Contacting us from overseas

No matter where you are in the world, managing your account and getting your questions answered should be easy. Most of our services are available online so you can do just that.

With just few taps of your phone you can:

Download our app

For management of your electricity, natural gas, solar and hot water accounts. You can pay your billls, move house, request payment extensions, track your usage and jump onto our Live Chat.

Jump to Help & Support

Find answers quickly. Search help topics like billing, payments, meter reads and usage. We have hundreds of answers waiting for your search.

Get help & support

When you need to call

phone+61 399 570 052

Our international line operates on Australian time. We’re available between the hours of 7 am – 7 pm, Monday to Friday and Saturday 9 am – 5 pm AEST.

Message us, anytime

Send us a message! It’s the best way to get any info you’re after from our energy experts.

We’re here Monday to Friday, 7 am–9 pm, Saturday and Sunday 8 am–5 pm (AEST)

Message us