Terms and Conditions
Energy plan period
This energy plan starts from the supply start date and will continue until we or you end it.
Under this energy plan you receive the applicable discount(s) set out in the Details section of your energy agreement.
The discount(s) do not apply to other charges such as GreenPower or Green Gas. If we make any changes to the usage and supply charges (in accordance with our Agreement Terms) your discount(s) will continue – but will just apply to the new charges. We may vary your discount at any time where we give you 20 business days’ notice (and 90 days’ notice for South Australian Concessions Energy Discount Offer customers) of the variation and you accept the change by not terminating the Agreement during that period. For more details about when we can change the Agreement, please refer to your Agreement Terms.
During this energy plan, we won’t charge you a card payment fee, late payment fee, payment processing fee or paper bill fee. These fees are described further in the Agreement Terms.
When could this energy plan end early?
If our agreement to supply you with energy ends, this energy plan will also end – including if you move to another address.
We may end this energy plan if:
- you stop being a residential customer; or
- we withdraw this energy plan from sale – refer to the Agreement Terms for details.
What happens when this energy plan ends?
If we are still your retailer after this energy plan ends, we’ll still supply you with energy under our Agreement but you’ll no longer receive the benefits.
If you are entitled to an account credit (see the details section to determine this) but this energy plan ends before it’s applied to your account, then you won’t receive the credit.