Manage and submit your jobs online with Connect Assist

Why use Connect Assist?

  • Submit applications and track progress
  • See connection request history
  • Easy account transfers

Building multiple properties in a year?

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Setting up the energy account

Before you start the new connection process, you’ll need to decide who’ll be financially responsible for the account (i.e. pay the bills).

Setting up the account in your client’s name means less hassle for you, as you’ll:

  • avoid some fees
  • have less paperwork to complete
  • avoid interruptions to power supply during handover.

Please click on your state to find the 'Request for a new energy account' form.

What do I do? What are the forms?

Connecting or installing an electricity meter

You can either submit your electricity requests using Connect Assist or send your forms and other details via email to newconnections@originenergy.com.au.

By using Connect Assist, you can track the progress of the connections your electrical contractor submits on your behalf.

If you've chosen to put the electricity account in the client's name, you'll need to send us a Request for a new energy account form.

1. Electrical work

Your electrical contractor will need to complete the electrical work for the switchboard at the site.

2. Request for service

When that’s done, you can arrange for the electrical contractor to submit the request to us. The easiest way to do this is using Connect Assist. Alternatively, the electrical contractor can complete a Request for service (RFS) form and email it directly to us or to EvoEnergy (formerly ActewAGL). If they send it to EvoEnergy, they'll also need to complete and send us an Application to install an electricity meter form.

3. Meter installation

We'll arrange for a meter provider to install the electricity meter and turn the power on.


Connecting and installing a natural gas meter

You can either submit your natural gas requests using Connect Assist or send your forms and other details via email to gasconnectionrequests@originenergy.com.au.

By using Connect Assist, you can track the progress of the connections your plumber submits on your behalf.

1. Gas application form

First, your plumber will need to send us the Gas Application form - this is used for the service line and meter fix request. Be sure this is done at least eight weeks prior to the end of construction.

Gas application form (PDF 88 KB)

Appliance form (PDF 101 KB)

Request for a new energy account (PDF 150 KB)

2. Meter installation

Once we've received the request, we'll raise the order with the distributor - this takes up to two working days. The distributor will then have the meter installed, usually within six to eight weeks.

3. Ready for handover

The property will now be ready for you to handover to the property owner. 


Handing it over

Once the property owner has been handed the keys, it’s also time to handover the energy account to them - if you haven’t already done so during construction.

Just complete the Account closure and transfer request form (PDF 64 KB) or submit your request using Connect Assist.

Please allow five clear working days for action to be taken. And be sure the request is not due on a Friday or the day before a public holiday.

If you don’t yet have a client to hand the property over to you’ll need to complete a Request a fiinal meter read form. Just allow five clear working days for us to action this – and for any consumption charges to stop being billed to you.

Note: disconnection fees may apply for a final read.


Connecting or installing an electricity meter

You can either submit your electricity requests using Connect Assist or send your forms and other details via email to newconnections@originenergy.com.au.

By using Connect Assist, you can track the progress of the connections your electrical contractor submits on your behalf.

If you've chosen to put the electricity account in the client's name, you'll need to send us a Request for a new energy account form.

If Endeavour/Essential is the distributor

1. Application for a NMI form

The first thing you need to do is complete and send us an Application to install an electricity meter form - just make sure you allow up to two working days for the NMI to be allocated. We’ll then email you or update Connect Assist with the NMI details.

2. Connection application

When you have the NMI, you can arrange for the electrical contractor to complete the
Endeavour: Connection of Load Application form
Essential: Connection Application through their portal.

3. Electrical work

Your electrical contractor will then complete the electrical work for the switchboard at the site – this usually happens at about the same time the slab is poured.

4. Meter installation

We'll arrange for a meter provider to install the electricity meter and turn the power on.

If Ausgrid is the distributor

1. Connection Application Form

The first thing you neeed to do is send the Connection Application form to Ausgrid. You'll need to allow up to five working days for a NMI to come through.

2. Allocate NMI to origin

When you have the NMI, you can arrange for the electrial contractor to submit a request to us using the Application to install an electricity meter form and we'll have Ausgrid allocate the NMI to us.

3. Electrical work

Your electrical contractor will then complete the electrical work for the switchboard at the site – this usually happens at about the same time the slab is poured.

4. Meter installation

We'll arrange for a meter provider to install the electricity meter and turn the power on.


Installing a natural gas meter

You can either submit your natural gas requests using Connect Assist or send your forms and other details via email to newconnections@originenergy.com.au.

By using Connect Assist, you can track the progress of the connections your plumber submits on your behalf.

1. State border?

If the property is near the state border, get in touch with us on 1300 132 480 (8am - 5pm AEST, Monday to Friday) - we'll let you know whether or not the site will be connected to the Victorian or QLD networks. There are plenty of border towns which follow the nearby state's processes instead.

2. Gas Application Form

First, your plumber will need to send us the Gas Application form - this is used for the service line and meter fix request. Be sure this is done at least eight weeks prior to the end of construction.

Gas Application Form (PDF 88 KB)

Appliance Form (PDF 101 KB)

Request for a New Energy Account (PDF 150 KB)

3. Meter installation

Once we've received the request, we'll raise the order with the distributor - this takes up to two working days. The distributor will then have the meter installed, usually within six to eight weeks.

4. Ready for handover

The property will now be ready for you to handover to the property owner.


Handing it over

Once the property owner has been handed the keys, it’s also time to handover the energy account to them - if you haven’t already done so during construction.

Just complete the Account closure and transfer request form (PDF 64 KB) or submit your request using Connect Assist.

Please allow five clear working days for action to be taken. And be sure the request is not due on a Friday or the day before a public holiday.

If you don’t yet have a client to hand the property over to you’ll need to complete a Request a fiinal meter read form. Just allow five clear working days for us to action this – and for any consumption charges to stop being billed to you.

Note: disconnection fees may apply for a final read.


Connecting or installing an electricity meter

You can either submit your electricity requests using Connect Assist or send your forms and other details via email to newconnections@originenergy.com.au.

By using Connect Assist, you can track the progress of the connections your electrical contractor submits on your behalf.

If you've chosen to put the electricity account in the client's name, you'll need to send us a Request for a new energy account form.

1. Electrical work

Your electrical contractor will need to complete the electrical work for the switchboard at the site.

2. Request for service

When that's done, you can arrange for the electrical contractor to submit a request for service. The easiest way to do this is using Connect Assist. Alternatively, the electrical contractor can complete a Form 2 directly through the Energex portal, nominating Origin as the retailer. When we’re notified, we’ll raise the order for a new meter and arrange for the installation. 

3. Meter installation

We'll arrange for a meter provider to install the electricity meter and turn the power on.


 

Connecting or installing a natural gas line

A gas service line request is best requested when your new build is at frame stage. Make sure you’re as accurate as possible with your lock-up date as this determines when the distributor will inspect the site.

You can either submit your natural gas requests using Connect Assist or send your forms and other details via email to gasconnectionrequests@originenergy.com.au.

By using Connect Assist, you can track the progress of the connections your plumber submits on your behalf.

 

1. Gas application form

First, you’ll need to organise for the service line request to be sent to us by completing the Gas application form (PDF 86 KB) – just make sure you do this near the frame stage. You’ll need to have accurate appliance and mega joule load (PDF 101 KB) information at this point to make sure the appropriate lines are laid. You’ll also be able to request the meter fix at the same time by completing the Meter fix form (PDF 88 KB). If you're completing the connection in the customer's name, you'll also need to send a signed Request for a new energy account (PDF 150 KB)

Once that’s done, we’ll get in touch with the distributor, Australian Gas Networks, to have the service line installed.

2. Extra costs

If the job needs a quote (includes work not considered ‘standard’), we’ll get in touch with the applicant and set up a time for the distributor to visit and assess whether there are extra costs involved. This could take about 20 working days. The quote will include a timeframe to complete the work, which won’t start until these costs are paid in full.

3. Lock-up date

By lock-up date, Australian Gas Networks expects the site will be clear and ready for the gas line to be installed. On this day, the planner will inspect the site and if it’s not ready, you’ll need to wait another ten working days before they return.

4. Approval

Once the planner has given the all clear to proceed, the gas service line will then be installed - usually within 20 working days. If you prefer, you can request the gas service line to be installed directly to Australian Gas Networks.


Installing a natural gas meter

Once the gas service line has been laid, you’re ready for the natural gas meter to be installed at the property.

You can either submit your natural gas requests using Connect Assist or send your forms and other details via email to gasconnectionrequests@originenergy.com.au.

By using Connect Assist, you can track the progress of the connections your plumber submits on your behalf.

If you’ve submitted electricity or service line requests through Connect Assist, you’ll find the customer and site information is ready and waiting for you to select.

1. Meter fix form

First, you or your plumber will need complete the Meter fix form (PDF 88 KB) and send it through to us – just make sure you do this as you near the end of construction. You’ll also be able to submit this at the same time as the service line request – which means the gas service line and meter installation will be done together. If you’re completing the connection in the customer's name you’ll also need to send through a signed Request for a New Energy Account (PDF 150 KB).

2. Meter installation

When we receive your request, we’ll get in touch with the distributor, Australian Gas Networks - this takes us two working days. Australian Gas Networks will then have the meter installed - usually within another two working days.

3. Final plumbing work

The final plumbing work can then be completed – they’ll fit the fitting lines to the meter.

4. Ready for handover

After that, the property is ready for you to handover to your client.


Handing it over

Once the property owner has been handed the keys, it’s also time to handover the energy account to them - if you haven’t already done so during construction.

Just complete the Account closure and transfer request form (PDF 64 KB) or submit your request using Connect Assist.

Please allow five clear working days for action to be taken. And be sure the request is not due on a Friday or the day before a public holiday.

If you don’t yet have a client to hand the property over to you’ll need to complete a Request a fiinal meter read form. Just allow five clear working days for us to action this – and for any consumption charges to stop being billed to you.

Note: disconnection fees may apply for a final read.


Connecting or installing an electricity meter

You can either submit your electricity requests using Connect Assist or send your forms and other details via email to newconnections@originenergy.com.au

By using Connect Assist, you can track the progress of the connections your electrical contractor submits on your behalf.

If you've chosen to put the electricity account in the client's name, you'll need to send us a Request for a new energy account form.

1. Electrical work

Your electrical contractor will need to complete the electrical work for the switchboard at the site.

2. Request for service

When that's done, you can arrange for your electrical contractor to submit a request for service. The easiest way to do this is using Connect Assist. Alternatively, the electrical contractor can complete a Form A directly through SA Power Network's REX portal, nominating Origin as the retailer. When we’re notified, we’ll raise the order for a new meter and arrange the installation. Or they can complete an Application to install an electricity meter and send it directly to Origin.

4. Meter installation

We'll arrange for a meter provider to install the electricity meter and turn the power on.


Connecting or installing a natural gas line

A gas service line request is best requested when your new build is at frame stage. Make sure you’re as accurate as possible with your lock-up date as this determines when the distributor will inspect the site.

You can either submit your natural gas requests using the Connect Assist portal or send your forms and other info to gasconnectionrequests@originenergy.com.au

By using Connect Assist, you can track the progress of the connections your plumber submits on your behalf.

1. Service line request

Send a service line request directly to the distributor, Australian Gas Networks – and make sure you do this at frame stage. You’ll need to have passed on accurate appliance and mega joule load information at this point.

2. Installation

Once they’ve received your request, they’ll have the service line installed.


Installing a natural gas meter

Once the gas service line has been laid, you’re ready for the natural gas meter to be installed at the property.

You can either submit your natural gas requests using the Connect Assist portal or send your forms and other info to gasconnectionrequests@originenergy.com.au

By using Connect Assist, you can track the progress of the connections your plumber submits on your behalf.

If you’ve submitted electricity or service line requests through Connect Assist, you’ll find the customer and site information is ready and waiting for you to select.

1. Meter Fix Request form

First, you’ll need to organise for the natural gas Meter Fix Request form (PDF 88KB) to be sent to us - be sure to do this as you near the end of construction. If you’re completing the connection in the customer's name you’ll also need to send through a signed Request for a New Energy Account (PDF 150 KB).

2. Meter installation

Once we’ve received your request, we’ll raise the order with the distributor to have the meter installed usually within five working days.

3. Handover

The property will now be ready for you to handover to the property owner.


Handing it over

Once the property owner has been handed the keys, it’s also time to handover the energy account to them - if you haven’t already done so during construction.

Just complete the Account closure and transfer request form (64KB) or submit your request using Connect Assist.

Please allow five clear working days for action to be taken. And be sure the request is not due on a Friday or the day before a public holiday.

If you don’t yet have a client to hand the property over to you’ll need to complete a Request a fiinal meter read form. Just allow five clear working days for us to action this – and for any consumption charges to stop being billed to you.

Note: disconnection fees may apply for a final read.


Connecting or installing an electricity meter

You can either submit your electricity requests using Connect Assist or send your forms and other details via email to newconnections@originenergy.com.au.

By using Connect Assist, you can track the progress of the connections your electrical contractor submits on your behalf.

If you've chosen to put the electricity account in the client's name, you'll need to send us a Request for a new energy account form.

1. Electrical work request form

First, you’ll need to organise for the electrical contractor to send us the completed Electrical Work Request (EWR) form and Certificate of Electrical Safety (CES). If they send them through Connect Assist, you can track the connection’s progress.

2. Electricity meter installation

The distributor will install the meter and turn the power on - allow up to ten working days for this to happen from the time the request is raised.


Connecting or installing a natural gas line

A gas service line request is best requested when your new build is at frame stage. Make sure you’re as accurate as possible with your lock-up date as this determines when the distributor will inspect the site.

You can either submit your natural gas requests using the Connect Assist portal or send your forms and other info to gasconnectionrequests@originenergy.com.au

By using Connect Assist, you can track the progress of the connections your plumber submits on your behalf.

1. Gas application form

First, you’ll need to organise for the service line request to be sent to us by completing the Gas application form (PDF 86 KB) within three months of lock-up. You’ll need to have accurate appliance and mega joule load (PDF 101 KB) information at this point, to make sure the appropriate lines are laid.

Once that’s done, we’ll get in touch with the distributor to have the service line installed.

2. Extra costs

If the job needs a quote (includes work not considered ‘standard’), we’ll get in touch with the applicant and set up a time for the distributor to visit and assess whether there are extra costs involved. This could take about 20 working days. The quote will include a timeframe to complete the work, which won’t start until these costs are paid in full.

3. Lock-up date 

By lock-up date, the distributor expects the site will be all clear and ready for the gas line to be installed. On this day, the planner will inspect the site and if it’s not ready yet, you’ll have to wait another ten working days before they return.

4. Approval

Once the planner has given the all clear to proceed, the gas service line will be installed - usually within 20 working days – though weather and availability of crew may impact these timings.


Installing a natural gas meter

Once the gas service line has been laid, you’re ready for the natural gas meter to be installed at the property.

You can either submit your natural gas requests using the Connect Assist portal or send your forms and other info to gasconnectionrequests@originenergy.com.au

By using Connect Assist, you can track the progress of the connections your plumber submits on your behalf. 

Before applying for the gas meter obtain the Certificate of Compliance number from your plumber. Make sure each Certificate of Compliance is not yet in lodged status.

If you’ve lodged electricity or service line requests through Connect Assist for a site, you’ll find the customer and site information is ready and waiting for you to select.

1. Gas application form

First, you or your plumber will need to complete the Gas application form (PDF 88 KB) and send it through to us – just make sure you do this near the end of construction.

2. Gas meter installation

Once we’ve got your request, we’ll get in touch with the distributor – this takes us two working days. The distributor will then have the meter installed - usually within another two working days.

3. Final plumbing work

The plumber can then complete the final plumbing work and fit the lines to the meter.

4. Ready for handover

After that, the property is ready for you to handover to your client.


Handing it over

Once the property owner has been handed the keys, it’s also time to handover the energy account to them - if you haven’t already done so during construction.

Just complete the Account closure and transfer form (64KB) or submit your request using Connect Assist.

Please allow five clear working days for action to be taken. And be sure the request is not due on a Friday or the day before a public holiday.

If you don’t yet have a client to hand the property over to you’ll need to complete a Request a fiinal meter read form. Just allow five clear working days for us to action this – and for any consumption charges to stop being billed to you.

Note: disconnection fees may apply for a final read.



More information

Fees and charges

See the fees for meter installations, upgrades, changes and removals.

Download Fees and charges (PDF 157 KB)

Energy price fact sheets

See electricity and natural gas energy prices for each state.

View energy price fact sheets

Find your distributor

Type in your postcode to find the distributor for your area.

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