Next Business Day Delivery Offer

Terms and conditions

This offer is made by Origin Energy Retail Limited (ABN 22 078 868 425), PO Box 1199, Adelaide SA 5001

Please call us on 13 35 74 if you have any questions.

1. Eligibility

  • The next business day delivery guarantee offer is only available to residential 45kg LPG bottle exchange customers in selected postcodes (see below) in the Brisbane, Gold Coast, Sunshine Coast and Toowoomba regions.
  • Customers must order over the phone by calling Origin LPG on 13 35 74 before 10:00am local time Monday to Friday (excluding public holidays).
  • The customer’s property and LPG connection must be compliant with Origin’s reasonable safety requirements and accessible by our delivery driver/gas fitter (including having unlocked gates and animals restrained).
  • Subject to these terms and conditions, if Origin does not complete next business day delivery, Origin will provide the customer with a free 1 x 45kg LPG bottle which must be used within 24 months of the customer’s last order.

2. Standard Prices, Annual Equipment Fee and Other Charges – The customer must pay an annual equipment fee per on-site bottle as invoiced by Origin. Installation fees and other fees and charges may be applicable. Origin’s LPG prices are subject to change and may vary in accordance with the terms set out in the Customer Service Charter. For more information on Origin’s standard prices or other charges that may be applicable, please call us on 13 35 74.

3. Acceptance Date – The date that the customer places their first order on their LPG account using this offer with Origin will be deemed as the date of acceptance of this offer (“Acceptance Date”). To redeem this offer, the Acceptance Date must be before 31 March 2022.

4. Duration – This offer will be available to the customer for 12 months from the Acceptance Date. Origin may choose to extend this offer without notice. Termination or variation – Origin may terminate or vary this offer at any time without notice (before it is accepted by you).

5. Termination or variation – Origin may terminate or vary this offer at any time without notice (before it is accepted by you).

6. No waiver – The failure to enforce a provision of these terms and conditions will not constitute a waiver of that provision.

7. This offer cannot be redeemed in conjunction with any other LPG offer, rebate or concession, and is not redeemable for cash or credit.

8. Participating agents and dealers – This offer is not available through Origin agents and dealers.

9. If the customer accepts this offer, its agreement with Origin (“Agreement”) will commence on the Acceptance Date, and consist of the terms and conditions in this offer and those set out in the Origin LPG Customer Service Charter (“Customer Service Charter”). If the customer cancels the Agreement for supply of LPG but continues to take supply of LPG from Origin, this offer will cease, but their supply of Origin LPG will continue subject to the terms in the Customer Service Charter.

10. A party will be excused for not meeting or performing its obligations during the time and to the extent that a Force Majeure Event prevents it from doing so (other than an obligation to pay money). The impacted party must:

  • try to remove, overcome or minimise the effects of Force Majeure Event as soon as it can; and
  • give the other person prompt notice, including any information required by law.

Force Majeure Event means, for an impacted party, any event or circumstance occurring after the Acceptance Date that:

  • is not within the reasonable control of the impacted party;
  • could not be prevented, overcome or remedied by the exercise of reasonable effort by the impacted party; and
  • results in the impacted party being unable to meet or perform its obligation under the Agreement, or delays its ability to do so.

However, the failure or inability of the impacted person to pay any amount due and payable under this Agreement does not constitute Force Majeure Event.


Eligible postcodes

The ‘next day delivery guarantee, or your next 45kg bottle is on us’ offer is available for residential Origin LPG customers with a supply address within the following delivery postcodes.

4000, 4005, 4006, 4007, 4008, 4009, 4010, 4011, 4012, 4013, 4014, 4017, 4018, 4019, 4020, 4021, 4022, 4030, 4031, 4032, 4034, 4035, 4036, 4037, 4051, 4053, 4054, 4059, 4060, 4061, 4064, 4065, 4067, 4068, 4073, 4074, 4075, 4076, 4077, 4078, 4101, 4102, 4103, 4104, 4105, 4106, 4107, 4108, 4109, 4110, 4111, 4112, 4113, 4114, 4115, 4116, 4117, 4118, 4119, 4120, 4121, 4122, 4123, 4127, 4128, 4129, 4130, 4131, 4132, 4151, 4152, 4153, 4154, 4155, 4156, 4157, 4158, 4159, 4160, 4161, 4163, 4164, 4165, 4169, 4170, 4171, 4172, 4173, 4174, 4178, 4179, 4205, 4214, 4215, 4217, 4218, 4220, 4221, 4226, 4227, 4228, 4272, 4300, 4301, 4303, 4304, 4305, 4306, 4500, 4501, 4502, 4503, 4504, 4505, 4506, 4508, 4509, 4510, 4516, 4517, 4518, 4519, 4550, 4551, 4552, 4553, 4554, 4555, 4556, 4557, 4558, 4559, 4560, 4561, 4562, 4563, 4564, 4565, 4566, 4567, 4572, 4573, 4575