How do you tell a scam from a real Origin message?

We’ve all received them; emails that look just a little off, text messages that don’t look legitimate or an unexpected phone call asking you for information you don’t normally give out over the phone.

They’re often scams and they’re becoming more common. From the fake energy provider threatening to cut off your power, to the ever popular African prince looking for a bank account to store his millions, scammers are working harder and harder to get their hands on your hard earned money, or worse, your identity.

Scammers often mimic legitimate companies, like Origin, to trick you into opening a fake email, clicking on links, making a payment or even giving away your personal details.

How to stay safe online

Scam emails (otherwise known as “phishing”) set out to deceive people into providing their personal details. These fake emails often include a corporate logo and look like they’ve come from a legitimate company.

If you believe you’ve received a scam Origin email, we also encourage you to report it to www.scamwatch.gov.au

What should you do if you think you’ve received a scam email?

  • Close it and contact us
  • Forward the fake email to enquiry@originenergy.com.au so we can investigate further

Do not:

  • Click on links
  • Open attachments
  • Download pictures
  • Forward the scam email to others

How to spot a scam

Be on the front foot, here’s how you can tell if an email or text is a scam or a real Origin email:

  • It might be an email scam if the sender has a suspicious email address.
  • You’ll always have options on how to pay your bills. You can find a list of our payment methods on our website.
  • If you receive a suspicious email you suspect could be a scam Origin email, the quickest way to confirm whether it’s real or not is to check your account either using My Account or the Origin App. Your most current energy bill and billing history will appear there.

Other scams to watch out for

  • Emails, or phone calls, involving fake orders or requests for specific parts being sent from individuals claiming to be part of the Origin Procurement team. Origin will only send emails from originenergy.com.au or origin.com.au emails. Emails sent from other domains that may look similar should be treated as suspicious. We encourage our suppliers to be vigilant when receiving any such requests and to ensure they’re familiar with Origin’s standard supplier process.
  • Emails offering you amazing job opportunities. Before offering any positions, Origin undertakes a thorough interview process. This usually involves both face to face and telephone interviews – we also ask candidates apply for roles formally via our website. You can view all of our current opportunities, and sign up for job alerts, via our Careers page.

What can you do if you’ve fallen victim to a scam?

If you believe you’ve been a victim of a scam online, here’s what to do next:

  • Call our customer service team on 13 24 61
  • Contact your financial institution immediately
  • Disconnect your computer from the internet and run an anti-virus scan
  • Report it to Scamwatch so they can warn others about the scam email

How to contact us

If you’re concerned about any communications you’ve received, and would like to speak to us directly, you can reach out to us by:

  • Calling our customer service team on 13 24 61
  • Contacting us via Facebook Messenger (you can be sure it’s us by the blue verified tick) or send us a direct message on Twitter.
  • Or chat with one of our friendly agents via Live Chat

Use our app to be sure it’s us

To be sure it’s us, you can view correspondence and pay your energy bills from the Origin App or by logging into My Account.

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