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1. Pick your plan
Pick an energy plan for your new place using Help Me Choose or Compare Plans.

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2. Bundle internet – optional
When moving, bundle your energy and internet and save $10/month.^

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3. Add your details
Tell us your new address and move in date and book your connection in around 5 minutes.

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4. Stay in the loop
Track your move from start to finish. We’ll send you SMS and email updates, so you’re always up to date.

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1. Book your move in My Account
Tell us your new address and move in date and book your connection in around 5 minutes

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2. Bundle internet – optional
Add an internet plan and save $10/month once you have an Origin energy account.^

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3. Stay in the loop
Track your move from start to finish. We’ll send you SMS and email updates, so you’re always up to date.

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4. Fill out a disconnection form
Let us know if you need your current address disconnected. This does not happen automatically when you move.


Your moving questions, answered

We want to take some stress out of your move with our Move Promise – whether it’s booking your move online in minutes, getting SMS updates or getting your power on next business day when you book online before 1 pm Monday to Friday. We’re with you every step of the way. Origin’s Move Promise also gives you the reassurance of a guarantee that gives you $400 (incl GST) credit per day for related expenses, in the event we can’t power your home the next business day.*

We can get you into your new home in 3 easy steps

  1. To get your power on

    Give us your new address and we can book your connection now in under 5 minutes. You pick the connection date, we do the rest. 

    If you’re already an Origin customer, head to My Account or the Origin app and book in your move from there. It's easy and only takes a few minutes.
  2. While we set up your new address

    Look out for an email from us confirming your move, then head to My Account and register or log in. You can track the status of your connection there. We’ll also keep you updated with SMS or email to let you know where everything’s at during the moving process.
  3. Disconnecting your old house

    If you're changing energy companies, contact your old energy provider to disconnect your old home and get your final bill.

    If we supplied the energy at your old house, you can disconnect in My Account or the app. If you’re moving out, but a housemate is staying in the house, make sure you chat to us before you disconnect.

Fees are charged by the distributor when you move house or disconnect your old address. You'll see these charges on your energy bill.

Connection fee: between $12 and $86. This will on your first bill from Origin at your new address.

Disconnection fee: appears on the final bill at your old address. For Origin customers, disconnection fees range between $8 and $66.

When you book a move online, we’ll let you know the exact fees. Or, you can look up the moving fees for your state.

For a next-business-day electricity connections, let us know online before 1 pm, Monday to Friday, excluding public holidays. * Natural gas connections can take up to three business days.

Outside of these times, or for same-day connections, call us on 13 MOVE (13 66 83). An energy expert can help, and will let you know if any extra fees apply. See moving fees to find out more. 

That depends on where you live and whether or not the property has been disconnected. Don't worry though, once you've booked your move we'll keep in touch every step of the way and let you know what you need to do. Just keep an eye on your emails and we'll let you know the process.

If you're in Queensland and your new home doesn't currently have power, a Visual Safety Inspection (VSI) is required by law. When you book your move, you'll be asked to choose a 5 hour window for when this inspection can take place. 

Electricity can be connected the next business day if you let us know online before 1pm Monday to Friday (excluding public holidays) *. Natural gas connections can take up to three business days, though. So make sure you book with plenty of time if you want them connected together.

Outside of these times, or for same-day connections, call us on 13 MOVE (13 66 83). An energy expert can help, and will let you know if any extra fees apply. See moving fees to find out more. 

Need to move your internet as well? Origin now offers nbn™, Fibre and ADSL plans with monthly discounts for electricity and natural gas customers. Find out if you could be saving on your internet bill with our energy and internet bundle offers.

See our internet bundle deals

Each distributor does things a little differently. You can arrange your move as far in advance as you like, just pick the day before you're due to move in as the connection date.

If you're in a hurry, let us know online Monday to Friday (excluding public holidays) before 1 pm *, and we can get your electricity connected the next business day.

That means that if you arrange your move on a Tuesday before 1 pm, your new house could be connected on the Wednesday. If you arrange your move on a Friday afternoon after 1 pm, your house will be connected on the next Tuesday.

Outside of these times, or for same-day connections, call us on 13 MOVE (13 66 83). 

Contact your old energy provider to disconnect your old home and get your final bill. If you're already an Origin customer, you can disconnect your house in My Account or the app.

When should I disconnect my current address?

Choose the disconnect date that suits you. Some meters can be disconnected from 7am on the day you choose, so if you need power on your moving day, it might be best to disconnect the day after.

I'm moving, but I don't want to disconnect my old house

Moving to a new property doesn't automatically disconnect your current address. You can keep the address active for as long as you like, and close it in My Account when the timing suits you. If you're leaving the house but want to set up the account in someone else's name (like a housemate), get the new account holder to sign up at our compare page or give us a call on 13 MOVE (13 66 83) .

How much notice do I need to give to disconnect an address?

Your distributor will come out to do a final meter read, which requires 3-4 business days notice. 

If you're moving to a new apartment, and you've been told that we supply the energy, head over to our centralised energy page. You can learn more about embedded network plans, and sign up there. It's a pretty easy process, just fill in the form and we'll be in touch.


About to move? Read this first

Shifting everything from one home to another might seem overwhelming, but you can make it easier on yourself with these 9 packing hacks.

Read the full story

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Important information

* Not available in all areas or for new properties – for more info, see our full terms and conditions. Book your move online before 1 pm Monday to Friday (excluding public holidays) for next business day electricity connections. Outside of this time, or for same day connections, call us on 13 MOVE (13 66 83). Please note, natural gas connections can take up to 3 business days.

Queensland customers who require a visual safety inspection or live in an excluded location are not eligible for Origin's Move Promise. 

^ The $10 per month saving off our broadband plans only applies to residential customers who already have electricity, natural gas, hot water and/or centralised energy accounts with us.