Do it fast online with Connect Assist

In Queensland, New South Wales and Victoria
(Coming soon to ACT and South Australia)

Our free online service makes it faster and easier to:

  • Submit applications and track progress
  • See connection request history
  • Transfer accounts

Are you building multiple properties in a year?

Find out about multi-site agreements


Manage your jobs offline

Follow these instructions if you're not using Connect Assist

To set up the energy account

Firstly, decide who’s financially responsible for this account.

Setting up the account in your client’s name means less hassle for you, as you’ll

  • avoid some fees
  • have less paperwork to complete
  • avoid interruptions to power supply during handover.

Refer to our state tabs to know what you need to do in your state.

Putting the electricity account in the client’s name? Please send a Request for a new energy account form (PDF 124 KB)

How to get your electricity meter installed and connected

  1. Get your electrical contractor to complete the electrical work for the switchboard at the site.
  2. Once completed, the electrical contractor can request service via a Request for service (RFS) form. Email it directly to us or to EvoEnergy (formerly ActewAGL). Note: if sending to EvoEnergy, they'll also need to complete and send us an Application to install an electricity meter form (PDF 130 KB).
  3. We'll arrange for a meter provider to install the electricity meter and turn the power on.

1. Gas application form – 8 weeks prior to constriction end
Your plumber will need to send us the Gas application form (used for the service line and meter fix request) and these other forms as needed

These forms can be emailed to gasconnectionrequests@originenergy.com.au.

2. Meter installation - requires 6-8 weeks
Once your application is received we'll raise the order (within 2 working days) with the distributor, who will then have the meter installed, usually within 6-8 weeks.

3. Handover – once meter is installed
You can now hand over to the property owner

Property complete? Hand over the energy account!

When the property’s completed  and the owner has been given the keys, they should also have the energy account to them. So if you didn’t hand it over during construction, now’s the time.

Simply complete the Account closure and transfer request form (PDF 64 KB) .

Please allow 5 clear working days for action to be taken. And be sure the request is not due on a Friday or the day before a public holiday.

No owner yet?

If you don’t yet have an owner to hand the property over to you’ll need to complete a Request a final meter read form (PDF 113 KB). Just allow 5 clear working days for us to action this – and for any consumption charges to stop being billed to you.

Note: disconnection fees may apply for a final read.

Putting the electricity account in the client’s name? Please send a Request for a new energy account form (PDF 124 KB)

If Endeavour / Essential is the distributor

1. Apply for a National Metering Identifier(NMI) – allow up to 2 working days
You’ll need to complete an Application to install an electricity meter form (PDF 130 KB). We’ll email you the NMI details.

2. Once you have the NMI, arrange for the electrical contractor to complete the connection via the distributor’s portal:

3. Electrical work – occurs around the same time the slab is poured
Your electrical contractor will complete the electrical work for the switchboard at the site.

4. Meter installation
We'll arrange for a meter provider to install the electricity meter and turn the power on.

If Ausgrid is the distributor

1. Connection application – allow up to 5 working days for a NMI
Send the Connection application form to Ausgrid.

2. Allocate the NMI to Origin
Arrange for the electrical contractor to submit a request to us using the Application to install an electricity meter form (PDF 130KB) and we'll have Ausgrid allocate the NMI to us.

3. Electrical work – occurs around the same time the slab is poured
Your electrical contractor will complete the electrical work for the switchboard at the site.

4. Meter installation
We'll arrange for a meter provider to install the electricity meter and turn the power on.

1. Located near the state border?
Call us on 1300 132 480 (8am - 5pm AEST, Monday to Friday). We'll let you know whether or not the site will be connected to the Victorian or QLD networks. Some border towns follow the neighbouring state's processes.

2. Gas application form – 8 weeks prior to construction end
Have your plumber send us the Gas application form (used for the service line and meter fix request) and these others as required:

3. Meter installation – 6-8 weeks
Once your application is received we'll raise the order (within 2 working days) with the distributor, who will then have the meter installed, usually within 6-8 weeks.

4. Handover – once meter is installed
You can now hand over to the property owner.

Property complete? Hand over the energy account!

When the property’s completed  and the owner has been given the keys, they should also have the energy account to them. So if you didn’t hand it over during construction, now’s the time.

Simply complete the Account closure and transfer request form (PDF 64 KB) .

Please allow 5 clear working days for action to be taken. And be sure the request is not due on a Friday or the day before a public holiday.

No owner yet?

If you don’t yet have an owner to hand the property over to you’ll need to complete a Request a final meter read form (PDF 113 KB). Just allow 5 clear working days for us to action this – and for any consumption charges to stop being billed to you.

Note: disconnection fees may apply for a final read.

Putting the electricity account in the client’s name? Please send a Request for a new energy account form (PDF 124 KB)

How to get your electricity meter installed and connected

  1. Your electrical contractor must complete the electrical work for the switchboard at the site.
  2. Once completed,  arrange for the electrical contractor to use the Energex portal to complete a Form 2 directly, nominating Origin as the retailer. We’ll raise the order for a new meter and arrange installation,
  3. We’ll arrange a meter provider to install the meter and turn the power on.

Ideally, do this when your build is at frame stage. Also – be as accurate as possible with your lock-up date - this determines the distributor’s site inspection.

Email your forms and other details to gasconnectionrequests@originenergy.com.au.

Get your gas connected

  1. Send us the service line request by completing the Gas application form (PDF 86 KB). (Important: Use our Gas connection appliance check list (PDF 101 KB) so that you have accurate appliance and megajoule loud info – this ensures the appropriate lines are laid.)
  2. Request the meter fix at the same time by completing the Meter fix form (PDF 88 KB). (If you're completing the connection in the customer's name, you'll also need to send a signed Request for a new energy account (PDF 150 KB).
  3. We’ll then contact the distributor, Australian Gas Networks, to have the service line installed.

Important to remember when you get your gas connected

There may be extra costs If there is any non-standard work that requires its own separate quote, there may be added costs. We’ll contact you and the distributor and if required arrange a consultation to assess what is required. This could take about 20 working days.  This includes a timeframe to complete the work. The timeframe starts when these costs are paid in full.

Lock up date

By lock-up date, Australian Gas Networks expects the site will be clear and ready for the gas line to be installed. If the planner inspecting the site says it’s not ready, you’ll have 10  working days before another visit.

Up to 20 day approval

Once the planner has given the all clear to proceed, the gas service line will then be installed - usually within 20 working days. If you prefer, you can request the gas service line to be installed directly to Australian Gas Networks.

Once the gas service line has been laid, the natural gas meter can be installed at your property.

Submit your natural gas requests or email your forms and other details to gasconnectionrequests@originenergy.com.au.

Get your gas meter installed

1.Complete and submit a Meter Fix Form

You or your plumber must complete the Meter fix form (PDF 88 KB) Send this through near the end of construction. You can also submit this at the same time as the service line request – which means the gas service line and meter installation will be done together. If you’re completing the connection in the customer's name you’ll also need to send through a signed Request for a New Energy Account (PDF 150 KB).

2. Meter installation

When your request is received, the distributor is contacted - Australian Gas Networks – within 2 working days. Australian Gas Networks will then have the meter installed - usually within another 2 working days.

3. Final plumbing work

The fitting lines can be fitted to the meter. Then the final plumbing work can then be completed.

4. Hand the property over to the owner

After that, the property is ready for you to handover to the property owner.

Property complete? Hand over the energy account!

When the property’s completed  and the owner has been given the keys, they should also have the energy account to them. So if you didn’t hand it over during construction, now’s the time.

Simply complete the Account closure and transfer request form (PDF 64 KB) .

Please allow 5 clear working days for action to be taken. And be sure the request is not due on a Friday or the day before a public holiday.

No owner yet?

If you don’t yet have an owner to hand the property over to you’ll need to complete a Request a final meter read form (PDF 113 KB). Just allow 5 clear working days for us to action this – and for any consumption charges to stop being billed to you.

Note: disconnection fees may apply for a final read.

Putting the electricity account in the client’s name? Please send a Request for a new energy account form (PDF 124 KB)

How to get your electricity meter installed and connected

  1. Your electrical contractor must complete the electrical work for the switchboard at the site.
  2. The electrical contract can either:
    1. use SA Power Network’s REX portal to complete a Form A - nominating Origin as the retailer. When we’re notified, we’ll raise the order for a new meter and arrange the installation; or
    2. complete an Application to install an electricity meter (PDF 129 KB) and send it directly to us
  3. We’ll arrange a meter provider to install the meter and turn the power on.

A gas service line request is best requested when your new build is at frame stage.

1. Service line request

Send a service line request directly to the distributor, Australian Gas Networks. Include accurate appliance and mega joule load information in your request. Be as accurate as possible with your lock-up date as this determines when the distributor will inspect the site.

2. Installation

Once Australian Gas Networks has received your request, they’ll have the service line installed. When the gas service line has been laid, the natural gas meter can be installed at your property.

  1. Organise for the natural gas Meter Fix Request form (PDF 88 KB) to be sent to us - be sure to do this as you near the end of construction. If you’re completing the connection in the customer's name you’ll also need to send through a signed Request for a New Energy Account (PDF 150 KB).
  2. Once your request is received, we’ll raise the order with the distributor to have the meter installed, usually within five working days.
  3. The property will now be ready for you to handover to the property owner.

Property complete? Hand over the energy account!

When the property’s completed  and the owner has been given the keys, they should also have the energy account to them. So if you didn’t hand it over during construction, now’s the time.

Simply complete the Account closure and transfer request form (PDF 64 KB) .

Please allow 5 clear working days for action to be taken. And be sure the request is not due on a Friday or the day before a public holiday.

No owner yet?

If you don’t yet have an owner to hand the property over to you’ll need to complete a Request a final meter read form (PDF 113 KB). Just allow 5 clear working days for us to action this – and for any consumption charges to stop being billed to you.

Note: disconnection fees may apply for a final read.



Putting the electricity account in the client’s name? Please send a Request for a new energy account form (PDF 124 KB)

How to get your electricity meter installed and connected

  1. Your electrical contractor must complete the electrical work for the switchboard at the site.
  2. Organise for the electrical contractor to send us the completed Electrical Work Request (EWR) form and Certificate of Electrical Safety (CES)
  3. Allow up to 10 working days for this to happen from the day the request is received. The distributor will install the meter and turn the power on.

A gas service line request is best requested when your new build is at frame stage. Make sure you’re as accurate as possible with your lock-up date as this determines when the distributor will inspect the site.

Apply to have your gas connected

  1. Organise for the service line request to be sent to us by completing the Gas application form (PDF 86 KB) within three months of lock-up. You’ll need to have accurate appliance and mega joule load (PDF 101 KB) information at this point, to make sure the appropriate lines are laid. Send your forms and other info to 
  2. Once that’s received, we’ll get in touch with the distributor to have the service line installed.

Important to remember when you get your gas connected

There may be extra costs. If the job needs a quote which includes work not considered standard, we’ll be in touch to set up a time for the distributor to assess the other work involved. This could take about 20 working days. The quote will include a timeframe to complete the work. Work can't start until the costs are paid in full.

The lock up date

By lock-up date, the distributor expects the site will be clear and ready for the gas line to be installed. If the planner inspecting the site says it’s not ready, you’ll have 10 working days before another visit.

Up to 20 day approval

Once the planner has given the approval to proceed, the gas service line will be installed - usually within 20 working days – though weather and availability of crew may impact these timings.

Before applying for the gas meter obtain the Certificate of Compliance number from your plumber. Make sure each Certificate of Compliance is not yet in lodged status.

Get your gas meter installedp

1. Complete and submit a Gas Application form

You or your plumber must complete the Gas application form (PDF 88 KB) and send it through to us – email it to gasconnectionrequests@originenergy.com.au. Ensure you do this near the end of construction.

2. Gas meter installation
Once we’ve got your request, we’ll get in touch with the distributor – this takes us two working days. The distributor will then have the meter installed - usually within another two working days.

3. Final plumbing work

The plumber can then complete the final plumbing work and fit the lines to the meter.

4. Ready for handover

The property is ready for you to handover to your client.

Property complete? Hand over the energy account!

When the property’s completed  and the owner has been given the keys, they should also have the energy account to them. So if you didn’t hand it over during construction, now’s the time.

Simply complete the Account closure and transfer request form (PDF 64 KB) .

Please allow 5 clear working days for action to be taken. And be sure the request is not due on a Friday or the day before a public holiday.

No owner yet?

If you don’t yet have an owner to hand the property over to you’ll need to complete a Request a final meter read form (PDF 113 KB). Just allow 5 clear working days for us to action this – and for any consumption charges to stop being billed to you.

Note: disconnection fees may apply for a final read.


More information

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Fees and charges

See the fees for meter installations, upgrades, changes and removals.

Download fees and charges (PDF 157 KB)

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Energy price fact sheets

See electricity and natural gas energy prices for each state.

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