Energy Plan period
This Energy Plan is for 12 or 24 months and starts from the Supply Start Date and will continue for the period set out in the Details section of your energy agreement.
Under this Energy Plan you receive the following benefit(s):
- Guaranteed discount on the usage Charges and supply Charges for 12 or 24 months from the Supply Start Date.
The applicable discount(s) are set out in the Details section.
The discount(s) only apply to the specific Charge detailed above. They do not apply to other Charges which apply.
If we make any changes to the usage and supply Charges (in accordance with our Agreement Terms) your discount(s) will continue - but will just apply to the new Charges.
When could this Energy Plan end early?
If our Agreement to supply you with energy ends, this Energy Plan will also end - including if you move to another address.
We may also end this Energy Plan:
- if you stop being a Residential Customer; or
- if we withdraw this Energy Plan from sale - refer to the Agreement Terms for details.
What happens when this Energy Plan ends?
If we are still your retailer after this Energy Plan ends, we'll still supply you with energy under our Agreement. We may extend your current Energy Plan or set you up with a new Energy Plan – but only if we’ve written to you first and you haven’t told us not to. If you don’t hear from us, your supply will continue without Energy Plan benefits.
If this Energy Plan contains an Account Credit (see the Your Energy Plan benefits section of your Agreement when it arrives) that has not been applied before this Energy Plan ends, then you won’t receive the Account Credit.