tall gas burner

Installing new appliances and need to change your gas connection or gas meter?

1. You might need a new gas meter or pressure regulator for these appliances. Your plumber will let you know if these are needed - and if so, give us a call and let us know the details of the new appliances (like the amount of gas they use per hour), along with the details of the old appliances, if possible.

2. We’ll work with your distributor - and keep you posted if any issues or costs arise. If this happens, we’ll provide you with a quote before getting on with any works.


screwdriver hammer illustration

Renovating or demolishing your property?

Natural Gas

Because safety should always comes first – and it’s often dangerous to leave gas connected while people are working at the property, you’ll need to do more than call up and have us turn the gas off.

Excavations

If you’re going to be doing excavations, or plan on having heavy equipment moving on site, we need to have your gas service completely disconnected from the gas main in the street. We call this an ‘abolishment’ - but plumbers will often refer to it as a street turn-off.

Temporary gas meter removal

If you need the gas meter removed temporarily (often because it will be in the way for a couple of days), think about whether the line itself needs to be disconnected as well, or if you should look at having the gas meter location moved instead.

Disconnections

For all disconnections for your gas, make sure you give us a call on 1300 132 480 to talk through what’s required - and we’ll arrange everything with the distributor. Most requests will usually take the distributor up to 20 working days to complete.

Electricity

Temporary disconnections

If you’re doing works at your property and only need the power disconnected temporarily we can request this for you. You’ll need an electrician to complete an application for truck appointments - one for the morning disconnection, and to re-connect the power in the afternoon. It’s a good idea to get in touch with your distributor before arranging this to see if it’s required - because it can be quite expensive. Some distributors will be happy to come to your property and disconnect and/or reconnect for free if you’re doing things like replacing gutters/facia boards, trimming trees, or other minor work when you have overhead power.

Long term disconnections

If you need to have the power disconnected for more than one day because of renovations or demolitions, we’ll have to arrange a street turn-off. The distributor will remove your meters and disconnect the supply to your property - to make the site safe for everyone to work on. If the workers need temporary power at the site (known as a builder’s pole), we can look after this, and make sure the distributor connects the temporary power at the same time. All you’ll need to do is fill out and send us the Abolishment form.

More information

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Energy price fact sheets

See electricity and natural gas energy prices for each state.

View energy price fact sheets

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Find your distributor

Type in your postcode to find the distributor for your area.

Find your distributor

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Fees and charges

See the fees for meter installations, upgrades, changes and removals.

Download the fees and charges PDF