Your moving house FAQs answered

Moving house? Simplify your move with these FAQs about changing energy connections.

Whether you’re a seasoned mover or moving out of home for the first time, it’s good to be in the know when it comes to connecting and disconnecting utilities. Luckily, it’s one of the easier tasks to tick off your moving checklist.

We’ve compiled our most frequently asked questions about energy connections in one place. Read about disconnecting and connecting utilities when moving house, how long it usually takes and other helpful hints.

When should I disconnect power when moving?

Your current energy provider is responsible for disconnecting your utilities when you move. Before moving out you’ll need to call and organise the disconnection for the day after you move out.

While you can organise a disconnection at any time, avoid any hassles by giving your energy provider at least a week’s notice.

Person inspecting meter box.

Do I need to be home for electricity connection?

Moving is a busy time and it can be difficult to navigate.

Luckily, in most states you don’t need to be home for your electricity connection to go ahead. Just make sure the electricity supply is switched off at the main switch beforehand and the technician can complete the electricity connection whether you’re there or not.

For Queensland and New South Wales Connections

If you live in Queensland or New South Wales, you may need to be at home to have electricity connected to your house. You shouldn’t attempt to turn off the power yourself – wait for the technician.

How do I change energy providers when moving house?

Moving house makes a great excuse for a fresh start, and that could mean it’s the perfect time to switch energy providers too.

We’ve made moving easy – move online in minutes. Just choose an energy plan, let us know your new address and the date you’re moving in. We’ll work to make sure you’re connected the day you move in.

How can I organise an urgent electricity connection?

Slipped your mind? Don’t worry, it’s simple! Just book your move online using the form for either new or existing customers before 1pm Monday to Friday and we’ll connect your power the next business day.

If you’re moving today and need an urgent electricity connection, please call us.

How do I connect electricity to rental property?

If you’re moving into a rental property, it will more than likely already have utilities connected. Either the landlord or real estate agent will be able to let you know. Make sure you find out before moving in, so you’re not left in the dark on move in day!

To organise utilities for the rental property or to set up an account in your name, you simply need to call up the energy retailer or set up an account online.

How do you connect electricity to new build and how long does it take?

Connecting utilities is quick and easy, but it can take a little longer if you need an electricity or gas meter installed.

If you’re moving into a new build, utilities can take 10 to 20 days to get connected if a new meter installation is required. Make sure you check with your builder that the electricity and gas meters are installed or will be installed by the time you move in.

Find everything you need to get started with your electricity or natural gas here including information for property owners and builders, forms and application submissions.

If the energy meters are already installed, simply follow the process to connect electricity and gas either by phone or organise your move online.

Is weekend electricity connection available?

Electricity connections typically occur on a weekday. You can organise your move Monday to Friday (excluding public holidays) before 1pm for next business day utility connections.

Why Origin?

Moving house is stressful enough, so let us take care of getting your energy connected. With our Move Promise we’ll make sure your power’s on the next business day (when you book online before 1pm Monday to Friday). For added peace of mind, our Moves Promise guarantees that in the event we can’t power your home the next business day, we’ll give you $400 (incl GST) credit per day for related expenses.*

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