Energy Plan period
This Energy Plan starts from the Supply Start Date and will continue until we or you end it.
Under this Energy Plan you receive the following benefit(s):
- a guaranteed discount on the usage and supply Charges
- we won’t charge you a card payment fee, late payment fee, payment processing fee or paper bill fee. These fees are described further in the Agreement.
The applicable discount(s) are set out in the Details section. The discount(s) only apply to the specific Charge(s) detailed above. They do not apply to other Charges which apply. If we make any changes to the Charges (in accordance with our Agreement Terms) your discount(s) will continue – but will just apply to the new Charges.
Varying your discount
We may vary your discount at any time where we give you 20 Business Days' notice of the new discount and you accept the change by not terminating the Agreement during the notice period.
How can this Energy Plan end?
If our Agreement to supply you with energy ends, this Energy Plan will also end - including if you move to another address.
You can end this Energy Plan at any time. We can end this Energy Plan after the first 12 months by providing you with notice. If we end it we will provide you with at least 20 Business Days’ notice.
What happens when this Energy Plan ends?
If we are still your retailer after this Energy Plan ends, we'll still supply you with energy under our Agreement. We may set you up with a new Energy Plan – but only if we’ve written to you first and you haven’t told us not to.
If you are entitled to an account credit (see the Details section to determine this) but this Energy Plan ends before it's applied to your account, then you won't receive the credit.