Make a name change on your Origin account
How to add or remove a primary account holder
Change the primary account holder for your household
It’s pretty simple. We close down one account and open up another account, in a new name. Right now, we can only do it over the phone. Find out what you’ll need, and the right number to call, below.
Any of the below scenarios sound like yours?
If so, when you’re ready to transfer service across to a different name, we can help you out. Free of charge.
How to transfer utilities into someone else’s name
We transfer utilities within a household to a new name by simply ending one agreement and starting another. So, it’s important that we talk to the new account holder directly.
Before you pick up the phone, be sure the person taking over the electricity or gas bills is available to talk or ask them to call us directly; this will make it easy to transfer service into the new name.
You can save yourself some more time by skipping to the next section and finding out what’s required to get set up.
To change the primary account details on your energy account, give us a call. We will get a few basic details from you like your name, date of birth, phone number and email address.
Once we’ve created an account with your details and updated the primary name:
- You’ll receive a new customer number and contract pack
- You’ll need to create a new log in for My Account
- A final bill will be issued to the original account holder
- You’ll need to ask the old account holder for any prior bill history as you won’t see this on your new account