Meter Installations & Alt VIC

If you're having energy works done at your property, we suggest checking with your builder who will be paying for any meter installation and energy connection fees, and energy usage during construction.

 

If you'll be the account holder for the energy during construction, you can tell your builder or electrician that you want the energy account set up with Origin. When you move into the property, you don't need to organize anything as the account is already in your name.

If your builder has the energy account in their name during construction, you can ask them to transfer the account into your name in time for when you move into the property, using the account transfer form (64KB). We'll then try to contact you to set up your account. Transferring the account into your name will ensure energy supply to the property won't be interrupted when the builder closes their account.

 

Getting a new electricity meter installed

Before a meter can be installed, upgraded or removed, work by a licensed electrical contractor will need to be ready at your property. A new meter can usually take up to 10 business days, and an upgrade or change can take up to 20 business days (depending upon the weather, site access and conditions).

1

Once your electrical work is complete, your contractor will arrange an inspection and send us a certificate of electrical safety and the Electrical Works Request (EWR) form (47KB).

2

Once we process the request and set up an account, which usually takes 2 business days, we'll raise an order with your distributor. If you are paying for the connection, we’ll set up an account and ensure you’ve been notified of any fees.

 

3

It can generally take up to 10 business days for your distributor to install your meter and turn the power on. Upgrades and changes (including solar) can generally take up to 20 business days.

4

Your distributor will charge a connection fee (114KB). If you are paying the connection fee, this will be added to the first bill from us. We don't add any charges to these costs.

This can take up to 20 business days. To get things underway, you'll need to complete an abolishment form (34KB). Before work starts, make sure that there's clear access to your site. Origin needs to be the retailer at the property to arrange the abolishment. Your distributor will charge a fee which will come through on a bill from us.

  1. Your electrical contractor will arrange an inspection and send us a certificate of electrical safety and the Electrical Works Request (EWR) form  (47KB).
  2. Once we process the request and set up an account, which usually takes 2 business days, we'll raise an order with your distributor. If you are paying for the connection, we’ll set up an account and ensure you’ve been notified of any fees.
  3. It can generally take up to 10 business days for your distributor to install your temporary supply meter and turn the power on.
  4. Your distributor will charge a connection fee (114KB). If you are paying the connection fee, this will be added to the first bill from us. We don't add any charges to these costs.

If you're in the Powercor and Citipower distribution zones we can arrange for an unmetered or watchman supply connection. To get things underway, your electrician will send us an electrical works request form. We'll process the request and raise an order with your distributor. They'll organise the connection with your electrician. If there are any fees, these will be charged directly to you by Powercor and Citipower.

If your property has obstructions (like temporary fencing or rubbish), or if there are any defects found, your distributor may not complete the work and you may be charged a wasted truck fee.

Once your solar panels are installed, your Electrician or Installer will submit documentation to us, so we can make the meter solar capable. We'll raise a request to your distributor and you'll receive an SMS or email with the reference details and information about any fees and timeframes. Most distributors generally take 20 business days to complete the works.

You'll also need to complete a feed in tariff agreement which will allow us to credit your account for the value of the energy that's gone back into the grid. Find out more about solar or email us at solarmeters@originenergy.com.au.

To find your Energy Distributor, enter the postcode below. If you're not sure whether there's electricity supply in your area, check with your distributor. For natural gas supply queries, call us on 1300 132 480 weekdays 8am – 5pm AEST.

Find your distributor

Getting a natural gas service connection

To get natural gas connected to your property is a two part process. A service line will need to be installed to connect your property to the main gas line in the street, and then a natural gas meter will need to be installed. We will confirm there is a natural gas supply available to your property.

If you've been asked to arrange this yourself, remember it will take a minimum of 20 business days to install the natural gas service line and up to 5 business days to install a meter. For commercial or complex properties you'll need a quote, which will extend the completion time to a minimum of 40 business days to install a natural gas service line (depending upon the weather).

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Most builders will arrange to have a natural gas service line installed. But if you have to do this yourself, send us a gas application form (72KB). Or for commercial properties a com gas application (101KB) and appliance checklist form (21KB).

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We'll raise an order with your distributor who'll confirm the type of service you need and whether there are any costs. For commercial or complex properties you'll need a quote.

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If there aren't any costs, your service line installation will usually take a minimum of 20 business days. Once the work is complete you'll need to arrange a natural gas meter installation.

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It can generally take up to 20 business days to get a quote from your distributor. For commercial properties it can generally take up to 40 business days. If there are any costs, payment will be required before the work starts. Once the work is complete you'll need to arrange a new meter installation.

 

Once the service line is installed you'll need to book a meter installation. Just complete and send the meter fix application (65KB) and we'll arrange your distributor to install your meter. This can generally take up to 5 business days.

We can arrange an obligation free quote from your local distributor to have the work completed. Call us on 1300 132 480 weekdays between 8am – 5pm AEST.

There are lots of things to consider before you start demolition or excavation works at your property. You’ll need the right plans, tools and help to get the job done properly. But the most important thing to think about before you get started is making sure your work site is safe – and that means removing the gas line and meter. This can take up to 20 business days once we’ve received your request, so it’s a good idea to plan ahead. Get started by filling out an abolishment form (291KB) and making sure there's clear access to your site (and remember, we can only remove gas supplied by Origin, so if you’re with another retailer, you’ll need to talk to them).

Ready to get started? Give us a call on 1300 132 480 to get your gas abolishment sorted (we’re here weekdays between 8am and 5pm AEST).

There are a range of options for LPG supply with Origin. To set up an account, or to order an LPG cylinder using your existing account number, visit Origin LPG.

To arrange installations for units or multi-site developments, call us on 1300 132 480 weekdays between 8am – 5pm AEST.

To arrange for centralised hot water or natural gas installation for a high rise development, email us at high-rise@originenergy.com.au. Find out more about centralised hot water supply for your development.

Your distributor won't move obstructions (like temporary fencing, pallets, bricks or rubbish) to lay the line, so make sure your site has clear access before work begins.

To find your Energy Distributor, enter the postcode below. If you're not sure whether there's electricity supply in your area, check with your distributor. For natural gas supply queries, call us on 1300 132 480 weekdays 8am – 5pm AEST.

Find your distributor

For information on meter installation and alteration charges refer to our fees document (114KB) and for energy prices refer to our energy price fact sheets.


Need help with your new meter installation, change or removal?

Electricity meter installations: newconnections@originenergy.com.au
Natural gas service line connection and enquiries: gasconnectionrequests@originenergy.com.au
Natural gas meter installation and enquiries: gasmeterfixvic@originenergy.com.au

Contact us by telephone: 1300 132 480, Monday - Friday 8am-5pm AEST


MORE INFORMATION

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Moving home

We’ll make it quick and easy to move your energy services over to a new address.

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Fees and charges illustration

Fees and charges

See the fees for meter installations, upgrades, changes and removals.

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Energy price fact sheets illustration

Energy price fact sheets

See electricity and natural gas energy prices for Vic.

See price fact sheets

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Builders

Submit and monitor your connection applications online.

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