If you're having energy works done at your property, we suggest checking with your builder who will be paying for any meter installation and energy connection fees, and energy usage during construction.
If you'll be the account holder for the energy during construction, you can tell your builder or electrician that you want the energy account set up with Origin. When you move into the property, you don't need to organize anything as the account is already in your name.
If your builder has the energy account in their name during construction, you can ask them to transfer the account into your name in time for when you move into the property, using the account transfer form (64KB). We'll then try to contact you to set up your account. Transferring the account into your name will ensure energy supply to the property won't be interrupted when the builder closes their account.
This can take up to 20 business days. To get things underway, you'll need to complete an abolishment form (34KB). Before work starts, make sure that there's clear access to your site. Origin needs to be the retailer at the property to arrange the abolishment. Your distributor will charge a fee which will come through on a bill from us.
- Your electrical contractor will arrange an inspection and send us a certificate of electrical safety and the Electrical Works Request (EWR) form (47KB).
- Once we process the request and set up an account, which usually takes 2 business days, we'll raise an order with your distributor. If you are paying for the connection, we’ll set up an account and ensure you’ve been notified of any fees.
- It can generally take up to 10 business days for your distributor to install your temporary supply meter and turn the power on.
- Your distributor will charge a connection fee (114KB). If you are paying the connection fee, this will be added to the first bill from us. We don't add any charges to these costs.
If you're in the Powercor and Citipower distribution zones we can arrange for an unmetered or watchman supply connection. To get things underway, your electrician will send us an electrical works request form. We'll process the request and raise an order with your distributor. They'll organise the connection with your electrician. If there are any fees, these will be charged directly to you by Powercor and Citipower.
If your property has obstructions (like temporary fencing or rubbish), or if there are any defects found, your distributor may not complete the work and you may be charged a wasted truck fee.
Once your solar panels are installed, your Electrician or Installer will submit documentation to us, so we can make the meter solar capable. We'll raise a request to your distributor and you'll receive an SMS or email with the reference details and information about any fees and timeframes. Most distributors generally take 20 business days to complete the works.
You'll also need to complete a feed in tariff agreement which will allow us to credit your account for the value of the energy that's gone back into the grid. Find out more about solar or email us at email@example.com.
Once the service line is installed you'll need to book a meter installation. Just complete and send the meter fix application (65KB) and we'll arrange your distributor to install your meter. This can generally take up to 5 business days.
We can arrange an obligation free quote from your local distributor to have the work completed. Call us on 1300 132 480 weekdays between 8am – 5pm AEST.
This can take up to 20 business days once your distributor receives the request. To get things underway, you'll need to complete an abolishment form (291KB). Before work starts, make sure that there's clear access to your site. Origin needs to be the retailer at the property to arrange the abolishment.
To arrange installations for units or multi-site developments, call us on 1300 132 480 weekdays between 8am – 5pm AEST.
Your distributor won't move obstructions (like temporary fencing, pallets, bricks or rubbish) to lay the line, so make sure your site has clear access before work begins.
Need help with your new meter installation, change or removal?
Electricity meter installations: firstname.lastname@example.org
Natural gas service line connection and enquiries: email@example.com
Natural gas meter installation and enquiries: firstname.lastname@example.org
Contact us by telephone: 1300 132 480, Monday - Friday 8am-5pm AEST