We understand this news may be a surprise. We’d like to assure you that your electricity supply won’t be disrupted as a result of this change – and that we’re committed to sorting everything out for you as quickly as we can.
Below you’ll find some important information about the way we have to set up your new Origin account, and in some places we’ve asked you to get in touch where we need information from you.
We’ve got a team of people already working on this, but it’ll still take us a bit of time to piece together all the information we’ll receive from Urth Energy, your distributor (the network provider business that manages the electricity poles and wires to your property) and the energy market operator, AEMO.
We’ll send you an initial letter with the details of your new Origin account, and then when we’ve set your account up we’ll send you another letter to confirm that you’re now in our system.
If you contact us about any of the information below, we may have to make a note of it and get back to you if necessary after we’ve set your account up.
We’ll do our best to help out with any queries or concerns, but until we have all the information about your account that we should have there may be some things we just don’t know yet.