Contacting us from overseas
No matter where you are in the world, managing your account and getting your questions answered should be easy. Most of our services are available online so you can do just that.
With just few taps of your phone you can:
Download our app
For management of your electricity, natural gas, solar and hot water accounts. You can pay your billls, move house, request payment extensions, track your usage and jump onto our Live Chat.
Jump to Help & Support
Find answers quickly. Search help topics like billing, payments, meter reads and usage. We have hundreds of answers waiting for your search.
When you need to call
Our international line operates on Australian time. We’re available Mon–Fri 7am–7pm (AEST) and Sat 9am–5pm (AEST).
Message us, anytime
Send us a message! It’s the best way to get any info you’re after from our energy experts.
We’re here Mon–Fri 7am–9pm (AEST) and Sat–Sun 8am–5pm (AEST).