Help & support

Find what you're looking for

Browse our topics below. We hope you'll find the information you need. Is something missing? If we haven't covered what you're after, please tell us (there's a form down the page) or you can search for it.

Want to pay your bill now? Go to our Make a payment page.

These are our available payment methods:

  • credit card (please note, a fee of up to 0.55% (incl GST) may be applied for Visa or MasterCard payments on some plans, in some states. See our Additional charges page for details)
  • direct debit
  • BPay
  • an EasiPay payment plan
  • by mail - Private Bag 14825, Melbourne VIC 8001 (Please send us they payment slip at the bottom of your bill with a cheque out to Origin Energy Holdings Limited)
  • in person at an Australia Post outlet (please note, a $2 (incl. GST) fee may apply to some plan payments. (This fee does not apply to NSW customers.)

Please note, some of our plans have specific payment requirements - eg, Origin Maximiser requires you to pay by direct debit. Just check your plan to see if this applies.

Need a bit more time to pay? No problem.

Simply log into My Account and go to Payment extensions. You can ask us to delay your payment date by up to five weeks.

  • Up to two weeks - we just delay your due date, OR
  • From three to five weeks - we set up a Promise to pay. You can pay in full on your new due date or set up instalments from that date.

As long as you meet the extension criteria, you should be good to go.

We know that sometimes, the bills are just too hard. We get it.

For eligible residential customers, our Power on program is designed to help. We also have information and guidance for state government assistance programs.

Just let us know.

See our financial help information

 

Did you get an unexpectedly high bill?

You might like to check out our High bill checklist - just to consider if unusual circumstances are involved.

To dispute your bill, please see our Complaints page.

Ways to track your usage:

  • Log in to My Account to view and track your usage
  • Refer to page 1 of your bill to view your usage summary. See how to read your bill.
  • Get our iPhone app! The easiest way to track your usage is to carry it around in your pocket. Download it from the App Store and log in using your Origin My Account details.

Want to understand your meter? We've got a visual guide for both standard and digital meters at:

How to read your meter

Want to get hold of your meter data? You can use our online form:

Request your meter data

Want to update your contact details, view your usage, renew your plan? Just log in to My Account.

Log in to My Account

Go on our whistle-stop tour of My Account, your one-stop-shop for all your Origin Energy account matters. With My Account, you're in control.

Register for My Account

My Account: manage your accounts online. Anywhere, anytime.

If you're having trouble logging in to My Account, try one of these fixes:

Change your username and/or password

Your username is the email address registered to your account. It's possible to change this however.

Reset your email addres

Reset your password

If you're still having problems, My Account may be malfuntioning. Be assured our clever wizards will be spinning wheels very fast to get get us all back up and running.

Switch to Origin

Let’s get you on a great plan and discount. Signing up online is super fast and easy.

Compare plans for home
Compare plans for business

New meters

Building or renovating?

See our New meters page

Want to renew your current plan? We've made some nifty improvements recently, so it's faster than ever. Get in to My Account and you'll be done in no time.

Log in to My Account

Fast moves

  • Need to move immediately? You can have electricity switched on within one business day if you register your move with us before 1pm, Monday to Friday (excluding public holidays)

Moving-in power problems

  • Moved in but your power's not on? Call us on 13 MOVE

Moving fees

Go to our Moving house page for more info or to get your move started - it's fast

If you already have solar...

  • Don't quite understand feed-in tariffs? They vary state to state in Australia and some eligibility criteria apply. Take a look at our Feed-in tariff rates page.
  • Interested in adding a battery? We can assist with the Tesla Powerwall 2.
  • Need some help with maintenance and support of your planels or inverter? We can help.

If you're looking to go solar...

 LPG (liquid petroleum gas) is gas stored and transported in cylinders. It's often used where natural gas piping isn’t currently installed or available.

  • Want to know if we deliver LPG in your area? Check with your postcode.
  • Run out of LPG? Oops. Call us on 13 35 74 - anytime. We'll guide you on delivery options in your area for out-of-gas emergencies.

See our LPG pages for more

Hot water breakdown?

We have a 24/7 hot water hotline available for houses, townhouses and units. Call 1300 180 588.

Centralised hot water enquiries

Need to check if Origin provides your building's centralised hot water? Just tell us your address.

Brands we stock

Our local, qualified plumbers stock a range of hot water systems from leading brands. Take a look.

Centralised electricity for apartments

Find out all you'll need to do to manage your electricity account if your building has centralised electricity with us.

Centralised hot water for apartments

Need to check if Origin provides your building's centralised hot water? Just tell us your address.

To disconnect from your current provider

  • Simply call them and request the disconnection

To disconnect from Origin*

* Oh no - don't go! Want a better plan? Let's find you one!

Firstly, check your neighbours. Are there lights out elsewhere?

Blackout

If your neightbours' lights and power are out it's likely there's a blackout. Your local distributor is who to contact - they'll be able to give you information about service resumption.

Find your distributor

Your home only

There are a few possible causes for your home or business losing power.

Safety first! Always call 000 if you're concerned about a gas leak. Also:

  • open all doors and windows
  • don't smoke or light matches or candles
  • avoid switching lights or appliances on or off

And for leaks or any situations with malfunctioning gas appliances, notify your gas distributor.

Find your distributor

Something broken? In a life-threatening emergency, call 000.

For non-life threatening concerns, here's what to do:

  • For damage to electricity and natural gas infrastructure (power lines, gas lines, etc), contact your distributor
  • For broken or damaged meters, call us on 13 24 61
  • For hot water service, repairs and installations, call us on 1300 180 588

We'll be sorry to hear that you're displeased with something.

But also, happy to know where we can improve. So take a look at how to lodge a complaint, and how we'll respond.

View our Complaints page

Yay! We'd love one of those. Please post your comment below.


*Mandatory

Feel free to let us know if there's anything you think we can do better.

Please tell us what you were hoping to find. Your input will be really helpful. Do note that we won't be able to respond to your feedback directly, so if your matter is urgent, please call us on 13 24 61 or send an enquiry.


Contact us

forumChat to us

Our energy experts are online Monday to Friday, 7 am to 7 pm.

Message us on Facebook

Our Social team is online 7 am to 9 pm weekdays and 9 am to 5 pm Saturdays (excluding public holidays).

Email us

Email us about your home


Email us about your business

 

Or you can contact us through our social channels:

Facebook facebook.com/OriginEnergy
Twitter twitter.com/originhelp

lightbulb_outlineElectricity and gas

phone13 24 61

7 am - 9 pm, Monday to Friday
9 am - 5 pm, Saturday
(AEST)

local_shippingMoving house

phone13 66 83

7 am - 9 pm, Monday to Friday
9 am - 5 pm, Saturday
(AEST)

flash_onNew meters & installations

phone1300 132 480

8 am - 5 pm, Monday to Friday
(AEST)

local_airportCalling from overseas

LPG

phone13 35 74

8 am - 6 pm, Monday to Friday
8.30 am - 1.30 pm, Saturday
(AEST)

 Solar

phone1300 791 468

8 am - 6 pm, Monday to Friday
(AEST)

ac_unitHeating and Cooling

phone1300 791 468

8 am - 6 pm, Monday to Frida
(AEST)

 Hot water

phone1800 684 993

8 am - 6 pm, Monday to Friday
(AEST)

lightbulb_outlineElectricity and gas

phone1300 661 544

7 am - 9 pm, Monday to Friday
9 am - 5 pm, Saturday
(AEST)

location_cityLarge corporate customers

phone13 23 34

You can contact your account manager 8:30 am to 5 pm AEDT, Monday to Friday.
(AEST)

LPG

phone13 44 27

8 am - 6 pm, Monday to Friday
(AEST)

 Solar

phone1300 791 468

8 am - 6 pm, Monday to Friday
(AEST)

phoneTo talk to an interpreter, call 1300 137 427  for all Origin enquiries.

هل تحتاج إلى مترجم؟ 
Origin للحصول على مساعدة أسرع واتصال مباشر بمترجم فوري، اتصل بالرقم 427 137 1300 لجميع استفسارات

통역사가 필요하세요?
통역사와의 직접 연락과 더 신속한 지원을 원하시면 1300 137 427로 전화하여 모든 Origin 문의를 하십시오

需要一位翻译?
要更快得到协助并直接接通一位翻译,有关Origin的一切问询都可拨打1300 137 427。

آیا به مترجم نیاز دارید؟
اگر هر سؤالی راجع به اُریجین- Origin دارید برای کمک سریع تر و ارتباط مستقیم با یک مترجم به 427 137 1300 زنگ بزنید.

CẦN THÔNG DỊCH VIÊN?
Muốn có người giúp mình nhanh hơn và được nối đường dây thẳng với thông dịch viên, quý vị hãy gọi số 1300 137 427 đối với mọi thắc mắc liên quan đến Origin

Shareholders

Manage your holding

If you hold Origin shares you can securely view and manage your holdings and investment details online through Boardroom Ltd.

Shareholder login

Retail ShareholdersBoardroom Limited
GPO Box 3993

phone1300 664 446

print+61 2 9279 0664

emailemail

Institutional investors
Origin Energy Limited GPO Box 5376 Sydney, NSW 2001

phone(02) 8345 5000

print(02) 9252 1566


Media contacts

Our media team are available for accredited media enquiries only.

Anneliis Allen
Group Manager, External Affairs Corporate

phone(02) 8345 5119

phone_iphone0428 967 166

Stuart Osbourne
Media Manager Retail

phone(03) 9652 5781

phone_iphone0427 586 401

Tracy Ong
Senior External Affairs Manager

phone(02) 8345 5213

phone_iphone0408 400 227

Christopher Zipf
Senior External Affairs Manager Queensland

phone(07) 3028 5398

phone_iphone0429 078 331