Your moving house FAQs answered

Moving house? Here are some FAQs about changing energy connections, to help make your move simple.

Whether you’re a seasoned mover or moving out of home for the first time, it’s good to be in the know when it comes to connecting and disconnecting utilities. Luckily, it’s one of the easier tasks to tick off your moving checklist.

We’ve compiled our most frequently asked questions about energy connections in one place. Read about disconnecting and connecting utilities when moving houses, how long it usually takes and other helpful hints.

When should I disconnect power when moving?

Your current energy provider is responsible for disconnecting your utilities when you move, so before moving out you’ll need to call and organise the disconnection for the day after you move out.

While you can organise a disconnection at any time, avoid any hassles by giving your energy provider at least a week’s notice.

If you’re setting up an account with a new energy provider, and want to disconnect your utilities with Origin, please call us on 13 66 83.

Person inspecting meter box.

Do I need to be home for electricity connection?

Moving is a busy time and it can be difficult to navigate.

Luckily, in most states you aren’t required to be home for your electricity connection to go ahead. Simply ensure the electricity supply is switched off at the main switch beforehand and the technician can complete the electricity connection whether you’re there or not.

For Queensland and New South Wales Connections

If you live in Queensland or New South Wales, you may need to be at home to have electricity connected to your house. You shouldn’t attempt to turn off the power yourself – wait for the technician.

How do I change energy providers when moving house?

Moving house makes a great excuse for a fresh start, and that could mean it’s the perfect time to switch energy providers too.

We’ve made moving easy. Simply call us, or move online in less than five minutes. Just choose an energy plan, let us know your new address and the date you’re moving in. We will work to make sure you’re connected the day you move in.

How can I organise an urgent electricity connection?

Slipped your mind? Don’t worry, it’s simple! Just book your move online using the form for either new or existing customers before 1pm Monday to Friday and we’ll connect your power the next business day.

If you’re moving today and need an urgent electricity connection, please call us.

Call 13 Move (13 66 83)

How do I connect electricity to rental property?

If you’re moving into a rental property, it will more than likely already have utilities connected. Either the landlord or real estate agent will be able to let you know. Make sure you find out before moving in, so you’re not left in the dark on move in day!

To organise utilities for the rental property or to set up an account in your name, you simply need to call up the energy retailer or set up an account online.

How do you connect electricity to new build and how long does it take?

Connecting utilities is quick and easy, but it can take a little longer if you need an electricity or gas meter installed.

If you’re moving into a new build, utilities can take 10 to 20 days to get connected if a new meter installation is required. Make sure you check with your builder that the electricity and gas meters are installed or will be installed by the time you move in.

Find everything you need to get started with your electricity or natural gas here including information for property owners and builders, forms and application submissions.

If the energy meters are already installed, simply follow the process to connect electricity and gas either by phone or organise your move online.

Is weekend electricity connection available?

Electricity connections typically occur on a weekday, you can organise your move Monday to Friday (excluding public holidays) before 1 pm for next business day utility connections.

Ideas big and small

Moving hacks, energy saving tricks and innovations from pioneers of all ages – at Origin, we want to make energy simple. We’re Australia’s leading energy retailer and we’re striving to get energy right for our customers, communities and planet.

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