contact us

CHECK OUT OUR POPULAR LINKS

Message us on Facebook.

Email us

Email us about your home
Email us about your business

 

Or you can contact us through our social channels:

Facebook facebook.com/for-home.html
Twitter twitter.com/originhelp


Manage your account details online

Log in to My Account to view and pay your bills, renew or change your plan, update your contact details or send us a secure enquiry.

 

Log in

or

Register for My Account


my account support

Forgot your username?
(It's your email address)
Reset your email address

Forgot your password?

Reset your password

electricity & natural gas

Electricity & natural gas enquiries

7 am to 9 pm AEDT, Monday to Friday 
9 am to 5 pm AEDT, Saturday 


Moving house

13 MOVE
(13 66 83)

Moving overseas or away from Origin? You can disconnect your property online.

7 am to 9 pm AEDT, Monday to Friday 
9 am to 5 pm AEDT, Saturday 


Calling from overseas


lpg (all cylinder or bottled gas enquiries)

8 am to 6 pm AEDT, Monday to Friday


solar, hot water, heating & cooling

8 am to 6 pm AEDT, Monday to Friday


electricity & natural gas enquiries

1300 661 544

Moving overseas or away from Origin? You can disconnect your property online.

8 am to 6 pm AEDT, Monday to Friday


large corporate customers

You can contact your account manager 8:30 am to 5 pm AEDT, Monday to Friday.


lpg (cylinder or bottled gas enquiries)

8 am to 6 pm AEDT, Monday to Friday


solar

8 am to 6 pm AEDT, Monday to Friday

Sydney Head Office

Level 45, Australia Square
264-278 George Street,
Sydney NSW 2000

TELEPHONE
(02) 8345 5000

FAX
(02) 9252 9244


Adelaide

100 Waymouth Street,
Adelaide SA 5000

TELEPHONE
(08) 8217 5211

FAX
(08) 8217 5768


Brisbane

339 Coronation Drive, North Tower
Milton QLD 4064

TELEPHONE
(07) 3858 0202

FAX
(07) 3369 7840


Melbourne

321 Exhibition Street,
Melbourne VIC 3000

TELEPHONE
(03) 9652 5555

FAX
(03) 9652 5553


Corporate & Operations


Commercial & Industrial

100 Waymouth Street,
Adelaide SA 5000

TELEPHONE
(08) 8217 5800

FAX
(08) 8217 5855


Exploration & Production

Coronation Drive Business Park
135 Coronation Drive,
Milton QLD 4064

TELEPHONE
(07) 3858 0600

FAX
(07) 3369 7840


Energy Pacific

Level 45, Australia Square
264-278 George Street,
Sydney NSW 2000

TELEPHONE
(02) 8345 5000

FAX
(02) 9252 8633


Asset Management

100 Waymouth Street,
Adelaide SA 5000

TELEPHONE
(08) 8217 5211

FAX
(08) 8217 5690


Development

100 Waymouth Street,
Adelaide SA 5000

TELEPHONE
(08) 8217 5800

FAX
(08) 8217 5855


Generation Operations

100 Waymouth Street,
Adelaide SA 5000

TELEPHONE
(08) 8217 5211

FAX
(08) 8217 5880

Manage your holding

If you hold Origin shares you can securely view and manage your holdings and investment details online through Boardroom Ltd.

Shareholder login


Retail shareholders

Boardroom Limited
GPO Box 3993
Sydney South, NSW 2001

Email

TELEPHONE
1300 664 446

FAX
+61 2 9279 0664


Institutional investors

Origin Energy Limited
GPO Box 5376
Sydney, NSW 2001

TELEPHONE
(02) 8345 5000

FAX
(02) 9252 1566


Media contacts

Our media team are available for accredited media enquiries only.

Anneliis Allen
Group Manager, External Affairs
Corporate

(02) 8345 5119
0428 967 166

Tracy Ong
Senior External Affairs Manager

(02) 8345 5213
0408 400 227

 

Ryan Auger
External Affairs Manager Retail

(03) 8665 7905
0407 356 377

Christopher Zipf
Senior External Affairs Manager Queensland

(07) 3028 5398
0429 078 331


Outages and emergencies

unexpected POWER OUTAGES (ELECTRICITY & NATURAL GAS)

    


OUTAGE notifications

1300 791 458
If you have any questions about a planned outage.

24 hours a day, 7 days a week.


In an emergency

In an emergency that threatens life or property, call 000 straight away.


Need an interpreter?

To talk to an interpreter, call 1300 137 427 for all Origin enquiries.

هل تحتاج إلى مترجم؟ 
Origin للحصول على مساعدة أسرع واتصال مباشر بمترجم فوري، اتصل بالرقم 427 137 1300 لجميع استفسارات

통역사가 필요하세요?
통역사와의 직접 연락과 더 신속한 지원을 원하시면 1300 137 427로 전화하여 모든 Origin 문의를 하십시오

需要一位翻译?
要更快得到协助并直接接通一位翻译,有关Origin的一切问询都可拨打1300 137 427。

آیا به مترجم نیاز دارید؟
اگر هر سؤالی راجع به اُریجین- Origin دارید برای کمک سریع تر و ارتباط مستقیم با یک مترجم به 427 137 1300 زنگ بزنید.

CẦN THÔNG DỊCH VIÊN?
Muốn có người giúp mình nhanh hơn và được nối đường dây thẳng với thông dịch viên, quý vị hãy gọi số 1300 137 427 đối với mọi thắc mắc liên quan đến Origin


Problems? Complaints?

Your feedback helps us provide our customers with the best possible service. So if you feel that our service hasn’t been up to scratch, we have a process to ensure your issues are heard – and taken care of quickly, too.

Find out more

‘Do Not Call’ register

If you’d prefer not to receive any unsolicited phone calls, register your details with the Australian Communications and Media Authority. Of course, companies who have your consent to call you (which may include us), and some exempt organisations may still get in touch with you over the phone from time to time.

If you'd prefer not to receive marketing and special offer communications from Origin, you can join our Do Not Market list by calling 13 24 61.

Register for Do Not Call