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PLANNED SITE MAINTENANCE: Thursday 8 February 10pm-midnight AEDT
During this time, My Account will be unavailable and other services will be limited. Apologies for any inconvenience caused. We'll be back better than ever after midnight.
If you receive a bill and don’t agree with the amount due, just call us at least 4 business days before the due date with your query. We'll cancel your direct debit and you won't be charged the portion subject to your query until the issue has been resolved.
If a direct debit has already gone through when you contact us, we’ll investigate and organise a refund full for any portion of the bill that is incorrect.