Price is important, we get that. No one wants to pay more than they need to for their energy.
In 2019, new Australian energy laws were introduced to make energy plans and discounts easier to understand. In many states, a "reference price" or "default offer" was brought in, which electricity providers now base their discounts off. What does this mean for you? Well, it means you can be more confident when comparing energy providers, and weigh up all the options more easily.
When comparing, it's important to make sure you're getting not just the 'cheapest rate', but the best value. Here's our top tips for cutting through the noisy ads and really make sure you're getting the best bang for your buck.
1. Understand how pricing works
To find the best deal on electricty and gas, it's important to understand how the prices work. It's complicated, but once you've got your head around it, you'll be able to make sure you're on a good deal for your area. Check the usage rates and the supply rates (in cents per kWh for electricty, and cents per MJ for natural gas), and look out for hidden fees (more on this below). Read our pricing explained page to become an energy pricing pro.
2. Look out for hidden exit fees
This is a big one. What might seem like a great deal at the time could sting you with hidden fees in the long run. Things change sometimes, and it's important that you're able to change your energy plan when you need to. At Origin, we don't have exit fees or lock in contracts on our residential plans. You're free to change or cancel your plan whenever you like.
3. Make sure there's help when you need it
A good price is great, but a good price plus peace of mind is better. We've invested a lot in our customer help and support, and it shows. In fact, we've now got over 3.4 million people trusting us to power their homes.
You can chat to us when you need to, call us if you want to, and browse help articles online 24/7.
4. Look for smarter ways to manage your energy
Time is money, or so they say. With a today's busy lifestyle, you need to make sure that managing your energy isn't taking up more time than it needs to.
With My Account and the Origin app, you can make a payments on the go with the tap of a button, check in on your usage, or see when your next bill is due. You can also see past bills, submit your own meter reads, and set up notifications like bill reminders. Read all about it.
5. Is green energy important to you?
Green energy is the future, so make sure that your energy provider is a leader in green energy solutions. At Origin, we've put more solar on Australian rooftops than any other company. We're big believers in a greener future: we've invested over $800 million toward a renewable energy future. Check out some of our exciting green energy news, like our collaboration with Hyundai electric vehicles, or our Virtual Power Plant trial in Victoria.