Energy Plan period
The Rate Freeze Energy Plan is for 24 months from the Supply Start Date. After that, we'll still supply you with energy under our Agreement but we may vary the Charges.
Rate Freeze Benefits
We won't make any changes to the usage, supply, GreenPower or Green Gas Charges during the energy plan.
When could this Energy Plan end early?
If our Agreement to supply you with energy ends, this Energy Plan will also end - including if you move to another address.
We may also end this Energy Plan
- if you stop being a Business Customer; or
- if we withdraw this Energy Plan from sale - refer to the Agreement Terms for details
What happens when this Energy Plan ends?
If we are still your retailer after this Energy Plan ends, we'll still supply you with energy under our Agreement but you'll no longer receive the benefits.
If you are entitled to an account credit (see the Details section to determine this) but this Energy Plan ends before it's applied to your account, then you won't receive the credit.
If you’d like to end your Energy Plan – just let us know. Keep in mind that if it’s after the cooling off period, you will need to pay an exit fee. The amount of the fee is set out in the Details section.