New energy connections

Request a new electricity or natural gas connection

Who’s paying the account?

To get a new energy supply connected we need to set up an account. Where possible, we recommend putting the account in the property owner’s name, as it avoids paperwork and any interruption to supply during handover.

Whoever is paying needs to complete and sign a Request for new energy account form (PDF 92 kB). If you have an existing multi-site agreement, you don’t need to complete this form.


New electricity connections

To get an electricity supply and meter installed:

  1. Once the electrical contractor has completed the electrical switchboard work on site, they need to complete a Request for service (RFS) form (PDF 94 kB) form and send it to Evoenergy (formerly ActewAGL).
  2. Complete a new connection request through either:
  3. The meter provider will install the meter and turn the power on. There may be delays if the request is inaccurate or is missing information.

New natural gas connections

To get a natural gas service line and meter installed:

  1. To make sure that appropriate lines are laid, use our Gas connection appliance checklist (PDF 114 kB) to ensure that you have accurate appliance and megajoule load information.
  2. Complete a new connection request through either:
  3. Once that’s received, we’ll get in touch with the distributor. There may be delays if the request is inaccurate or is missing information. When the site is clean and ready the distributor will install the gas service line. This can take six to eight weeks. Normally the gas meter will be fitted at the same time. 

Important: some jobs may incur extra costs. If the job needs a quote, we’ll be in touch to set up a time for the distributor to assess the work involved. This could take up to 20 working days for residential connections, and up to 65 working days for commercial connections. The quote will include a timeframe to complete the work. Work can't start until the costs are paid in full.


New LPG connections

To get a new LPG supply connected, visit our LPG website.

Who’s paying the account?

To get a new energy supply connected we need to set up an account. Where possible, we recommend putting the account in the property owner’s name, as it avoids paperwork and any interruption to supply during handover.

Whoever is paying needs to complete and sign a Request for new energy account form (PDF 92 kB). If you have an existing multi-site agreement, you don’t need to complete this form.


New electricity connections

The process in New South Wales varies for different electricity distributors. If you’re not sure who your distributor is, find your distributor.

Ausgrid customers

To get an electricity supply and meter installed:

  1. Apply to Ausgrid for a connection via their portal, Ausgrid Connection Application
  2. After you receive the National Metering Identifier (NMI), complete a new connection request through either:
  3. The meter provider will install the meter and turn the power on. There may be delays if the request is inaccurate or is missing information.

Endeavour Energy and Essential Energy customers

To get an electricity supply and meter installed:

  1. Complete a new connection request through either:
  2. The meter provider will install the meter and turn the power on. There may be delays if the request is inaccurate or is missing information.

New natural gas connections

To get a natural gas service line and meter installed:

  1. To make sure that appropriate lines are laid, use our Gas connection appliance checklist (PDF 114 kB) to ensure that you have accurate appliance and megajoule load information.
  2. Complete a new connection request one of three ways
  3. Once that’s received, we’ll get in touch with the distributor. There may be delays if the request is inaccurate or is missing information. When the site is clean and ready the distributor will install the gas service line. This can take six to eight weeks. Normally the gas meter will be fitted at the same time. 

Important: some jobs may incur extra costs. If the job needs a quote, we’ll be in touch to set up a time for the distributor to assess the work involved. This could take up to 20 working days for residential connections, and up to 65 working days for commercial connections. The quote will include a timeframe to complete the work. Work can't start until the costs are paid in full.


New LPG connections

To get a new LPG supply connected, visit our LPG website.

Who’s paying the account?

To get a new energy supply connected we need to set up an account. Where possible, we recommend putting the account in the property owner’s name, as it avoids paperwork and any interruption to supply during handover.

Whoever is paying needs to complete and sign a Request for new energy account form (PDF 92 kB). If you have an existing multi-site agreement, you don’t need to complete this form.


New electricity connections

To get an electricity supply and meter installed:

  1. Once the electrical contractor has completed the electrical switchboard work on site, they need to complete a request using the Energex portal.
  2. Complete a new connection request through either:
  3. The meter provider will install the meter and turn the power on. There may be delays if the request is inaccurate or is missing information.

New natural gas connections

Natural gas needs to be connected in two stages. First the service line needs to be installed, and then the meter can be installed.

Natural gas service line

A new service line is best requested when the build is at frame stage. Be as accurate as possible with your site lock up date as this determines when the distributor’s planner will inspect the site. If the inspector says the site is not clear and ready, you’ll have ten working days before another visit.

  1. To make sure that appropriate lines are laid, use our Gas connection appliance checklist (PDF 114 kB) to ensure that you have accurate appliance and megajoule load information.
  2. Complete a new connection request through either:
  3. Once that’s received, we’ll get in touch with the distributor. There may be delays if the request is inaccurate or is missing information. When the planner has approved the site, the gas service line will usually be installed within 30 working days, although weather and availability of crew may impact these timings. 

Important: some jobs may incur extra costs. If the job needs a quote, we’ll be in touch to set up a time for the distributor to assess the work involved. This could take up to 20 working days for residential connections, and up to 40 working days for commercial connections. The quote will include a timeframe to complete the work. Work can't start until the costs are paid in full.

Natural gas meter

Send through your natural gas meter request near the end of construction. You can also submit this at the same time as the service line request – which means the gas service line and meter installation will be done together.

  1. Complete a new connection request through either:
  2. Once that’s received, we’ll get in touch with the distributor. There may be delays if the request is inaccurate or is missing information. This takes us two working days. The distributor will have the meter installed, usually within another two working days. 

New LPG connections

To get a new LPG supply connected, visit our LPG website.

Who’s paying the account?

To get a new energy supply connected we need to set up an account. Where possible, we recommend putting the account in the property owner’s name, as it avoids paperwork and any interruption to supply during handover.

Whoever is paying needs to complete and sign a Request for new energy account form (PDF 92 kB). If you have an existing multi-site agreement, you don’t need to complete this form.


New electricity connections

To get an electricity supply and meter installed:

  1. Once the electrical contractor has completed the electrical switchboard work on site, they need to complete a request using the SA Power Networks REX Portal.
  2. Complete a new connection request through either:
  3. The meter provider will install the meter and turn the power on. There may be delays if the request is inaccurate or is missing information.

New natural gas connections

Natural gas needs to be connected in two stages. First the service line needs to be installed, and then the meter can be installed.

Natural gas service line

A new service line is best requested when the build is at frame stage. Send a service line request directly to the distributor, Australian Gas Networks. Include accurate appliance and megajoule load information in your request. Be as accurate as possible with your lock-up date as this determines when the distributor will inspect the site.

Once Australian Gas Networks has received your request, they’ll have the service line installed. When the gas service line has been laid, the natural gas meter can be installed at your property.

Natural gas meter

Send through your natural gas meter request near the end of construction. You will need the Meter Installation Reference Number (MIRN ) provided by the distributor when the service line was installed.

  1. Complete a new connection request through either:
  2. Once that’s received, we’ll get in touch with the distributor to have the meter installed, usually within five working days. There may be delays if the request is inaccurate or is missing information.

New LPG connections

To get a new LPG supply connected, visit our LPG website.

Who’s paying the account?

To get a new energy supply connected we need to set up an account. Where possible, we recommend putting the account in the property owner’s name, as it avoids paperwork and any interruption to supply during handover.

Whoever is paying needs to complete and sign a Request for a new energy account form (PDF 93 kB). If you have an existing multi-site agreement, you don’t need to complete this form.


New electricity connections

The process in Victoria varies for different electricity distributors. If you’re not sure who your distributor is, find your distributor.

CitiPower & PowerCor customers

To get an electricity supply and meter installed:

  1. Once the electrical contractor has completed the electrical switchboard work on site, they need to complete a request using the eConnect Portal
  2. Complete a new connection request through either:
  3. The distributor will install the meter and turn the power on. Allow up to 10 working days from the day the request is received for this to happen. There may be delays if the request is inaccurate or is missing information.

AusNet, Jemena, and United Energy customers

To get an electricity supply and meter installed:

  1. Once the electrical contractor has completed the electrical switchboard work on site, they need to complete an Electrical Work Request (EWR) form, and a Certificate of Electrical Safety (CES) form.
  2. Complete a new connection request through either:
  3. The distributor will install the meter and turn the power on. Allow up to 10 working days from the day the request is received for this to happen. There may be delays if the request is inaccurate or is missing information.

New natural gas connections

Natural gas needs to be connected in two stages. First the service line needs to be installed, and then the meter can be installed.

Natural gas service line

A new service line is best requested when the build is at lock up stage. Be as accurate as possible with your site lock up date as this determines when the distributor’s planner will inspect the site. If the inspector says the site is not clear and ready, you’ll have ten working days before another visit.

  1. To make sure that appropriate lines are laid, use our Gas connection appliance checklist (PDF 114 kB) to ensure that you have accurate appliance and megajoule load information.
  2. Complete a new connection request through either:
  3. Once that’s received, we’ll get in touch with the distributor. There may be delays if the request is inaccurate or is missing information. When the planner has approved the site, the gas service line will usually be installed within 30 working days, although weather and availability of crew may impact these timings.

Important: some jobs may incur extra costs. If the job needs a quote, we’ll be in touch to set up a time for the distributor to assess the work involved. This could take up to 20 working days for residential connections, and up to 40 working days for commercial connections. The quote will include a timeframe to complete the work. Work can't start until the costs are paid in full.

Natural gas meter

  1. Get the Certificate of Compliance number from the gas contractor. Make sure each Certificate of Compliance is not yet in lodged status.
  2. Complete a new connection request through either:
  3. Once that’s received, we’ll get in touch with the distributor. This takes us two working days. The distributor will have the meter installed, usually within another two working days. There may be delays if the request is inaccurate or is missing information.

New LPG connections

To get a new LPG supply connected, visit our LPG website.

Helpful links

attach_money

Fees and charges

The full list of fees and charges for your state. 

Meter installation, alteration and abolishment fees (PDF 157 KB)

local_shipping

Find your distributor

Tell us your postcode to see the distributor for your area.

Find your distributor

description

Energy pricing

Electricity and natural gas energy prices for each state.

View energy fact sheets and basic plan information documents

schedule

Timeframes

The timeframes that apply for your connection or change request.

See our timeframes