Concession and rebate eligibility
You may be eligible for a concession or rebate on your bill if you're the primary account holder on your energy account and you hold a valid concession card.
You can add your concession details to your account details in My Account – we step you through it.
For any difficulties with this, speak with a Live Chat agent.
Check our state tabs below to see what concessions and rebates may be available to you.
As of April 2020, the ACT Government is offering an Economic Survival Package to eligible residential and business customers.
As of 24 March 2020, the QLD Government is offering a Household Utility Assistance package to residential customers, and a Power Bill Relief Package to eligible business customers.
|Who may be eligible||
The Hardship Utility Relief Grant Scheme (HUGS) assists WA utility customers who are in financial hardship and are unable to pay their utility account.
|Energy type||Electricity and natural gas|
|Valid concession cards||
|How to apply||
Visit the Hardship Utility Grant Scheme web pages. You can check your eligibility while you’re there
You can also call us on 13 24 61 and ask about the Utility Relief Grant Scheme (URGS). We’ll put you in touch with our customer advocacy team, who’ll help you apply for the scheme.