Message us anytime

Nice! You’ve jumped the phone queue. Our team can help you get sorted.

Send us a message anytime and our experts will reply as soon as they can. We’re online Monday to Friday, 7 am–9 pm, Saturday and Sunday 8 am–5 pm (AEST).

Message us

Message us, anytime to:

  • Enquire about paying your bill
  • Renew your plan or hear about more of our energy plans
  • Update your contact details, credit card or concession information
  • Find out what to do when you move house
  • Ask about setting up a payment extension

Online help

You can get support and step by step instructions to help with your billing, account and payment questions.


Message us with the Origin app!

It’s the best way to get help from our energy experts — it works like this:

1. Log in to the Origin app, turn notifications on

Switch notifications on in your phone settings, then you’ll instantly know when we’ve replied.

2. Send us a message

Send us a question and one of our energy experts will find your answer and get back to you.

3. Grab a cuppa, help is on the way

No need to wait, we’ll send an alert you when you’ve got a reply!

4. We’ve got it saved

We’ll keep all your message history in the one spot, so you can have a look whenever you’d like.