Make a name change on your Origin account

How to transfer services into someone else’s name

We transfer utilities within a household by starting a new agreement without fuss and free of charge.
We’ll need the new account holder to complete the steps below.

How to transfer services into your name

To become the primary account holder for your household, we’ll need to open a new account in your name.
Here’s how it works:

  1. Enter your details in the form and we’ll set up your new account. If the form is showing existing details, please log out of My Account.
  2. You’ll receive a new customer number and contract pack via email
  3. You’ll need to create a new log in for My Account
  4. A final bill for the old account will be issued to the previous account holder
  5. Origin will automatically end the old agreement

Ready to transfer your household’s Origin services to your name? Get started now.
FYI: You’ll need to ask the old account holder for any prior bill history as you won’t see this on your new account.

Do I need to make an account transfer?

If any of the scenarios below sound like yours, we can help move your services to a new name.


My housemate moved out

“I need to change the name on the gas and electricity bill.”


I have a concession I’d like to claim

“I need to become the primary account holder.”


I am dealing with a deceased estate

“I need to change the details on the energy account.”