We provide apartment blocks and buildings across the country with centralised hot water – where all the apartments in the block get their hot water from the same source.
Each apartment has its own meter though, so you’re only ever charged for what you use. Read more about some of the factors that can affect your hot water use in our hot water meter brochure (PDF 1.6 MB).
If you’re moving into a new apartment where we already supply centralised hot water, you can open an account with us and have your hot water connected below.
If you’re looking to close your centralised hot water account, it’s easy – you’ll just need to fill out and submit the form below.
Understand your agreement
Read our terms and conditions for the supply of Centralised Hot Water services.
Talk to us
Got a question about centralised hot water or received a letter from us about unauthorised usage in your apartment? Just give our team a call.
phone1800 684 993
Monday–Friday, 8 am–6 pm.
The quickest way to open or close a hot water account is with the online forms above. But if you’d rather, you can fill in the PDF version and email it to us at: