Want to understand your meter? We've got a visual guide for both standard and digital meters at:
Want to get hold of your meter data? You can use our online form:
What happens after I submit a self-meter read?
Have we sent you a bill?
Yes. Then we’ll reverse that bill and issue you a new one overnight. If you get your bills by email, you'll see your new bill within 24 hours. If you get your bills by post, it may take up to five business days.
If you sent us a self-meter read for the current bill period, i.e. we haven’t billed you for it yet; we’ll still issue your bill overnight. If your distributor can access your meter and sends us an actual reading for this bill period, we’ll use the distributor's read to issue your bill.
Which read will you use to issue my bill?
There are three types of read we can use to calculate and issue your bill. We use them in this order:
- If we have an actual read from your distributor, we’ll use that.
- If we don’t have an actual read, we’ll use your self-meter read.
By the way, you can only send us a self-meter read up to 10 days business days before or after your scheduled meter read date. You can find this date in My Account.
- If we don’t have an actual read or a self-meter read from you, we’ll use an estimated read from your distributor.