Origin Energy purchased OC Energy in 2019 to keep growing our centralised energy business.

We’ve been working in the background to move all OC Energy customers across to Origin so you’ll have your services, with no interruptions.

Read about our purchase of OC Energy

Origin acquires OC Energy to grow centralised energy services business, get all the background information.

Set up and jump into your online account

All your account details are now with Origin so you’ll be able to log in to your online account, but first you’ll need to register.
Pay your bill

For OC Energy HVAC or air conditioning customers, you have a range of payment options to choose from.

Update direct debit

You’ll need to cancel your direct debit with OC Energy if you have one, and set one up with Origin.

See your bill history

Origin’s online account lets you track your usage so you know why your bill was more, or less, than the last one.

Want to find out more about Origin’s services?

Centralised electricity services

Origin provides centralised electricity for apartments and building blocks, see how it works.

Hot water

We also have a hot water service supplying all the apartments in a block from the same source.

Internet

Get unlimited data and no lock-in contracts on our nbnTM and fibre internet plans.

Frequently asked questions

What does the purchase mean for me?

If you have an embedded electricity or hot water account with OC Energy, it was migrated to Origin’s system in September 2019.

The remaining HVAC or air conditioning accounts are scheduled to be migrated to Origin from May to August 2022.

Who is managing my account?

Origin is now managing your electricity and hot water accounts, and soon your HVAC account as well.

What happens next?

For electricity and hot water, you’ve already been with Origin for two years now and there’ll be no further changes.

For HVAC, you’ll hear from us before your account is transferred to Origin’s system. You’ll also hear from us once the transfer is completed, and we may ask you for some more information.

In the meantime, we’ll keep you up-to-date on the key things you need to know by either letter, email, or as a message on your bill.

What happened to my account and benefits when I moved to Origin?

You remained on your existing terms and conditions, unless you decided to change your plan once your account was transferred to Origin’s system.

Will I still receive bills from OC Energy?

You’ll only receive bills from OC Energy for HVAC until these accounts are migrated to Origin’s system.

How long will I receive bills from OC Energy?

At this stage, we estimate that the transfer of your account will take approximately 4 months. We’ll let you know once we have a firm date.

Will I pay more for my HVAC energy once I move to Origin?

If your building moves to Origin’s system for HVAC billing, you’ll be charged for HVAC service on a cents/day basis. This is different to how you’ve been billed in the past. Your rates will only change if Origin alters the price as part of the annual price review.

For NSW, QLD and ACT, Origin usually reviews rates and fees each July.

For VIC, Origin usually reviews rates and fees each January.

Will this acquisition and move to Origin mean there’ll be a meter change for me? If so, can I expect any power outage or interruption to my supply?

No, a meter change is not required as a result of the move to Origin, and there’ll be no interruption to your service. Also, any change to your HVAC billing won’t require alterations to your meter.

Where will I be able to find the relevant hardship policy that applies to me?

If you’re in ACT, NSW, NT, QLD or SA and you have an active account, the OC Energy ACT, NSW, NT, QLD, SA hardship policy will apply to you.

If you’re in Victoria and you have an active account, Origin’s Victorian hardship policy will apply to you.

For more information on how we can help you pay your bill, please visit our financial support page.

Where can I find the tariffs and charges that apply to me?

Your most recent bill will contain the tariffs and charges that are payable with respect to that billing period. For more information about your tariffs and charges, please call Origin on 1800 684 993 weekdays from 8am to 6:30pm.

What happens to my privacy?

To find out more about how Origin collects, uses, holds and discloses personal and credit information, please refer to Origin’s Privacy statements. If you have given us someone else’s details (as an additional account holder), let them know that their information will be provided to Origin and tell them about Origin’s Privacy statements.

Can I talk to OC Energy about the purchase?

Now you just need to call Origin on 1800 684 993 weekdays from 8am – 6:30pm if you’d like to chat.

Who can I talk to if my bill is incorrect / I need to move-in or out / I’ve been disconnected / I need to make a payment?

You can call Origin on 1800 684 993 weekdays from 8am – 6:30pm and we’ll help you out.

Can I talk to someone at Origin about the move to Origin?

Yes, you can call Origin on 1800 684 993 weekdays from 8am – 6:30pm if you’d like to chat.