Message us anytime
Nice! You’ve jumped the phone queue. Our team can help you get sorted.
Send us a message anytime and our experts will reply as soon as they can. We’re online Monday to Friday, 7 am–9 pm, Saturday and Sunday 8 am–5 pm (AEST).
Message us, anytime to:
- Enquire about paying your bill
- Renew your plan or hear about more of our energy plans
- Update your contact details, credit card or concession information
- Find out what to do when you move house
- Ask about setting up a payment extension
Message us with the Origin app!
It’s the best way to get help from our energy experts — it works like this:
1. Log in to the Origin app, turn notifications on
Switch notifications on in your phone settings, then you’ll instantly know when we’ve replied.
2. Send us a message
Send us a question and one of our energy experts will find your answer and get back to you.
3. Grab a cuppa, help is on the way
No need to wait, we’ll send an alert you when you’ve got a reply!
4. We’ve got it saved
We’ll keep all your message history in the one spot, so you can have a look whenever you’d like.