Fee changes from July 2020

There are two fee changes which apply to electricity customers on a market contract:

From 1 July 2020, we’ve reduced the Mastercard debit card payment fee from 0.32% (incl GST) to 0.20% (incl GST) for our residential and small business customers.

We’re also changing our Terms relating to the meter works administration fee for customers in NSW, QLD, SA and ACT: from 1 August 2020 we may change the amount of the fee from time to time. Customers can visit our website for the current fee.

The above fees don’t apply to Origin customers on a Standing contract.

Take a moment to read our latest fee changes in the FAQ below.

We’ve reduced the Mastercard debit card payment fee from 0.32% (incl GST) to 0.20% (incl GST) effective 1 July 2020, to reflect how much it costs Origin to process these payments.

The Mastercard debit card payment fee is applied to the total payment amount (incl GST).

The card payment fees are a cost pass through from the banks and we don’t make any money from these fees.

The Reserve Bank of Australia (RBA) has a standard for businesses charging customers a surcharge for the use of a credit or debit card and our fees reflect this standard.

The fee does not apply to Origin customers on a Standing contract.

If you’re eligible for concession rebates, some fees may not apply. Exclusions may apply.

 

All customers will receive a message on their next bill after 1 July 2020 advising of the Mastercard debit card payment fee reduction.

Customers on a Market contract in NSW, QLD, SA and ACT may also receive advice of this change in a letter or email sent to them in June.

We can't comment on whether other retailers are applying this fee structure. We’ve reviewed our fees taking into account the regulations and all fees are cost reflective.

We’re changing the terms of our market contract relating to this fee: from 1 August 2020 we may change the amount of the meter works administration fee from time to time, so you can visit our fees and charges for the current fee amount at any point in time.

The meter works administration fee only applies where an electricity customer on a market contract requests a change, removal or installation of an electricity meter. It is to arrange metering-related goods or services for you in connection with that request with a meter provider or distributor.

If you’re eligible for concession rebates, some fees may not apply. Exclusions may apply.

Customers on an electricity market contract in NSW, QLD, SA and ACT should receive a letter or email from us in June about the change.

No. The Mastercard debit card payment fee doesn’t apply to Origin customers on a Standing contract.

The meter works administration fee also doesn’t apply to Origin customers on a Standing contract.

If you’re on a discounted energy plan, or, on Origin Supply, FlexiChoice or FlexiPlus which are non-discounted energy plans, then you are on a market contract. 

You can find more on Origin’s fees at:

For more information you can also call us on:

Residential: 13 24 61 between 7 am to 7 pm weekdays, or 9 am to 5 pm Saturdays.

Business: 1300 661 544 between 8 am to 6 pm weekdays.

You can also chat live with our team (Monday to Saturday).