Concession and rebate eligibility
You may be eligible for a concession or rebate on your bill if you're the primary account holder on your energy account and you hold a valid concession card.
You can add your concession details to your account details in My Account – we step you through it.
For any difficulties with this, speak with a Live Chat agent.
Check our state tabs below to see what concessions and rebates may be available to you.
Valid concession cards
- Health Care Card (HCC)
- Pensioner Concession Card (PCC)
- Department of Veterans' Affairs Gold Card (DVA)
- Queensland Seniors Card (QSC)
COVID-19-related rebates
As of April 2020, the ACT Government is offering an Economic Survival Package to eligible residential and business customers.
| Who may be eligible | Valid concession card holders. This rebate only applies to electricity, gas and water supplied to your primary residence. |
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| Rebate value | Households receiving the ACT Government's Utilities Concession will get an additional one-off payment as part of the Economic Survival Package.
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| Applicable energy type | This concession appears on your electricity bill but helps with your electricity, gas and water bills. |
| Valid concession cards |
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| How to apply | This rebate will be automatically applied to your electricity bill, you do not need to apply or get in touch with us. |
| Who may be eligible | Asylum seekers with a valid ACT Services Access Card. |
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| Rebate value | Households receiving the ACT Government's Utilities Concession will get an additional one-off payment as part of the Economic Survival Package.
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| Energy type | Electricity |
| How to apply | Asylum seekers with a valid ACT Services Access Card can apply up until 30 June 2021 via email: covid19electricityrebate@act.gov.au To apply, please include the following details and attachments: Your details
Attachments
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| Who may be eligible | Small business owners, non-licenced sporting clubs and non-licensed community clubs, with electricity usage below 100 megawatts per year. |
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| Rebate value | Eligible businesses in ACT will receive a one-off payment as part of the Economic Survival Package. This rebate will apply regardless of whether you are on standing or market offers.
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| Applicable energy type | This rebate applies to your electricity bill. |
| How to apply | Small businesses will have this rebate automatically applied to your electricity bill, you don’t need to apply or get in touch with us. Non-licensed sporting and community clubs will need to apply to the ACT Government for this rebate using the application form. |
| Who may be eligible | Valid concession card holders. This rebate only applies to electricity, gas and water supplied to your primary residence. |
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| Rebate value |
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| Applicable energy type | This concession appears on your electricity bill but helps with your electricity, gas and water bills. |
| Valid concession cards |
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| How to apply | Rebate is automatically applied when your valid concession is registered with us. |
| Who may be eligible | Persons receiving treatment from a home dialysis machine, or their parents/guardians. |
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| Rebate value |
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| Energy type | Electricity |
| Valid concession cards | Concession card not required |
| How to apply | To register for the Home Haemodialysis Rebate, you need to show:
You also require a letter from a medical practitioner or professional confirming you are:
If you’re eligible for the Home Haemodialysis rebate, you’re also eligible for the Life Support Rebate. |
| More info | Visit the ACT Government’s Home Haemodialysis Rebate page. You can check your eligibility while you’re there. |
| Who may be eligible | Life Support Rebate |
|---|---|
| Rebate value | In 2019-2020:
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| Energy type | Electricity |
| Valid concession cards | Concession card not required |
| How to apply | To register for the Life Support Rebate:
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| More info | Visit the ACT Government’s Life Support Rebate page. You can check your eligibility while you’re there. |
On supply Embedded Network Customers are not eligible for any concessions right now.
To check if that’s you, look for your NMI number on the second page of your bill – if it starts with "EN" you may be in an Embedded Network. You can also confirm this at the NSW Government Service website.
Looking for information on NSW concessions in languages other than English? Go to the Energy Affordability website.
| Who may be eligible | People with eligible concession cards |
|---|---|
| Rebate value |
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| Energy type | Electricity |
| Valid concession cards |
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| How to apply | Rebate is automatically applied when your valid concession is registered with us. |
| More info | For more information and to check your eligibility go to the NSW Energy Rebates webpage. Low Income Household Rebate details in other languages
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| Who may be eligible | People with eligible concession cards |
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| Rebate value |
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| Energy type | Natural gas |
| Valid concession cards |
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| How to apply | Rebate is automatically applied when your valid concession is registered with us. |
| More info | For more information and to check your eligibility go to the NSW Energy Rebates webpage. Low Income Household Rebate details in other languages
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| Who may be eligible | Those eligible for the Federal Government’s Family Tax Benefit A or Family Tax Benefit B. |
|---|---|
| Rebate amount | $180 (excl GST) / $198 (incl GST) per year If you receive the Low Income Household Rebate, the Family Energy Rebate is capped at $20 (excl GST) / $22 (incl GST). |
| Energy type | Electricity |
| Card type | NA – this concession is determined by the Family Tax Benefit Scheme. |
| How to apply | You can apply online using the NSW Government’s Family Energy Rebate online application form. |
| More info | Visit the NSW NSW Energy Rebates webpage. You can check your eligibility while you’re there. Family Energy Rebate details in other languages
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| Who may be eligible | Valid concession card holders using electrically-operated life support equipment to treat life-threatening conditions. |
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| Rebate value | This depends on the type of machine you use. |
| Energy type | Electricity |
| Valid concession cards |
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| How to apply | To register for the Life Support Rebate:
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| More info | Visit the NSW Government’s NSW Energy Rebates webpage. You can check your eligibility while you’re there. Life Support Rebate details in other languages
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| Who may be eligible | Valid concession card holders with a medical condition that makes it difficult to self-regulate their body temperature when exposed to extreme heat or cold. |
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| Rebate value | $285 (excl GST) / $313.50 (incl GST) |
| Energy type | Electricity |
| Valid concession cards |
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| How to apply | To register for the Medical Energy Rebate:
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| More info | Visit the NSW Government’s NSW Energy Rebates webpage. You can check your eligibility while you’re there. |
| Who may be eligible | Households having difficulty paying their electricity or natural gas bill. |
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| Rebate value | $50 (excl GST) / $55 (incl GST) |
| Energy type | Electricity and natural gas |
| Valid concession cards |
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| How to apply | EAPA vouchers are distributed to electricity and gas customers by a range of community welfare organisations (CWO). To find your nearest CWO, visit the NSW Government’s EAPA Assistance webpage or call Service NSW on 13 77 88. |
| More info | EAPA Voucher details in other languages
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COVID-19-related rebates
As of 24 March 2020, the QLD Government is offering a Household Utility Assistance package to residential customers, and a Power Bill Relief Package to eligible business customers.
| Who may be eligible | The Household Utility Assistance Package will go to all households. This includes homeowners, tenants, customers who receive an electricity bill from their landlord or body corporate, and customers in communities with card-operated meters. |
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| Rebate value | Households receiving the Queensland Government's Household Utility Package will see a one-off payment towards their upcoming energy bill.
Origin is working with the Queensland Government to get this rebate to customers as soon as possible. |
| Energy type | Electricity |
| How to apply | This rebate will be automatically applied to your electricity bill, you do not need to apply or get in touch with us. |
| Who may be eligible | All small businesses whose total consumption is less than 100,000 kilowatt hours (kWh). |
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| Rebate value | Businesses receiving the Queensland Government's Power Bill Relief package will see a one-off payment towards their upcoming electricity bill.
Origin is working with the Queensland Government to get this rebate to customers as soon as possible. Businesses receiving the rebate will see payment over the coming months based on when their bill is next due. |
| Energy type | Electricity and natural gas |
| How to apply | This rebate will be automatically applied to your electricity bill, you do not need to apply or get in touch with us. |
| Who may be eligible | The Asset Ownership Dividend will go to all residential Queensland customers where electricity is charged separately, and for example, not included as part of the rent. Customers who receive an electricity bill from their landlord or body corporate are eligible but will need to apply. |
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| Rebate value | Households receiving the Queensland Government's Electricity Asset Ownership Dividend will see another one-off payment towards their upcoming energy bill between September and November, 2020.
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| Energy type | Electricity |
| How to apply | For households that receive an electricity bill directly, this rebate will be automatically applied to your upcoming bill, you do not need to apply or get in touch with us. Customers who receive an electricity bill from their landlord or body corporate will need to fill out an application for the Asset Ownership Dividend, 2020. |
| Who may be eligible | Valid concession card holders |
|---|---|
| Rebate value | Electricity
Natural gas
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| Energy type | Electricity and natural gas |
| Valid concession cards |
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| How to apply | Rebate is automatically applied when your valid concession is registered with us. |
| More info | Visit the Queensland Government’s Electricity and Gas Rebates web page. You can check your eligibility while you’re there. |
| Who may be eligible | Valid concession card holders |
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| Rebate value |
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| Energy type | Electricity |
| Valid concession cards |
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| How to apply | ImmiCard holders please call 13 24 61 to register your eligibility. Rebate is automatically applied when your valid HCC concession is registered with us. |
| More info | Visit the Queensland Government’s Electricity and Gas Rebates webpage. You can check your eligibility while you’re there. |
| Who may be eligible | The Home Emergency Assistance Scheme helps low-income households pay their current electricity or natural gas bill when they face a short-term financial crisis or an unforeseen emergency. |
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| Rebate value | One-off payments of up to $720 to use towards you electricity or natural gas accounts, once every 2 years. |
| Energy type | Electricity and natural gas |
| Valid concession cards |
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| How to apply | Call us on 13 24 61 and ask about Home Energy Emergency Assistance (HEEA). We’ll put you in touch with our customer advocacy team, who’ll help you apply for the scheme.
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| More info | Read more about how the HEEA scheme could help you, or visit the Queensland Government’s Home Energy Emergency Assistance Scheme webpage directly. You can check your eligibility while you’re there. |
| Who may be eligible | You can check your eligibility, and register for the concession, on the Queensland Government’s Electricity Life Support web page |
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| Rebate value | For the most up to date details of rebate amounts, see the Queensland Government’s Electricity Life Support web page |
| Energy type | Electricity |
| Valid concession cards | The Queensland Government manages and pays this concession directly. |
| How to apply | Register your life support equipment with us If you do have life support equipment, let us know. We'll tell your distributor to make sure they tell you about any planned power outages. To register your life support equipment with Origin:
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| More info | The Queensland Government’s Electricity Life Support web page |
| Who may be eligible | People with a medical condition that makes it difficult to self-regulate their body temperature when exposed to extreme heat or cold. |
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| Rebate value | $340.85 (incl GST) per year |
| Energy type | Electricity |
| Valid concession cards |
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| How to apply | To register for the Medical Cooling and Heating Electricity Concession Scheme, either:
Concession Services |
| More info | Visit the Queensland Government’s Medical Cooling and Heating Electricity Concession Scheme webpage. You can check your eligibility while you’re there. |
| Who may be eligible | People on a low or fixed income. The South Australian Government sends us details of eligible customers. |
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| Rebate value | $231.41 (excl GST) / $254.551 (incl GST) per year |
| Energy type | Electricity |
| How to apply | To register for the Energy Bill Concession:
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| More info |
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| Who may be eligible | People on a low or fixed income, with a medical condition that makes it difficult to regulate their temperature. |
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| Rebate value | $226.67 (excl GST) / $249.34 (incl GST) per year |
| Energy type | Electricity |
| How to apply | The Department of Human Services (DHS) will either apply this concession to your electricity account or pay it directly to you each quarter. |
| More info | Visit the South Australian Government’s Medical Heating and Cooling Concessions webpage. You can check your eligibility and apply while you’re there. |
| Who may be eligible | Households with significant financial difficulties or who:
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| Rebate value | Up to $400 (excl GST) / $440 (incl GST) |
| Energy type | Electricity |
| How to apply | If you’re in South Australia and think you meet the criteria, visit a financial counsellor to assess your situation. |
| More info |
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| Who may be eligible | Valid concession card holders who have an active electricity account with Origin. |
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| Rebate value | Everyone’s rebate amount will be different. Calculate your concession to find the dollar amount. |
| Energy type | Electricity |
| Valid concession cards |
(DVA Gold Card Dependant is not valid for this concession.) |
| How to apply | If you have a valid concession card, you do not need to apply. Simply add your concession details to your account.
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| More info | Visit the Victorian Government’s Annual Electricity Concession web page. |
| Who may be eligible | Valid concession card holders who have an active electricity account with Origin. |
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| Rebate value | Everyone’s rebate amount will be different. Calculate your concession to find the dollar amount. |
| Energy type | Natural gas |
Valid concession cards |
(DVA Gold Card Dependant is not valid for this concession.) |
| How to apply | If you have a valid concession card, you do not need to apply. Simply add your concession details to your account.
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| More info | Visit the Victorian Government’s Winter Gas Concession web page. |
| Who may be eligible | Valid concession card holders whose home has a dual element or smart electricity meter. |
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| Rebate value | 13% of the controlled load usage charges for your electric hot water or slab heating. |
| Energy type | Electricity |
| Valid concession cards |
(DVA Gold Card Dependant is not valid for this concession.) |
| How to apply | Rebate is automatically applied when your valid concession is registered with us. |
| More info | Visit the Victorian Government’s Controlled Load Electricity Concession web page. You can check your eligibility while you’re there. |
| Who maybe eligible | Valid concession card holders with a medical condition that makes it difficult to self-regulate their body temperature when exposed to extreme heat or cold. |
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| Rebate value | 17.5% of electricity charges from 1 November to 30 April - the hottest 6 months of the year. |
| Energy type | Electricity |
| Valid concession cards |
(DVA Gold Card Dependant is not valid for this concession.) |
| How to apply | Download and complete the Medical Cooling Concession form (PDF 153 KB). Further application information is available on the Victorian Government’s Medical Cooling Concession web page. |
| More info | Visit the Victorian Government’s Medical Cooling Concession web page. You can check your eligibility while you’re there. |
| Who may be eligible | Valid concession cardholders who:
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| Rebate amount | The amount of this rebate depends on the annual cost of each non-mains energy source. |
| Energy type | Non-mains energy. All non-mains energy costs are covered from 1 January to 31 December each year. |
| Valid concession cards |
(DVA Gold Card Dependant is not valid for this concession.) |
| How to apply | Application information is available on the Victorian Government’s Non-Mains Energy Concession page. |
| More info | Visit the Victorian Government’s Medical Cooling Concession web page. You can check your eligibility while you’re there. This rebate is paid by the Department of Human Services. |
| Who may be eligible | Valid concession cardholders who don’t use a lot of electricity. If your supply charge is more than your usage charges, you could get a rebate on your electricity bill. |
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| Rebate value | If the electricity use on a bill is lower than the service charge, the service charge is reduced to the cost of the electricity used. The concession is based on your usage cost before any solar credits are deducted. |
| Energy type | Electricity |
| Valid concession cards |
(DVA Gold Card Dependant is not valid for this concession.) |
| How to apply | Rebate is automatically applied when your valid concession is registered with us. |
| More info | Visit the Victorian Government’s Service to Property Charge Concession web page. You can check your eligibility while you’re there. |
| Who may be eligible | Valid concession card holders using an electrically-operated life support machine. |
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| Rebate value | The Life Support Concession can give you a rebate on your electricity bills, equal to the cost of 1,880 kWh of electricity per year. The rebate is calculated using the general domestic tariff of your retailer. This rebate is paid quarterly. |
| Energy type | Electricity |
| Valid concession cards |
(DVA Gold Card Dependant is not valid for this concession.) |
| How to apply | To register for a Life Support Rebate status with Origin:
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| More info | Visit the Victorian Government’s Life Support Concession web page. You can check your eligibility while you’re there. |
| Who may be eligible | The Utility Relief Grant Scheme (URGS) helps low-income households who can’t pay their utility account. You’ll be considered eligible if you’re:
And have also experienced one or more of the following:
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|---|---|
| Rebate value | Up to $650 toward your electricity account and up to $650 toward your natural gas account, once in a 2 year period, if you have both energy types. If you have only electricity you can get the full $1,300 toward this. |
| Energy type | Electricity and natural gas |
| Valid concession cards |
(DVA Gold Card Dependant is not valid for this concession.) |
| How to apply | Your URGS application must be submitted with a personalised number. Reach out to one of our Live Chat agents or call us on 13 24 61. Our team can help answer any questions about the Utility Relief Grant Scheme (URGS) and assist you with filling out your application. We'll supply you with an application form and your own form number, either by:
Prior to sending the form to you, we'll fill out what information we havcan, You'll then need to complete the rest of the form with your own information. Lodge the application with copies of the required documentation via:
Or, email your application to enquiries@originenergy.com.au and we can submit your application for you. |
| Important info to help you fill out your URGS application | 1. Your details Make sure you provide your name, address and contact phone number. You’ll also need to indicate what utility services you’re applying for help with. 2. The due date You must return your completed form by the due date. You'll find this listed on your application form. Remember, the quicker you get your form in, the quicker you could receive financial assistance. 3. Household information You'll need to include some of your household information. Listing any concession details (if applicable) and your household income. 4. Reason for your application This is a mandatory section. You need to meet at least one of the four criteria listed in the application form (or see above in "Who may be eligible"). So, please make sure you complete the options that apply to you and include as much information as you can. 5. Documentation
6. Sign and date Don’t forget to sign and date at the bottom of this page! |
| For more information | Visit the Victorian Government’s Utility Relief Grant and Non-Mains Utility Relief Grant scheme web pages. |
| Who may be eligible | The Hardship Utility Relief Grant Scheme (HUGS) assists WA utility customers who are in financial hardship and are unable to pay their utility account. |
|---|---|
| Energy type | Electricity and natural gas |
| Valid concession cards |
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| How to apply | Visit the Hardship Utility Grant Scheme web pages. You can check your eligibility while you’re there You can also call us on 13 24 61 and ask about the Utility Relief Grant Scheme (URGS). We’ll put you in touch with our customer advocacy team, who’ll help you apply for the scheme. |
Quick links
Manage your concessions in My Account
Got a concession question?