Help & Support

Help & Support

 
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To get electricity and natural gas connected to your new home, small business or building site, use our Origin Connect portal or submit a new connection request form.


How can I find out if there’s supply at the site?

If you’re not sure whether there’s an electricity supply at the site, you can check with the distributor. If you have any questions about natural gas supply, we’ll be happy to help out – just give us a call on 1300 137 932. We're available Mon to Fri, 8am–5pm (AEST).


How do I find out who the distributor is at the property?

Distributors are each responsible for set geographic areas – so yours will depend on where you live. You may even find that there’s more than one distributor in your area. If you’re not sure who your distributor is, enter your postcode to find out.


How much will installation cost?

There are a couple of things that will affect the cost of installation, including the state you live in and the distributor in your area. You can find a full list of the fees related to meter installations, alterations and abolishment (PDF 417 KB)


How long will installation take?

The time it might take to get your electricity and natural gas set up varies from state-to-state. Find out more about the new connection timeframe and processes for your state.


What should I do if I'm not sure what my site address is?

For newer sites, it’s not uncommon for the address to be pending finalisation. But you can check for the most accurate address and you should use that to complete your paperwork. For more information, visit:


What is a truck appointment?

Sometimes, a network field crew need to go on-site along with the electrical contractor to perform works that couldn’t be done otherwise – they may need to disconnect an overhead supply, or connect a new underground connection. The appointment date and time will be pre-booked.

Standard works like solar metering or new connections don’t need a truck appointment – unless there’s something non-standard that needs to be done as well.

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